1. Helpscout
United States · Digital Adoption Platforms
Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts.
- Revenue
- $24M
- Funding
- $13M
- Customers
- 9K
- Team size
- 224
Capacity Alternatives & Competitors
The closest alternatives to Capacity are Helpscout, Intercom and Zoho. Capacity generates $50M in revenue with 151 employees. Every one of the 20 alternatives below is compared with Capacity on revenue, funding, customers, team size and founding year.
Capacity at a glance
- Revenue
- $50M
- Valuation
- $1.1B
- Funding
- $87.5M
- Customers
- 2K
- Team size
- 151
- Founded
- 2017
Capacity vs its top alternatives
Capacity is pinned as the first column so every figure is read against it. Blank cells are figures we have not verified, never zeros.
| Company |  CapacityThis company | Helpscout |  Intercom |  Zoho |  Crisp Chat |  Dental Intelligence |  micro1 |  OpenEvidence |  WORLD LABS TECHNOLOGIES |  Labelbox |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $50M | $24M | $400M | $1.5B | $1.4M | $50M | $50M | $50M | $50M | $50M |
| Valuation | $1.1B | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed |
| Funding raised | $87.5M | $13M | $241.9M | $7.3M | Not disclosed | $34.5M | $3.3M | $485M | $230M | $110M |
| Customers | 2K | 9K | 30K | 250K | 200K | 11M | Not disclosed | Not disclosed | Not disclosed | 50 |
| Team size | 151 | 224 | 1.5K | 24K | 15 | 242 | 326 | 83 | 43 | 551 |
| Founded | 2017 | 2015 | 2011 | 1996 | Not disclosed | 2012 | 2021 | 2021 | 2023 | 2018 |
| HQ | University City, United States | United States | United States | India | France | United States | United States | United States | Spain | United States |
Capacity competitors ranked
2. Intercom
United States · Digital Adoption Platforms
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
- Revenue
- $400M
- Funding
- $241.9M
- Customers
- 30K
- Team size
- 1.5K
3. Zoho
India · Digital Adoption Platforms
Zoho Corporation is a software company that provides cloud-based business management and productivity solutions. Zoho's product suite includes applications for CRM, email and collaboration, project management, finance…
- Revenue
- $1.5B
- Funding
- $7.3M
- Customers
- 250K
- Team size
- 24K
4. Crisp Chat
France · Digital Adoption Platforms
Developer of a customer communication software designed to assist in customer engagement. The company's software provides various communication applications, chatbots, videos, notes and pre-programmed responses…
- Revenue
- $1.4M
- Customers
- 200K
- Team size
- 15
Other Digital Adoption Platforms companies similar to Capacity
5. Dental Intelligence
United States · Digital Adoption Platforms
Developer of a dental practice intelligence platform designed to help dentists and their team see and understand data. The company's platform permits dentist to discover, understand, and act upon meaningful information…
Dental Intelligence revenue & fundingCapacity vs Dental Intelligence
- Revenue
- $50M
- Funding
- $34.5M
- Customers
- 11M
- Team size
- 242
6. micro1
United States · Digital Adoption Platforms
micro1 is the talent and data infrastructure for AGI. We partner with leading AI labs and enterprises to vet human intelligence, curate world-class teams, and transform their expertise into the highest-quality AI…
- Revenue
- $50M
- Funding
- $3.3M
- Team size
- 326
7. OpenEvidence
United States · Digital Adoption Platforms
OpenEvidence is the leading medical information platform that offers an AI-powered platform organizing and expanding medical knowledge for clinicians, providing real-time, evidence-based answers.
- Revenue
- $50M
- Funding
- $485M
- Team size
- 83
8. WORLD LABS TECHNOLOGIES
Spain · Digital Adoption Platforms
Develops AI models with spatial intelligence for 3D world perception and interaction
WORLD LABS TECHNOLOGIES revenue & fundingCapacity vs WORLD LABS TECHNOLOGIES
- Revenue
- $50M
- Funding
- $230M
- Team size
- 43
9. Labelbox
United States · Digital Adoption Platforms
Developer of a data training platform intended for computer vision machine learning applications. The company's platform offers a visual workflow interface and system of record for the data labeling process, using…
- Revenue
- $50M
- Funding
- $110M
- Customers
- 50
- Team size
- 551
10. Vartopia
United States · Digital Adoption Platforms
With an unwavering focus on your Channel Partners, our team is devoted to providing a comprehensive Channel Technology Stack that facilitates streamlined processes, increased pipeline visibility, and maximized business…
- Revenue
- $50M
- Team size
- 76
11. OpenEvidence
United States · Digital Adoption Platforms
OpenEvidence is the leading medical information platform that offers an AI-powered platform organizing and expanding medical knowledge for clinicians, providing real-time, evidence-based answers.
