Observe.AIrevenue, valuation & funding
Call & Contact Center SoftwareRedwood City, CaliforniaFounded 2017CEO Swapnil Jain
Observe.AI is a software company that specializes in AI-powered voice analytics for customer service.
Observe.AI revenue
Observe.AI has not published its revenue. GetLatka estimates it at about $44.2M a year (October 2024).
All 5 revenue readings, with sources
| As of | Revenue | Source |
|---|---|---|
| Jun 2020 | $15M | – |
| Jan 2021 | $15.3M | – |
| Apr 2022 | $24M | – |
| Nov 2023 | $30.1MEST. | GetLatka estimate |
| Oct 2024 | $44.2MEST. | GetLatka estimate |
– source not recorded
Observe.AI valuation
Observe.AI is privately held, so there is no Observe.AI stock to buy. Investors valued it at $304M in its June 2020 Series B.
Observe.AI funding rounds & investors
Observe.AI has raised $214M across six rounds since 2017. The latest was a $125M Series C in April 2022, led by SoftBank Vision Fund 2.
| Date | Round | Raised | Valuation | Led by | Source |
|---|---|---|---|---|---|
| Apr 2022 | Series C | $125M | – | SoftBank Vision Fund 2 | observe.ai |
| Jun 2020 | Series B | $54M | $304M | – | |
| Jun 2019 | Series A | $26M | – | – | |
| May 2018 | Series A | $8M | – | – | |
| Jan 2018 | Pre-Seed | $120K | – | – | |
| Jun 2017 | Pre-Seed | $900K | – | – | |
| Total raised | $214M |
Observe.AI competitors
Observe.AI competes most directly with Talkdesk.
| Company | Revenue | Funding | Employees | Customers | Founded |
|---|---|---|---|---|---|
 Talkdesk | $420.1M | $508.5M | 1,350 | 1.2K | 2011 |
| Observe.AI | $44.2M | $214M | 407 | 150 | 2017 |
Observe.AI CEO & employees
Swapnil Jain is CEO of Observe.AI. Observe.AI has 407 employees (2026, Crunchbase estimate), up from 362 a year earlier.
- Swapnil JainCEO
BoardSteve Sloane, Ankur Jain, Jishnu Bhattacharjee, Upal Basu, Andy Vitus, Ram Gupta
All 20 headcount readings, with sources
| As of | Employees | Source |
|---|---|---|
| 2026 | 407EST. | Crunchbase estimate |
| Dec 2024 | 362 | |
| Oct 2024 | 265 | |
| Nov 2023 | 265 | – |
| Sep 2023 | 265 | – |
| Jul 2023 | 252 | – |
| 2023 | 255 | – |
| Nov 2022 | 229 | – |
| Apr 2022 | 229 | – |
| 2022 | 265 | – |
| Nov 2021 | 223 | – |
| Aug 2021 | 223 | – |
| Jan 2021 | 156 | – |
| Dec 2020 | 135 | – |
| Nov 2020 | 135 | – |
| Jun 2020 | 75 | – |
| Jun 2020 | 105 | – |
| Dec 2019 | 40 | – |
| Jun 2019 | 45 | – |
| May 2018 | 5 | – |
Observe.AI FAQ
What is Observe.AI's revenue?
GetLatka estimates Observe.AI's revenue at about $44.2M a year (October 2024). The company hasn't published its own figure.
What is Observe.AI's valuation?
Investors valued Observe.AI at $304M in its June 2020 Series B.
How much funding has Observe.AI raised?
Observe.AI has raised $214M across six funding rounds. The latest was a $125M Series C in April 2022, led by SoftBank Vision Fund 2.
Who owns Observe.AI?
Observe.AI is privately held. Its lead investors include SoftBank Vision Fund 2.
How many employees does Observe.AI have?
Crunchbase estimates Observe.AI's headcount at about 407 (2026).
Who is the CEO of Observe.AI?
Swapnil Jain is the CEO of Observe.AI.
Browse Call & Contact Center Software
Categories
- All Call & Contact Center Software companies, ranked
- Conversational Intelligence Software
- Text Analysis Software
- Natural Language Processing (NLP) Software
- Other Analytics Software
- Voice Recognition Software
- Contact Center Quality Assurance Software
- Best Customer Service Software
- Best Artificial Intelligence Software
- Best Analytics Tools & Software
- All industries
Companies in
How this page is sourced
3 from public sources · 3 estimates. Founder figures link to the second they were said; public figures name their source; estimates are marked EST. and say whose they are. Not financial advice.
Updated Oct 7, 2026Data disclaimerReport a correctionClaim this profileRun Observe.AI? Join the podcast