As of May 2026, there are 1,665 SaaS companies in Conversational Intelligence Software. They have combined revenues of $13.6B and employ 86.9K people. They have raised $9.8B and serve 111.3M customers combined.
Conversational Intelligence Software refers to AI-driven platforms designed to extract insights from verbal interactions between businesses and their customers. The software captures and analyzes communications from various channels such as voice calls, live chats, emails, and video meetings, aiming to enhance customer engagement and optimize communication strategies. Typical features include real-time transcription, sentiment analysis, keyword detection, and performance metrics. These capabilities assist organizations in understanding customer behavior, coaching staff, and improving overall sales effectiveness. Common users of conversational intelligence software include sales teams, customer service departments, and marketing professionals who seek to leverage data-driven insights in their operations.
Sorting: Highest -> Lowest
Showing 10 of 586 companies ranked by annual revenue.
Marietta, Ohio, United States
Spoken is an app designed for teens and adults unable to use their voice due to nonverbal autism, aphasia, and other communication challenges. It uses AI to make intelligent predictions about what the user wants to say based on their past speech.
Milan, Lombardia, Italy
Developer of an artificial intelligence software designed to automate and optimize conversations between companies and consumers. The company's software offers an userbot which uses deep learning and artificial intelligence to analyze messages and it is able to recognize the type of problem, understand the mood of the users and automatically assign a priority, enabling customer services industries to automate replies and resolve customer issues.
Dübendorf, Zürich, Switzerland
Wir implementieren die KI-Revolution in Ihrem Unternehmen. Verbessern Sie Ihre Prozesse mit unserer Plattform zur Automatisierung, die transparente Ergebnisse liefert und nachweislich funktioniert. aiaibot ist die Superpower für Ihren Service.
Hong Kong, Hong Kong
Latticespace is a unified workplace and tailored chatbot maker for robotic process automation, boosting operation efficiency in enterprise.
Phoenix, Arizona, United States
Provides automated AI chatbots that generate leads, increase sales and improve support, while requiring zero technical knowledge
Madison, Wisconsin, United States
Developer of an enterprise search chat bot designed to synthesize data from multiple sources on demand. The company's platform simplifies the enterprise search process by removing the need for coding skills, enabling business professionals to access multiple data sources via a customizable chatbot.
San Francisco, California, United States
Developer of a communication assistant created to facilitate engineering team management. The company's assistant utilizes artificial intelligence to provide real-time visibility into team's engagement for taking quick action and also chats with employees where they work to understand how they feel and why, enabling team leaders to get real-time analytics and insights into their team members for better productivity.
- Must capture and analyze voice, chat, or other communication data. - Should provide real-time transcription and insights. - Must include sentiment and emotion analysis functionalities. - Should enable keyword and topic detection from conversations. - Not just for recording; must also offer analytics and actionable insights.
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