Helpshift
San Francisco, California, United States
Valuation · 2016
$100M
2020 Revenue
$14.9M
Customers
1.3M
Funding
$53.5M
Team · 2023
162
Founded
2011
Helpshift Revenue, Valuation & Funding (2020)
Helpshift generated $14.9M in revenue in 2020.
Helpshift is a San Francisco-based company that provides customer service software for businesses. Their platform uses artificial intelligence and machine learning technologies to provide personalized support to customers across multiple channels, including chat, messaging, and email. The platform allows businesses to automate many aspects of their customer service operations, such as ticket management, self-service support, and in-app messaging. Helpshift's software also provides analytics and reporting tools to help businesses gain insights into their customer support operations and improve their customer satisfaction rates. The company serves a variety of industries, including e-commerce, mobile gaming, and financial services, among others. Helpshift's goal is to help businesses provide better customer support experiences and improve their overall customer retention rates.
Last updated
Helpshift Revenue
Helpshift generated $14.9M in revenue in 2020.
| Year | Milestone | Source |
|---|---|---|
| 2020 | Helpshift Hit $14.9m revenue in August 2020 | Not recorded |
Helpshift Valuation, Funding Rounds
Helpshift reached a $100M valuation in 2016, set during its Series B round.
Helpshift has raised $53.5M in total funding across 5 rounds, most recently a $15M Series C round in 2019.
| Year | Round | Amount | Valuation | Source |
|---|---|---|---|---|
| 2019 | Series C | $15M | - | Not recorded |
| 2016 | Series B | $2M | - | Not recorded |
| 2016 | Series B | $23M | $100M | Not recorded |
| 2014 | Series A | $10M | - | Not recorded |
| 2012 | Seed | $3.5M | - | Not recorded |
Founder / CEO
Helpshift Leadership Team & Contacts
GetLatka tracks 8 people at Helpshift (8 executives), with job titles, tenure and LinkedIn profiles.
| Name | Title | Position | Location | Start | End | ||
|---|---|---|---|---|---|---|---|
| Eric Vermillion | CEO | CEO | - | Sign up to view | - | - | |
| Susan Choe | Board Member | Board Member | - | su***@katalyst.ventures | - | - | - |
| Philip Black | Board Member | Board Member | - | pb***@trueventures.com | - | - | - |
| Sunil Sanghavi | Board Member | Board Member | - | Sign up to view | - | - | - |
| Jishnu Bhattacharjee | Board Member | Board Member | - | ji***@nexusvp.com | - | - | - |
| Kiley Williams | Board Member | Board Member | - | ki***@helpshift.com | - | - | - |
| Raj Gollamudi | Board Member | Board Member | - | ra***@oneprimecapital.com | - | - | - |
| Neeraj Arora | Board Member | Board Member | - | ne***@halloapp.com | - | - | - |
How to contact Helpshift
- Headquarters
- 180 Montgomery St, San Francisco, California, United States
- Website
- helpshift.com
Verified work emails for the Helpshift people listed above are available to GetLatka members; public listings show a masked address only. Listed here and want your details removed? Request removal.
Helpshift Competitors & Alternatives
The closest alternatives to Helpshift are IQM, ML6 | Your partner in AI and Worksmith. Helpshift generates $14.9M in revenue with 162 employees. Every one of the 20 alternatives below is compared with Helpshift on revenue, funding, customers, team size and founding year.
Helpshift vs its top alternatives
Helpshift is pinned as the first column so every figure is read against it. Blank cells are figures we have not verified, never zeros.
