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The closest alternatives to Front App are Birdeye, LiveChat and Helpscout. Front App generates $100M in revenue with 518 employees. Every one of the 9 alternatives below is compared with Front App on revenue, funding, customers, team size and founding year.
Front App is pinned as the first column so every figure is read against it. Blank cells are figures we have not verified, never zeros.
| Company |  Front AppThis company |  Birdeye |  LiveChat |  Helpscout |  Podium |  Intercom |  HelpCrunch |  Freshworks |  Liveagent |  Zoho |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $100M | $100M | $80.6M | $24M | $219.9M | $400M | $1M | $838.8M | $20M | $1.5B |
| Valuation | $1.7B | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed |
| Funding raised | $202.1M | $93M | Not disclosed | $13M | $421.6M | $241.9M | Not disclosed | $1.5B | Not disclosed | $7.3M |
| Customers | 8K | 80K | 33K | 9K | 6.5K | 30K | 10K | 150K | 2K | 250K |
| Team size | 518 | 1K | 337 | 224 | 1.5K | 1.5K | 21 | 1.5K | 14 | 24K |
| Founded | 2013 | 2012 | 2002 | 2015 | 2014 | 2011 | 2014 | 2010 | 2009 | 1996 |
| HQ | San Francisco, United States | United States | Poland | United States | United States | United States | United States | United States | Slovakia | India |
United States · Email Client Software
Birdeye is a customer experience and reputation management platform that operates the website birdeye.com. The company was founded in 2012 and is headquartered in Palo Alto, California, with additional offices in other…
Poland · Email Client Software
LiveChat is a customer service platform that offers live chat support, ticketing system, and chatbot capabilities. It helps businesses communicate with their customers in real-time and provide quick and efficient…
United States · Email Client Software
Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts.
United States · Email Client Software
The company that owns podium.com is Podium Corporation, a software as a service (SaaS) company based in Lehi, Utah, United States. Podium provides a platform for local businesses to manage customer interactions through…
United States · Email Client Software
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
United States · Email Client Software
Freshworks is a San Bruno, California-based SaaS company founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy. The company offers a suite of seven customer engagement products, including Freshdesk…
Slovakia · Email Client Software
LiveAgent is a customer support software company that offers a comprehensive help desk solution for businesses of all sizes. With its all-in-one platform, LiveAgent enables companies to efficiently manage their customer…
India · Email Client Software
Zoho Corporation is a software company that provides cloud-based business management and productivity solutions. Zoho's product suite includes applications for CRM, email and collaboration, project management, finance…
Collin identified Intercom, Zendesk, Desk, Freshdesk, and Help Scout as the primary competitive set, describing Front as a replacement for help desk solutions in many customer deployments. She noted that Intercom is strong for customer communication but does not typically serve sales teams, whereas Front aims to bring customer success, product, sales, and support onto a single platform.
Collin also addressed Slack, distinguishing Front as a tool for asynchronous external communication rather than synchronous internal messaging. She described the two products as serving different use cases rather than directly competing. Collin noted that Intercom's founders are personal friends and characterized the relationship as collaborative rather than adversarial. No financial figures about any competitor were stated by Collin, and no competitor metrics should be taken as company-confirmed data.
Front App ranks #4 of 34 Email Client Software companies by annual revenue, putting it in the top 12% of the market.
Customers Front App has named publicly in interviews, filings and case studies.
| Date | Round | Amount | Valuation |
|---|---|---|---|
| Jul 2022 | Series D | $65M | $1.7B |
| Feb 2020 | Series C | $59M | Not disclosed |
| Jan 2018 | Series B | $65M | $133.5M |
| Aug 2016 | Series A | $10M | Not disclosed |
| Jan 2014 | Seed | $3.1M | Not disclosed |
The closest alternatives to Front App are Birdeye, LiveChat and Helpscout. This page compares each of them with Front App on revenue, funding, customers and team size.
Birdeye is the closest alternative to Front App, generating $100M in revenue. Which alternative fits best depends on budget and company size, so compare all 9 alternatives above before choosing.
Front App generates $100M in revenue.
Front App has raised $202.1M in funding.
Front App has 8K customers.
Front App and Birdeye both generate $100M in revenue.
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