Helpshift
180 Montgomery St, San Francisco, California, United States
How Helpshift hit $14.9M revenue and 1.3M customers in 2020.
Helpshift is a San Francisco-based company that provides customer service software for businesses. Their platform uses artificial intelligence and machine learning technologies to provide personalized support to customers across multiple channels, including chat, messaging, and email. The platform allows businesses to automate many aspects of their customer service operations, such as ticket management, self-service support, and in-app messaging. Helpshift's software also provides analytics and reporting tools to help businesses gain insights into their customer support operations and improve their customer satisfaction rates. The company serves a variety of industries, including e-commerce, mobile gaming, and financial services, among others. Helpshift's goal is to help businesses provide better customer support experiences and improve their overall customer retention rates.
2011
Founded
$14.9M
2020 Revenue
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YOY
$53.5M
Funding
Helpshift Revenue
In 2020, Helpshift revenue run rate hit $14.9M in revenue.
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2020
Helpshift hit $14.9M in revenue in 2020
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2011
Helpshift launched in 2011 with $0 revenue
Helpshift Funding History
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2019 Series C
Helpshift raised a Series C of in July, 2019
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2019 Series C
Helpshift raised a Series C of in May, 2019
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2016 Series B
Helpshift raised a Series B of in November, 2016
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2016 Series B
Helpshift raised a Series B of in June, 2016
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2014 Series A
Helpshift raised a Series A of in June, 2014
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2012 Seed Round
Helpshift raised a Seed Round of in October, 2012
| FUNDING DATE | ROUND | AMOUNT | VALUATION |
|---|---|---|---|
| July, 31 2019 | Series C | ||
| May, 23 2019 | Series C | ||
| November, 22 2016 | Series B | ||
| June, 07 2016 | Series B | ||
| June, 24 2014 | Series A | ||
| October, 30 2012 | Seed Round |
Team
Helpshift has 162 total employees and 20 sales reps that carry a quota. They have 1,300,000 customers an engineering team of 58 and a marketing team of 10.
| DISTRIBUTION | QTY |
|---|---|
| Total team size | 162 |
| Engineer | 58 (36%) |
| Sales | 20 (12%) |
| Marketing | 10 (6%) |
Founder / CEO
Eric Vermillion
Q&A
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What's your age?
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Favorite online tool?
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Favorite book?
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Favorite CEO?
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Advice for 20 year old self
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Customers
Churn
Helpshift Executives
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Eric Vermillion | CEO | - | - |
Helpshift Employees
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Eric Vermillion | CEO | - | - |
Helpshift Board of Directors
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Susan Choe | Board Member | [email protected] | [email protected] |
| Philip Black | Board Member | [email protected] | - |
| Sunil Sanghavi | Board Member | - | - |
| Jishnu Bhattacharjee | Board Member | [email protected] | - |
| Kiley Williams | Board Member | [email protected] | - |
| Raj Gollamudi | Board Member | [email protected] | [email protected] |
| Neeraj Arora | Board Member | [email protected] | [email protected] |
Frequently Asked Questions about Helpshift
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When was Helpshift founded?
Helpshift was founded in 2011.
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How much revenue does Helpshift generate?
Helpshift generates $14.9M in revenue.
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Who is the CEO of Helpshift
The CEO of Helpshift is Eric Vermillion.
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How much funding does Helpshift have?
Helpshift raised $53.5M.
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How many employees does Helpshift have?
Helpshift has 162 employees.
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Where is Helpshift headquarters?
Helpshift is headquartered at 180 Montgomery St, San Francisco, California, United States
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