Dallas, Texas, United States
TeamSupport is a B2B customer support ticketing platform founded in 2008 and headquartered in Texas. The company serves over 1,000 small and medium-sized software businesses, helping them convert support conversations into retention and upsell opportunities. Level Equity, a private equity firm, acquired a majority stake in TeamSupport in 2018. Grant Stannis joined as CEO in 2024, succeeding a prior CEO who held the role from 2020 to 2024 after the original three co-founders transitioned to board roles. Stannis confirmed in a March 2026 interview that revenue falls between $10 million and $25 million in annual recurring revenue, with the largest single customer paying a low seven-figure sum per year. The company prices its AI-inclusive package at $99 per user per month, with an average contract value of roughly $10,000 per year. Growth is driven primarily through customer referrals, community building, and co-branded webinars rather than paid digital advertising. A hypothetical all-cash acquisition offer of $175 million, representing an 8.75x revenue multiple, was discussed as a deal Stannis said he would recommend to the board.
- Revenue
- $10M
- Customers
- 1K
- Year founded
- 2008
- Funding
- $1.3M
- Team size
- 66
- Growth
- -