Helpshift logo
Founded 2011

Helpshift

2020 Revenue

$14.9M

YOY

Funding

$53.5M

Overview

About Helpshift

Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Virgin Media, Zynga, Viacom, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.

Monthly Revenue

$1.2M

Total Expenses

$1.2M

=
Net Income

-$1.0

Ebidta Margin

0.00%

+
YOY Growth

=
Rule of 40

0


Headquarters

San FranciscoCaliforniaUnited States

Helpshift Revenue vs Funding

$Funding$Revenue

Revenue

In 2020, Helpshift revenue run rate hit $14.9M in revenue.

$14.9M

Funding History

Helpshift has raised a total of $53.5M.

Why are so many SaaS founders taking money from Founderpath.com instead of VC's?
Funding DateRoundTotalValuation

Customers

Helpshift has 0 customers.

Lifetime Months

×
Monthly ARPU

=
Lifetime Dollars


Acquisition Cost

Average Annual Price

$0$0.0024681012

Churn

Helpshift has an annual churn rate of 0.00%

Churn vs Expansion

-100-500%50100
Gross Annual Dollar Churn

-0.00%

Annual Dollar Expansion

0.00%

Net Revenue Retention

0.00%

Team

Employees

Helpshift has 177 employees. They have 20 sales reps that carry a quota They have an engineering team of 58. and a marketing team of 10.

20182019202019.00%▲5.00%▲
DistributionQty

Total Team Size

177

Engineers

58 (33%)

Sales

20 (11%)

Marketing

10 (6%)

CEO/Founder

Abinash Tripathy


CEO Q&A

What's your age?

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Favorite online tool?

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Favorite book?

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Favorite CEO?

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Advice for 20 year old self

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Frequently Asked Questions about Helpshift

When was Helpshift founded?

Helpshift was founded in 2011.


Who is the CEO of Helpshift?

The CEO of Helpshift is Abinash Tripathy


How many employees does Helpshift have?

Helpshift has 177 employees.

How much revenue does Helpshift generate?

Helpshift generates $14.9M in revenue.


How much funding does Helpshift have?

Helpshift has raised $53.5M.


Where is Helpshift headquarters?

Helpshift is headquartered at San FranciscoCaliforniaUnited States

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