| Company |  HelpshiftThis company |  IQM |  ML6 | Your partner in AI |  Worksmith |  Verloop |  Ziwo |  Metadata |  Sylvera |  Feedvisor |  CoPilot AI |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $14.9M | $15M | $15M | $14.9M | $15M | $15M | $15M | $15M | $15M | $15M |
| Valuation | $100M | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed |
| Funding raised | $53.5M | Not disclosed | Not disclosed | Not disclosed | $8M | $5.6M | $53.8M | $5.8M | $32.7M | Not disclosed |
| Customers | 1.3M | Not disclosed | Not disclosed | Not disclosed | 18 | 350 | 240 | Not disclosed | 500 | Not disclosed |
| Team size | 162 | 136 | 136 | 38 | 126 | 63 | 65 | 160 | 83 | 94 |
| Founded | 2011 | 2014 | 2013 | 2015 | 2016 | 2010 | 2015 | 2020 | 2011 | 2016 |
| HQ | San Francisco, United States | United States | Belgium | United States | United States | United Arab Emirates | United States | United Kingdom | United States | Canada |
Top Conversational Intelligence Software companies similar to Helpshift
1. IQM
United States · Conversational Intelligence Software
IQM is a global media buying platform that empowers political, healthcare and other specialty advertisers in highly regulated verticals to use and enhance their data to make…
- Revenue
- $15M
- Team size
- 136
- Founded
- 2014
2. ML6 | Your partner in AI
Belgium · Conversational Intelligence Software
We build custom AI systems for our customers to innovate or to automate | FT1000 Company
- Revenue
- $15M
- Team size
- 136
- Founded
- 2013
3. Worksmith
United States · Conversational Intelligence Software
Provider of a cloud-based software platform designed to connect local service providers with their customers. The company's cloud-based software platform facilitates the process…
- Revenue
- $14.9M
- Team size
- 38
- Founded
- 2015
4. Verloop
United States · Conversational Intelligence Software
Verloop is the world's smartest conversational marketing and sales platform. With Verloop bot, automate FAQs, build automated flows, capture leads and schedule meetings 24x7…
- Revenue
- $15M
- Funding
- $8M
- Customers
- 18
- Team size
- 126
- Founded
- 2016
5. Ziwo
United Arab Emirates · Conversational Intelligence Software
Ziwo is a Dubai-based B2B SaaS platform providing omnichannel cloud contact center software to businesses in emerging markets, including the Middle East, Africa, India, and…
- Revenue
- $15M
- Funding
- $5.6M
- Customers
- 350
- Team size
- 63
- Founded
- 2010
6. Metadata
United States · Conversational Intelligence Software
Metadata, founded in 2017 and headquartered in San Francisco, is a B2B marketing operating system that automates paid campaign execution for demand generation teams. The company…
- Revenue
- $15M
- Funding
- $53.8M
- Customers
- 240
- Team size
- 65
- Founded
- 2015
7. Sylvera
United Kingdom · Conversational Intelligence Software
Sylvera is a UK-based company that leverages satellite technology and machine learning to provide accurate and transparent data on carbon emissions and forest ecosystems. The…
- Revenue
- $15M
- Funding
- $5.8M
- Team size
- 160
- Founded
- 2020
8. Feedvisor
United States · Conversational Intelligence Software
Feedvisor is an AI-powered optimization platform for online sellers. It uses machine learning algorithms to automatically optimize pricing and advertising strategies across…
- Revenue
- $15M
- Funding
- $32.7M
- Customers
- 500
- Team size
- 83
- Founded
- 2011
9. CoPilot AI
Canada · Conversational Intelligence Software
CoPilot AI is a US-based software company that provides a platform for sales teams to automate and streamline their sales workflows. CoPilot AI's platform uses artificial…
- Revenue
- $15M
- Team size
- 94
- Founded
- 2016
10. FRONTSTEPS
United States · Conversational Intelligence Software
The industry's only comprehensive community management platform with communication & self-service tools, in-app payments, accounting & security. Learn more!
- Revenue
- $15M
- Team size
- 103
- Founded
- 2017
11. ODAIA
Canada · Conversational Intelligence Software
Developer of an artificial intelligence-driven SaaS platform intended to discover a deeper understanding of customer journeys. The company's platform integrates data sources…
- Revenue
- $15M
- Funding
- $5.6M
- Team size
- 97
- Founded
- 2018
12. SupportLogic
United States · Conversational Intelligence Software
SupportLogic delivers a service experience management platform that enables companies to improve service delivery.
- Revenue
- $15M
- Funding
- $62M
- Customers
- 2K
- Team size
- 82
- Founded
- 2016
13. Scoutbee
Germany · Conversational Intelligence Software
Developer of an AI-powered discovery suite intended to improve buying decisions. The company's platform uses a global search engine to find the right suppliers and digitise the…
- Revenue
- $15M
- Funding
- $76M
- Customers
- 150
- Team size
- 79
- Founded
- 2015
14. Engagely.ai
United States · Conversational Intelligence Software
Engagely.ai is a leading No code total CX Platform with out-of-the-box CX automation solutions that helps enterprises automate customer support and engagement & thereby creates…
- Revenue
- $15M
- Team size
- 60
- Founded
- 2012
15. CodeRabbit
United States · Conversational Intelligence Software
ai-first pull request reviewer with context-aware feedback, line-by-line code suggestions, and real-time chat.
