Sideby revenue, CEO Wilhelm Rahn, team size, customer count, churn, and more in 2022.

hey folks excited for this one my guest this morning is will iran he is a product designer manager hybrid who works with companies to take their digital products from good to great on a mission to find ways to make customer service amazing for companies and want to help companies 10x their support he's an innovation seeker optimist speaks many languages and is now building side by dot io zero set up co-browsing for sas will you ready to take to the top let's go there are so many times where i'm trying to help one of founder a founder i know use my tool founder path and i'm going man if i could just like help them click that button or use this screen i wish there was a way to do that you're solving this problem tell us more we're hoping it basically a cobra housing has been present for a couple of years now but it was mostly big companies business company or financial institutions that were using it uh we're trying to take it to every sas company out there so they can just do that because they actually solve and jump in and solve every every you know issue their customers are having at the time how when did you start like designing the first pixel or writing the first line of code all right this would be surprising but we started it back in april maybe once we are just coming out wow okay yeah so your your site right now is beautifully designed you're building a waitlist how many people right now are on the wait list i would say around 300 and we are rapidly growing that thanks to our cmo which is just trying to community build every single day all right let's dive into more of this you mentioned a cmo you're obviously doing product design ui ux who what's the rest of the team how many of you guys are there all right so the total team web files we have two developers uh i'm back on front uh we have our seo diego our cmo resell and we are very focused we are basically coming out from another project that was also focused on customer success and we believe this is the next step into that direction did the five of you guys just split equity evenly no i'm an employee uh there are three founders and one of the developers or also an employee okay so did you do you have equity i don't have equity well come on man so why are you working discussions i was gonna say why are you working you're young you're handsome you can do whatever you want you're talented why are you working on something where you don't have equity i believe a lot in the project i believe there's a lot to be had into that um you know diego is a nice guy he's open to to discussions uh we have something in mind in the future okay fair enough fair enough all right so there's 300 on the waitlist you got going in 2021 i want to understand how you're building the waitlist because people listening right now everyone's wondering how do we build a waitlist so how did you get the first hundred people on the waitlist all right so um we're basically focusing on building trust a joining community and actually providing value to them uh you know everyone in the team does a different thing i normally just jump into the twitter try to find ways into which i can you know add value to people let's try and be specific so like add value blah blah blah this is like standard give me real tactics right so where did you find the first hundred people specifically what community all right so uh first of all a product hunt we are also going on uh on uh on reddit we are building a lot of uh community on linkedin and a lot of perhaps the the smaller companies that we're getting but the most eager to try it we are getting it from twitter uh that's a combination of things you know i just like to you know engage with everybody leave comments uh send the ends with unrequested advice but you know uh trying to to actually solve an issue if i see an issue or something that can be proved on any website i just jump ahead uh so so when you say when you say you're building community i guess i don't understand what that means do you run a big slack channel with these folks or is there a where do you guys hang out all right so uh at the moment we are just building up uh the the waiting list and there's a couple of uh people in the community that we want to to nurture we are working together with them to co-build uh the products uh we are inviting them into the process to actually build something that will be used uh in a you know in a good way we don't want to develop any feature that's not going to be useful we don't want to uh without any any flaws we want to go straight to what they need and that's where we're going to incentivize these or i mean there's a lot of people listening around trying to build their mvp they'd love to actually get real customers on a zoom call to show them design prototypes and get their feedback but it's hard to figure out a way to actually get those people that could be interested in your tool getting on a call with you to give you that feedback how are you doing this all right so uh surprisingly we're having a you know not an easy time but uh we are finding that people are really eager to try or at least hear about sci-fi uh we have a couple of surprisingly big such companies that wanted to join in the early stages uh what did we well tell me the real story i want to name one of those companies all right so uh we're working in the early stages with dixa.com we are going to uh be testing with them they are a bit of a intercom a acquire competitor i know dick so well so let's keep going down the funnel here so who at dixa knows about you guys who are you working with who are you showing early mockups to all right so we are a past the backup stage we are in um having this conversation with you uh he is the chief customer experience evangelist is that you're going to be selling too mostly or the head of customer experience customer success yes they are the ones that really get the value of a product and they are the one that understands that you know cutting 60 of time on support tickets really make a difference and lets you improve their customer satisfaction and how do you think that this will really take off so like if i'm head of customer experience at dixa if i'm have a customer live chatting me on my page that i can't help via text i'm probably just inviting them to a zoom call and they're sharing their screen and i'm telling them where to click and how to solve their issue you obviously want to replace that and say just use site like co-browsing why is co-browsing a better way to do customer success and support versus just getting on a zoom call with the person all right the main thing is that we are allowing the agents to jump in click on the stuff and do the process that's why you know either while chatting or while having a you know a video poll so we are not completely replacing at the moment any video holds so if our customers are using screen sharing to to to be called with anybody they can also use a browsing to finish processes quickly you think what's going to happen is this if if a support ticket gets escalated and they have to jump on a zoom call they might then use side by on the zoom call so that like if you're the customer and i am the person giving you support i could you could share your screen and then i could actually control your screen myself on the zoom call that is correct and in the case of dixa there's no zoom needed because they do offer you know videos trade on the website so we are trying to complement that for the moment so that's why we are trying to do something that these big players are not doing at the moment and we want them to use a sci-fi to actually do that something that we're not doing before and in respect to having just vehicles uh doing co-browsing that's something we're working on to make it a native part of sci-fi in the near future when are you launching uh for like out of beta profess we are aiming for a september launch but you know anything can change so we are trying to release it when it's actually ready we are just trying to make a solid product and coming it will launch it when the right set of features can help the most people out there well sure but you could then be in beta for years uh that doesn't work because you can't live for free so how are you guys all paying yourselves pre-revenue all right so um our company raised a first rate in some you know aspiration capital so we have a little bit of a runway to operate and focus on building the product how much did you guys raise around 200k got it so how much runway does that give you uh possibly you know we have a very small team we are based on in spain so the because of limit gear is not as high so we you know we are in the in the comfortable spot that we could be running for a year or so but that's not really the plan we plan to really release and get out of beta this year uh you know we don't want to extend it a lot more than that added curiosity when you guys raise the 200 000 obviously you're pre-revenue free product but it sounds like really great team what valuation are you guys able to raise that with just your team hey that's something that our ceo knows...