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How Observe.AI CEO Swapnil Jain grew Observe.AI to $44.2M revenue and 150 customers in 2024.

Observe.AI is a software company that specializes in AI-powered voice analytics for customer service. The company's platform uses natural language processing (NLP) and machine learning (ML) to analyze and transcribe customer service calls in real-time, providing insights and recommendations to help businesses improve their customer experiences. Observe.AI was founded in 2017 and is based in Redwood City, California.

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Observe.AI Revenue

In 2024, Observe.AI's revenue reached $44.2M. The company previously reported $30.1M in 2023. Since its launch in 2017, Observe.AI has shown consistent revenue growth.

Observe.AI Revenue GrowthReported revenue / ARR by year$0$10M$20M$30M$40M$50M20172018201920202021202220232024$0$15M$15M$24M$30M$44MSource: GetLatka.com
YearMilestone
2024Observe.AI Hit $44.2m revenue in October 2024
2023Observe.AI Hit $30.1m revenue in November 2023
2022Observe.AI Hit $24m revenue in November 2022
2022Observe.AI Hit $24m revenue in April 2022
2021Observe.AI Hit $15.3m revenue in November 2021
2021Observe.AI Hit $15.3m revenue in January 2021
2020Observe.AI Hit $15m revenue in June 2020
2017Launched with $0 revenue

Observe.AI Valuation, Funding Rounds

Observe.AI reached a $304M valuation in 2020, set during its Series B round.

Observe.AI has raised $214M in total funding across 6 rounds, most recently a $125M Series C round in 2022.

Observe.AI Capital Raised & ValuationCumulative capital raised and post-money valuation by roundCapital raised (cum.)Valuation$0$75M$150M$225M$300M$375M2017201820192020202120222017 cumulative: $900K • 2017 Pre Seed Round: $900K2018 cumulative: $1M • 2017 Pre Seed Round: $900K • 2018 Pre Seed Round: $120K2018 cumulative: $9M • 2017 Pre Seed Round: $900K • 2018 Pre Seed Round: $120K • 2018 Series A: $8M2019 cumulative: $35M • 2017 Pre Seed Round: $900K • 2018 Pre Seed Round: $120K • 2018 Series A: $8M • 2019 Series A: $26M2020 cumulative: $89M • 2017 Pre Seed Round: $900K • 2018 Pre Seed Round: $120K • 2018 Series A: $8M • 2019 Series A: $26M • 2020 Series B: $54M @ $304M valuation2022 cumulative: $214M • 2017 Pre Seed Round: $900K • 2018 Pre Seed Round: $120K • 2018 Series A: $8M • 2019 Series A: $26M • 2020 Series B: $54M @ $304M valuation • 2022 Series C: $125M$214M2020 Series B: $304M valuation$304MSource: GetLatka.com
YearRoundAmountValuation% Sold
2022Series C$125M--
2020Series B$54M$304M18%
2019Series A$26M--
2018Series A$8M--
2018Pre Seed Round$120K--
2017Pre Seed Round$900K--

Observe.AI Employees & Team Size

Observe.AI employs approximately 362 people as of 2026, up from 265 in 2023.

Observe.AI has 362 total employees in different roles and functions and 27 sales reps that carry a quota. They have 150 customers that rely on the company's solutions.

Observe.AI Team GrowthReported headcount over time01002003004002017201820192020202120222023202400362362Source: GetLatka.com
YearMilestone
2024Reached 362 employees (December 2024)
2024Reached 265 employees (October 2024)
2023Reached 265 employees (November 2023)
2023Reached 265 employees (September 2023)
2023Reached 252 employees (July 2023)
2023Reached 255 employees (January 2023)
2022Reached 229 employees (November 2022)
2022Reached 229 employees (April 2022)
2022Reached 265 employees (January 2022)
2021Reached 223 employees (November 2021)
2021Reached 223 employees (August 2021)
2021Reached 156 employees (January 2021)
2020Reached 135 employees (December 2020)
2020Reached 135 employees (November 2020)
2020Reached 75 employees (June 2020)
2020Reached 105 employees (June 2020)
2019Reached 40 employees (December 2019)
2019Reached 45 employees (June 2019)
2018Reached 5 employees (May 2018)

Founder / CEO

Swapnil Jain

Swapnil Jain is listed as Founder / CEO at Observe.AI.

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Customers

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Frequently Asked Questions about Observe.AI

What is Observe.AI's revenue?

Observe.AI generates $44.2M in revenue.

Who is the CEO of Observe.AI?

The CEO of Observe.AI is Swapnil Jain.

How much funding does Observe.AI have?

Observe.AI raised $214M.

How many employees does Observe.AI have?

Observe.AI has 362 employees.

Where is Observe.AI headquarters?

Observe.AI is headquartered in Redwood City, California, United States.

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Compare Observe.AI to the industry

Observe.AI operates across multiple industries. Browse revenue, funding, and growth data for Observe.AI in each sector below.

Source Attribution

Source: all data was collected from GetLatka company research and founder interviews. Revenue, funding, team, and customer figures are presented as company-reported or GetLatka-estimated metrics where the profile data identifies them that way.

Company data last updated .

Observe.AI Revenue 2024: $44.2M ARR, $304M Valuation