Helpshift bridges the disconnect between conventional customer service channels‚Äîlike email and phone support‚Äîand a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift‚Äôs AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Virgin Media, Zynga, Viacom, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.
In 2020, Helpshift revenue run rate hit $14.9M in revenue.
Helpshift has 0 customers.
Helpshift has an annual churn rate of 0.00%
Churn vs Expansion
Helpshift has 177 employees. They have 20 sales reps that carry a quota They have an engineering team of 58. and a marketing team of 10.
Total Team Size
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Helpshift was founded in 2011.
The CEO of Helpshift is Abinash Tripathy
Helpshift has 177 employees.
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