Valuation
$100M
2020 Revenue
$14.9M
Customers
1.3M
Funding
$53.5M
Avg ACV
$11
Team
162
Founded
2011
How Helpshift CEO Eric Vermillion grew to $14.9M revenue and 1.3M customers in 2020.
Helpshift is a San Francisco-based company that provides customer service software for businesses. Their platform uses artificial intelligence and machine learning technologies to provide personalized support to customers across multiple channels, including chat, messaging, and email. The platform allows businesses to automate many aspects of their customer service operations, such as ticket management, self-service support, and in-app messaging. Helpshift's software also provides analytics and reporting tools to help businesses gain insights into their customer support operations and improve their customer satisfaction rates. The company serves a variety of industries, including e-commerce, mobile gaming, and financial services, among others. Helpshift's goal is to help businesses provide better customer support experiences and improve their overall customer retention rates.
Last updated
Helpshift Revenue
In 2020, Helpshift's revenue reached $14.9M. Since its launch in 2011, Helpshift has shown consistent revenue growth.
| Year | Milestone | Quote |
|---|---|---|
| 2020 | Helpshift Hit $14.9m revenue in August 2020 | |
| 2011 | Launched with $0 revenue |
Helpshift Valuation, Funding Rounds
Helpshift reached a $100M valuation in 2016, set during its Series B round.
Helpshift has raised $53.5M in total funding across 5 rounds, most recently a $15M Series C round in 2019.
| Year | Round | Amount | Valuation | % Sold | Quote |
|---|---|---|---|---|---|
| 2019 | Series C | $15M | - | - | |
| 2016 | Series B | $2M | - | - | |
| 2016 | Series B | $23M | $100M | 23% | |
| 2014 | Series A | $10M | - | - | |
| 2012 | Seed Round | $3.5M | - | - |
Founder / CEO
Q&A
| Question | Answer |
|---|---|
| What's your age? | - |
| Favorite online tool? | - |
| Favorite book? | - |
| Favorite CEO? | - |
| Advice for 20 year old self | - |
Customers
Helpshift serves 1.3M customers.
Helpshift Employees & Team Size
Helpshift employs approximately 162 people as of 2026, down from 166 in 2020, including 20 sales reps that carry a quota. It serves 1.3M customers that rely on its solutions.
| Year | Milestone |
|---|---|
| 2023 | Reached 162 employees (July 2023) |
| 2020 | Reached 166 employees (August 2020) |
Frequently Asked Questions about Helpshift
What is Helpshift's revenue?
Helpshift generates $14.9M in revenue.
Who is the CEO of Helpshift?
The CEO of Helpshift is Eric Vermillion.
How much funding does Helpshift have?
Helpshift raised $53.5M.
How many employees does Helpshift have?
Helpshift has 162 employees.
Where is Helpshift headquarters?
Helpshift is headquartered in San Francisco, California, United States.
Compare Helpshift to the industry
Helpshift operates across multiple industries. Browse revenue, funding, and growth data for Helpshift in each sector below.
Data and Sources
All figures on this page are taken directly from interviews or are estimates from public sources and proprietary models. Not financial advice. Read full disclaimer.
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