As of May 2026, there are 157 SaaS companies in Proactive Customer Retention Software. They have combined revenues of $1.2B and employ 6.3K people. They have raised $490.9M and serve 312.4M customers combined.
Proactive customer retention software is designed to help businesses identify and address potential customer churn before it occurs. By leveraging data analytics and monitoring customer behavior, these tools enable customer success teams to detect at-risk accounts and implement targeted interventions. This proactive approach is essential for maintaining customer loyalty and ensuring long-term engagement. Typical features of proactive customer retention software include automated health scoring, churn risk detection, and personalized communication strategies. The software empowers teams to analyze customer interactions and usage patterns, providing insights that facilitate timely and relevant engagement. As a result, common buyer personas for this software often include customer success managers, support teams, and marketing professionals who focus on enhancing customer relationships and driving satisfaction.
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Showing 10 of 58 companies ranked by annual revenue.
Sydney, NSW, Australia
Bonjoro connects to your CRM to let you send quick videos at the perfect moment to convert more leads, onboard customers, and build customer love and loyalty all the way through your customer's journey. Join over 50,000 other businesses winning customers superfans with video.
Miami, Florida, United States
Follow our page to get deep insights into customer engagement, behavior, loyalty, and of course – perks programs. A Paylode perks program increases conversion, retention, engagement, satisfaction, and ultimately, long-term customer happiness. Plus, unlock a brand-new revenue stream for your business. Bring immense value and delight to your customers at the moment they need it most. Paylode is the customer perks platform for growing companies. Easily build, launch, and promote a perks program in a fraction of the time and cost it takes to do it yourself. Paylode is like having an entire partnership team in your corner. We vet hundreds of offers and provide the no-code tools to save you hundreds of hours and thousands in partnership management overhead.
Redmond, Washington, United States
Developer of customer relationship management (CRM) software intended to deliver seamless omnichannel shopping experiences that help businesses to attract, engage and understand customers.The company's software offers customer-loyalty technology, automation and integration across sales channels and devices and provides real-time business intelligence and dynamic insights about which campaigns are working, enabling clients to grow in terms of revenue.
Dover, Delaware, United States
Retention is tricky. It’s 2024 and cookie-cutter generic product experiences just don’t cut it anymore. If users don’t adopt your product, they will churn. To keep customers around, you need contextual engagement for every user inside your biggest retention channel—your product. But we know delivering that level of engagement can be tough, slow (think engineering bottlenecks) and expensive. That’s why we built Kale. One retention stack to cover your entire B2B customer base. For your long-tail customers (the ones who usually don’t get a dedicated CS rep), our AI CSM is available around the clock inside your product, offering smart onboarding and proactive engagement, guiding users every step of the way—from adoption to advocacy. It’s like giving every customer their own success manager without adding headcount. And for those high-value accounts where every interaction matters, our high-touch platform empowers CS teams to go deep with in-app, personalized video engagements that meet each customers exactly where they are in their journey. The best part? No engineering bottlenecks. Deploy it once, set it up, and you’re good to go. Finally, a retention stack that drives activation, boosts adoption, and reduces churn—without adding to your team’s workload.
Bordeaux, France
The smart collection agent that simplifies and accelerates the payment of your receivables.
Vancouver, British Columbia, Canada
Since its inception in 2008, PUG Interactive has established itself as a premier provider of customer loyalty and engagement solutions. Our expertise lies in developing immersive experiences that foster vibrant communities. Our approach is unique; leveraging the skills of seasoned video game designers, we engage and enliven your community in ways that are enjoyable and enhance the identity and prestige of your members. At the heart of our services is the Picnic platform—a revolutionary tool designed to spark motivation, promote active engagement, and enable dynamic social exchanges. Picnic equips you to build communities that are not only deeply engaged but also fiercely loyal and committed. The strong bonds formed as a result lead to measurable outcomes including increased revenue, lower communication and marketing expenses, critical insights into user behavior, and a robust network of referrals and endorsements. PUG Interactive is dedicated to helping you craft a compelling and vibrant customer experience that propels your business forward. Join us to transform the way you engage with your community, driving growth, loyalty, and unparalleled success. Discover the power of playful engagement and explore the endless opportunities with PUG Interactive and our groundbreaking Picnic platform.
United States
At Rizer, we provide innovative solutions to streamline your entire revenue lifecycle. Our suite of products includes: • Rizer Recycling: Turn lost deals into future wins by intelligently re-engaging leads. • Rizer Customer Management: Boost customer retention and upsell opportunities. • Rizer Revenue: Simplify subscriptions, billing, and financial analytics.
Middletown, Delaware, United States
TrackShip is post-purchase engagement platform that auto-tracks fulfilled orders and adds a branded tracking experiece to eCommerce stores. TrackShip helps to engage customers after shipping and provide exceptional post-purchase experience, across multiple sales channels and fulfillment provides and to built a long-lasting relationships with their customers.
Ann Arbor, Michigan, United States
Return Rabbit is a returns and exchange management solution that helps e-commerce companies offer an intuitive customer experience while increasing exchanges and reducing returns. In other words, we help you retain more customers and give you a better bottom line for your business What Your Customers See: -One-click returns and exchanges -An easy to use, branded experience extending directly from your website -Seamless yet non-intrusive touchpoints to consider exchanges over returns -Faster refunds
Porto Alegre, Rio Grande do Sul, Brazil
A Kiskadi é uma startup de tecnologia brasileira com operações em Porto Alegre RS e Sunnyvale CA-USA. Nosso foco principal são soluções CRM/fidelização web para varejo. Para varejistas, a Kiskadi fid oferece uma plataforma de gestão de clientes integrado ao PDV da loja, com programa de fidelidade, CRM, marketing de SMS/Email/WhatsApp e pós venda para o vendedor da loja. Para o consumidor, a Kiskadi disponibiliza uma maneira fácil - via aplicativo mobile e portal web - de verificar pontos, conferir promoções e controlar a disponibilidade dos seus dados.
- The software must provide analytics capabilities to identify customer behavior trends and potential churn risks. - It should offer automated health scoring to assess customer engagement and satisfaction levels. - Proactive communication features for timely outreach to at-risk customers are essential. - The platform must support integration with existing CRM or customer support systems. - It should not only track retention metrics but also provide actionable insights for improving customer interaction strategies.
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