- Revenue
- $72.6M
- Customers
- 6K
- Year founded
- 2015
- Funding
- $42.4M
- Team size
- 476
Top 50 Conversational Support Software Companies With $10M–$100M Revenue (September 2026)
As of September 2026, Latka tracks 53 conversational support software companies with $10M–$100M in annual revenue. They have combined revenues of $1.3B and employ 10.1K people. They have raised $1.3B and serve 1.1M customers combined.
Every company below sells conversational support software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Conversational Support Software Companies do
Conversational Support Software refers to platforms that facilitate real-time, engaging communication between businesses and customers. These systems aim to enhance customer experience by streamlining interactions through channels such as live chat, messaging apps, and social media. With an increasing emphasis on personalized and immediate support, this software serves as a crucial tool for companies seeking to maintain a competitive edge in customer service. Typical use cases for conversational support software include customer inquiries, appointment scheduling, and proactive engagement through automated messaging. Common features often include automated customer lookup, skills-based routing, and self-service options, all designed to provide seamless support. Buyer personas predominantly include customer service managers, operations teams, and IT personnel, all focused on improving customer satisfaction and operational efficiency.
- Companies
- 53
- Revenue
- $1.3B
- Funding
- $1.3B
- Employees
- 10.1K
Filters
Sorting: Highest -> Lowest
Top Conversational Support Software Companies With $10M–$100M Revenue
Showing 10 of 53 companies ranked by annual revenue.
2
Ada
Toronto, Canada
Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Our industry-leading clients like Telus, Upwork and Shopify, trust us to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.
- Revenue
- $70.6M
- Customers
- 5K
- Year founded
- 2016
- Funding
- $192.2M
- Team size
- 558
3
Personetics Technologies
New York, New York, United States
Provider of a virtual assistant software designed to redefine customer engagement from self-service to personalized guidance. The company's software are chatbots that respond timely to customer questions through popular messaging platforms to each customer's need, based on their current and historical account information, enabling banking industries to cover the entire product and service relationship with the customer.
- Revenue
- $59.6M
- Year founded
- 2010
- Funding
- $93M
- Team size
- 372
4
ValueFirst
Gurugram, Haryana, India
Founded in 2003, ValueFirst connects businesses with their consumers over telecom and internet channels, at scale. ValueFirst assists brands across sectors to build conversational experiences by offering Apple Business Messaging, Chatbots, Email, Google Business Messaging, Instagram, RCS Business Messaging, SMS, Voice, and WhatsApp through communication platforms and smart APIs. ValueFirst is run by ~400 free-spirited individuals spread across India, Indonesia, the Kingdom of Saudi Arabia, and the United Arab Emirates.
- Revenue
- $58.2M
- Year founded
- 2003
- Team size
- 529
- Revenue
- $53.3M
- Customers
- 300
- Year founded
- 2005
- Funding
- $23.5M
- Team size
- 194
- Revenue
- $48M
- Customers
- 1.5K
- Year founded
- 2010
- Funding
- $102.2M
- Team size
- 246
- Revenue
- $46.6M
- Year founded
- 2017
- Funding
- $52M
- Team size
- 208
- Growth
- 42.64%
8
interface.ai
Covina, California, United States
interface.ai is a leading provider of agentic AI solutions, specializing in serving community banks and credit unions. Its AI platform delivers a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and operates autonomously.
- Revenue
- $40.7M
- Year founded
- 2019
- Team size
- 234
9
Kenect
Pleasant Grove, Utah, United States
Building simple texting tools that are elegant and easy to use, so businesses can text their customers, generate reviews and gather leads
- Revenue
- $37.3M
- Year founded
- 2017
- Team size
- 233
10
Kipsu
United States
Developer of an online guest engagement platform designed to build customer relationships. The company's online guest engagement platform allows hotel guests to interact quickly and easily with the hotel concierge using texting and digital messaging channels, enabling hospitality and hotel industries to communicate smoothly with their clients.
- Revenue
- $35M
- Customers
- 50K
- Year founded
- 2010
- Team size
- 117
Frequently asked questions about Conversational Support Software Companies With $10M–$100M Revenue
How many conversational support software companies with $10M–$100M in annual revenue are there?
Latka tracks 53 conversational support software companies with $10M–$100M in annual revenue. Together they generate $1.3B in annual revenue and employ 10.1K people.
Which conversational support software company with $10M–$100M in annual revenue is the largest?
Gorgias is the largest, with $72.6M in annual revenue, founded in 2015.
How much revenue does a typical conversational support software company with $10M–$100M in annual revenue make?
The average conversational support software company in this list makes $23.8M a year, across 53 companies with reported revenue. They serve 1.1M customers combined.
Who are the leading Conversational Support software vendors with $10M–$100M in annual revenue?
Ranked by annual revenue, the leaders are Gorgias, Ada, Personetics Technologies, ValueFirst and Inbenta.
How much funding have conversational support software companies with $10M–$100M in annual revenue raised?
The 53 conversational support software companies with $10M–$100M in annual revenue tracked here have raised $1.3B in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- Must enable real-time communication between businesses and customers - Should provide features for automated responses and customer self-service - Must support multiple messaging channels such as chat, social media, and messaging apps - Should facilitate tracking and analytics of customer interactions - Not just a marketing tool; must also include functionality for customer service operations - Should offer capabilities for personalized engagement and proactive messaging - must integrate with existing CRM or support systems