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Top 486 Conversational Support Software SaaS Companies in May 2026

As of May 2026, there are 486 SaaS companies in Conversational Support Software. They have combined revenues of $4.3B and employ 28.3K people. They have raised $3.9B and serve 36.5M customers combined.

Conversational Support Software refers to platforms that facilitate real-time, engaging communication between businesses and customers. These systems aim to enhance customer experience by streamlining interactions through channels such as live chat, messaging apps, and social media. With an increasing emphasis on personalized and immediate support, this software serves as a crucial tool for companies seeking to maintain a competitive edge in customer service. Typical use cases for conversational support software include customer inquiries, appointment scheduling, and proactive engagement through automated messaging. Common features often include automated customer lookup, skills-based routing, and self-service options, all designed to provide seamless support. Buyer personas predominantly include customer service managers, operations teams, and IT personnel, all focused on improving customer satisfaction and operational efficiency.

Companies
486
Revenue
$4.3B
Funding
$3.9B
Employees
28.3K

Filters

Sorting: Highest -> Lowest

Filters

Top Conversational Support Software Companies

Showing 10 of 183 companies ranked by annual revenue.

1
Userbot

Milan, Lombardia, Italy

Developer of an artificial intelligence software designed to automate and optimize conversations between companies and consumers. The company's software offers an userbot which uses deep learning and artificial intelligence to analyze messages and it is able to recognize the type of problem, understand the mood of the users and automatically assign a priority, enabling customer services industries to automate replies and resolve customer issues.

Revenue
$5M
Customers
-
Year founded
2017
Funding
$3M
Team size
19
Growth
387.95%
2
aiaibot

Dübendorf, Zürich, Switzerland

Wir implementieren die KI-Revolution in Ihrem Unternehmen. Verbessern Sie Ihre Prozesse mit unserer Plattform zur Automatisierung, die transparente Ergebnisse liefert und nachweislich funktioniert. aiaibot ist die Superpower für Ihren Service.

Revenue
$5M
Customers
-
Year founded
2019
Funding
-
Team size
14
Growth
-
3
SightCall

San Francisco, California, United States

Developer of real-time video conferencing technology designed to provide insights on customer experience. The company's video conferencing technology has developed a cloud based programming interface WebRTC for live visual communications and adheres to both business applications as well as APIs and SDKs, enabling enterprises to configure their preferred customer visual support experience.

Revenue
$5M
Customers
200
Year founded
2007
Funding
$54.4M
Team size
98
Growth
76.79%
4
Union54

Lusaka, Zambia

Developers of ChitChat, an integrated messaging and payments wallet…

Revenue
$5M
Customers
-
Year founded
2021
Funding
-
Team size
12
Growth
-
5
KonceptWise Digital Media Pvt Ltd.

Ahmedabad, Gujarat, India

Grow your Brand & Scale your Business with WhatsApp Business Marketing & API Platform. >Use Single Number for Teams >Flaunt your Brand with a WhatsApp Green tick >Automate notifications and alerts via API integration >Build your own Chatbots

Revenue
$5M
Customers
-
Year founded
-
Funding
-
Team size
11
Growth
-
6
Latticespace

Hong Kong, Hong Kong

Latticespace is a unified workplace and tailored chatbot maker for robotic process automation, boosting operation efficiency in enterprise.

Revenue
$5M
Customers
1K
Year founded
2016
Funding
-
Team size
1
Growth
-
7
Simplr

Nashville, Tennessee, United States

Simplr enables enterprise-class companies to transform their CX from a cost center to a revenue driver. Simplr's digital concierge approach improves customer service cost-effectively and drives revenue opportunities along the customer interaction lifecycle. We provide customer service through cutting-edge automation and a global pool of AI-enabled agents across all customer service channels. Simplr is a wholly owned subsidiary of Asurion, the world’s leading tech care company, which serves over 300 million customers. Find more information about Simplr at https://www.simplr.ai/

Revenue
$5M
Customers
-
Year founded
2017
Funding
-
Team size
45
Growth
-
8
Simbo AI

Cambridge, Massachusetts, United States

AI Front Desk Copilot- For Hospitals and Medical Practices

Revenue
$5M
Customers
-
Year founded
2019
Funding
-
Team size
45
Growth
-
9
KODIF

Palo Alto, California, United States

Our action-first AI platform enables CX teams to build intelligent automation across any digital channel - reducing ticket volume, improving resolution speed and accuracy, and unlocking new revenue and retention opportunities through personalized customer journeys. Kodif's modular framework includes: - AI Agents that take real action - AI Analysts that learn and adapt - AI Managers that surface trends and optimize workflows

Revenue
$4.8M
Customers
-
Year founded
2021
Funding
-
Team size
44
Growth
-
10
YCloud

Singapore, Central Region, Singapore

Born in 2013 from the minds of seasoned technologists and entrepreneurs, YCloud isn't just a communication platform – it's a bridge. We envision a world where global teams, devices, and applications speak fluently to one another, fostering seamless collaboration and efficiency. Our platform breaks down communication silos with just a few lines of code. No clunky integrations, no hidden costs – just an elegant, swift, and scalable way to modernize your business conversations. It's no surprise leading startups and enterprises alike choose YCloud to enhance their customer experience. What sets us apart? Omni-channel fluency. We empower you to streamline conversations across the channels your customers crave, be it WhatsApp, SMS, Voice, Email, or beyond. This versatility ensures they can reach you effortlessly and resolve any issue on their preferred platform. At YCloud, we're obsessed with exceeding expectations. Our fully integrated platform eliminates delays, frustration, and exorbitant fees. We prioritize the needs of modern businesses – quality, scale, innovation, and agility. With YCloud, you can finally unlock the true potential of your communications: connecting seamlessly, exceeding expectations, and watching your business flourish.

Revenue
$4.8M
Customers
-
Year founded
2014
Funding
-
Team size
32
Growth
-

Inclusion Criteria

- Must enable real-time communication between businesses and customers - Should provide features for automated responses and customer self-service - Must support multiple messaging channels such as chat, social media, and messaging apps - Should facilitate tracking and analytics of customer interactions - Not just a marketing tool; must also include functionality for customer service operations - Should offer capabilities for personalized engagement and proactive messaging - must integrate with existing CRM or support systems