- Revenue
- $15M
- Team size
- 24
- Founded
- 2023
16. Omnichat
United States · Conversational Intelligence Software
Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger…
- Revenue
- $15M
- Team size
- 124
- Founded
- 2017
17. Engagely.ai
United States · Conversational Intelligence Software
Engagely.ai is a leading No code total CX Platform with out-of-the-box CX automation solutions that helps enterprises automate customer support and engagement & thereby creates…
- Revenue
- $15M
- Team size
- 60
- Founded
- 2012
18. Whoz
France · Conversational Intelligence Software
Whoz is a staffing software company that provides tools for professional services. They offer a range of products including a staffing tool and artificial intelligence solutions.
- Revenue
- $15M
- Customers
- 500
- Team size
- 78
19. Mandel AI
United States · Conversational Intelligence Software
AI Procurement Agent for Manufacturing
- Revenue
- $15M
- Team size
- 8
- Founded
- 2023
20. Avoma
United States · Conversational Intelligence Software
Avoma is an AI Meeting Assistant and Revenue Intelligence solution for customer-facing teams for startups and scaleups. With Avoma, you can automatically record all your meetings…
- Revenue
- $15M
- Team size
- 62
- Founded
- 2017
Helpshift vs the Conversational Intelligence Software market
Helpshift ranks #121 of 2,662 Conversational Intelligence Software companies by annual revenue, putting it in the top 5% of the market.
- Companies tracked
- 2,662
- Median revenue
- $1.1M
- Median funding
- $4.5M
- Median team size
- 9
All Conversational Intelligence Software companies ranked by revenue
Customers
Helpshift serves 1.3M customers.
Helpshift Employees & Team Size
Helpshift employs approximately 162 people as of 2023, down from 166 in 2020, including 20 sales reps that carry a quota.
| Year | Milestone | Source |
|---|---|---|
| 2023 | Reached 162 employees (July 2023) | Not recorded |
| 2020 | Reached 166 employees (August 2020) | Not recorded |
Frequently Asked Questions about Helpshift
Who owns Helpshift?
Helpshift is owned by Keywords Studios, which acquired it.
What is Helpshift's revenue?
As of 2020, Helpshift generated $14.9M in revenue.
When was Helpshift founded?
Helpshift was founded in 2011.
How much funding does Helpshift have?
Helpshift raised $53.5M across 5 rounds.
How many employees does Helpshift have?
As of 2023, Helpshift had 162 employees.
Where is Helpshift headquartered?
Helpshift is headquartered in San Francisco, California, United States.
How do I contact Helpshift?
You can reach Helpshift through its website at helpshift.com. GetLatka members can also view verified work emails for the people listed on this page.
What companies are similar to Helpshift?
The closest alternatives to Helpshift are IQM, ML6 | Your partner in AI and Worksmith, all active in Conversational Intelligence Software. The profile compares each of them with Helpshift on revenue, funding, customers and team size.
What is the best alternative to Helpshift?
IQM is the closest alternative to Helpshift, generating $15M in revenue. Which alternative fits best depends on budget and company size, so compare all 20 alternatives before choosing.
Is Helpshift bigger than IQM?
No. IQM generates $15M in revenue versus $14.9M at Helpshift.
Compare Helpshift to the industry
Helpshift operates across multiple industries. Browse revenue, funding, and growth data for Helpshift in each sector below.
Data and Sources
All figures on this page are taken directly from interviews or are estimates from public sources and proprietary models. Not financial advice. Read full disclaimer.
Claim this profilePeople Also Viewed
Wird
Understand, in real time, your clients’ reality to give them the best experience
Velaris
Velaris is the all-in-one customer platform that helps you position customers for success and sets...
HerculesAI
Hercules’ Athena streamlines email filing to the enterprise’s document management system (DMS). By...
Kurmi Software
Kurmi provides an operations management and migration platform for Enterprise Collaboration...
Global IDs
Global IDs creates software to help businesses extract value from their Data Ecosystems. Our...
Stonly
Stonly is a software company that helps improve user satisfaction, activation, and retention while...