- Revenue
- $50M
- Funding
- $485M
- Team size
- 83
12. Parloa
Germany · Digital Adoption Platforms
Parloa is a Conversational AI platform for automating omnichannel customer service, e.g in phone bots or chatbots.
- Revenue
- $50M
- Funding
- $211.9M
- Customers
- 150
- Team size
- 403
13. Analytics8
United States · Digital Adoption Platforms
Chicago-based data and analytics consultancy helping companies translate their data into meaningful and actionable information
- Revenue
- $50M
- Team size
- 170
14. Sourcegraph
United States · Digital Adoption Platforms
Improves developer productivity with faster code navigation and better code reviews through contextual code intelligence.
- Revenue
- $50M
- Funding
- $245M
- Team size
- 184
15. Labelbox
United States · Digital Adoption Platforms
Developer of a data training platform intended for computer vision machine learning applications. The company's platform offers a visual workflow interface and system of record for the data labeling process, using…
- Revenue
- $50M
- Funding
- $110M
- Customers
- 50
- Team size
- 551
16. Enable
United States · Digital Adoption Platforms
Enable turns rebates into a growth engine. Our collaborative B2B rebate management platform makes it easy to manage complex rebate programs, highlighting opportunities to improve.
- Revenue
- $50M
- Funding
- $242.6M
- Customers
- 2K
- Team size
- 639
17. Emergent.sh
United States · Digital Adoption Platforms
Unlike traditional no-code platforms that focus on simple prototypes or single-function tools, Emergent delivers production-grade, full-stack web and mobile applications complete with frontend, backend, database…
- Revenue
- $50M
- Funding
- $100M
- Customers
- 1M
- Team size
- 70
18. You.com
United States · Digital Adoption Platforms
You.com is a cutting-edge technology company specializing in personalized digital experiences. Our innovative solutions revolutionize the way businesses engage and interact with their customers, offering advanced…
- Revenue
- $50M
- Funding
- $195M
- Team size
- 318
19. Tulip
United States · Digital Adoption Platforms
Tulip, a leader in frontline operations, is helping companies around the world equip their workforce with AI-enabled, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability…
- Revenue
- $50M
- Funding
- $152.5M
- Team size
- 340
20. Instabase
United States · Digital Adoption Platforms
Enabling organizations to apply advancements in artificial intelligence to their most pressing and complex business problems, including intelligent document processing
- Revenue
- $50M
- Funding
- $277M
- Team size
- 232
How Capacity compares
Competitors were not named directly by Karandish or Harris in the interview. Karandish referenced the broader scheduling software space as the category in which he searched for acquisition targets, and Harris referenced large private equity roll-up vehicles as an alternative acquirer she considered and declined, but no specific competitor names were stated. Competitor analysis was not a focus of the discussion.
Capacity vs the Digital Adoption Platforms market
Capacity ranks #9 of 507 Digital Adoption Platforms companies by annual revenue, putting it in the top 2% of the market.
- Companies tracked
- 507
- Median revenue
- $1.9M
- Median funding
- $7.8M
- Median team size
- 14
Capacity funding
| Date | Round | Amount | Valuation |
|---|---|---|---|
| Oct 2024 | Series D | $26M | Not disclosed |
| Jan 2022 | Series C | $27M | Not disclosed |
| Oct 2020 | Series C | $11M | Not disclosed |
| Oct 2019 | Series B | $13.5M | Not disclosed |
| Jun 2018 | Series A | $8.4M | Not disclosed |
| Jan 2017 | Seed | $1.6M | Not disclosed |
Capacity competitors FAQ
Who are Capacity's competitors?
The closest alternatives to Capacity are Helpscout, Intercom and Zoho. This page compares each of them with Capacity on revenue, funding, customers and team size.
What is the best alternative to Capacity?
Helpscout is the closest alternative to Capacity, generating $24M in revenue. Which alternative fits best depends on budget and company size, so compare all 20 alternatives above before choosing.
How much revenue does Capacity generate?
Capacity generates $50M in revenue.
How much funding has Capacity raised?
Capacity has raised $87.5M in funding.
How many customers does Capacity have?
Capacity has 2K customers.
Is Capacity bigger than Helpscout?
Yes. Capacity generates $50M in revenue versus $24M at Helpscout.
