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Top 456 Customer Communications Management Software SaaS Companies in May 2026

As of May 2026, there are 456 SaaS companies in Customer Communications Management Software. They have combined revenues of $6.7B and employ 39.4K people. They have raised $3.8B and serve 72.6M customers combined.

Customer Communications Management (CCM) software is designed to facilitate and streamline customer interactions across various communication channels. It allows organizations to create, deliver, and manage personalized communications while ensuring compliance with regulatory standards. Typical use cases for CCM software include customer engagement, marketing communications, and automated responses to inquiries, helping businesses to maintain consistent and timely contact with their customers. The software often features centralized communication platforms that integrate data from multiple sources, enabling personalized customer experiences. Common functionalities include template management, automated workflows, analytics for tracking engagement metrics, and omnichannel delivery options. Buyers of CCM software typically include marketing teams, customer service departments, and IT professionals who seek to enhance customer interactions and improve operational efficiency.

Companies
456
Revenue
$6.7B
Funding
$3.8B
Employees
39.4K

Filters

Sorting: Highest -> Lowest

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Top Customer Communications Management Software Companies

Showing 10 of 59 companies ranked by annual revenue.

1
ResponseIQ

London, Greater London, United Kingdom

ResponseiQ is the intelligent callback platform that helps your business increase inbound calls and conversions. 97% of consumers will give more business to companies that respond quickly to them. Our Callback Widget uses intelligent callback technology to seamlessly connect sales teams to website visitors in a number of seconds. Instant Lead Response is an incredibly powerful sales enablement tool which turns any enquiry forms with a telephone number field into an instant callback, freeing up valuable time for sales teams and ensuring a higher likelihood of converting an interested visitor into a paying customer. To learn more, or to start your free 7-day trial, visit our website.

Revenue
$10M
Customers
-
Year founded
2016
Funding
-
Team size
26
Growth
-
2
Hoiio

Singapore, Singapore

Six years ago, Hoiio was founded with a mission to simplify the way we communicate. Today, we create cloud communications technology that is agile and alive to the changing needs of businesses. By simplifying complex systems into elegant applications hosted on the cloud; we want to change the way business owners and professionals set up their business communication system. Built and designed for businesses, users get to enjoy maximum flexibility and control in the shortest amount of setup time. Hoiio also provides APIs for developers who wish to build apps with telephony capabilities.

Revenue
$10M
Customers
5K
Year founded
2007
Funding
-
Team size
60
Growth
59.86%
3
inMediata

San Juan,, Jalisco, Mexico

Provider of a software designed to solve problems and respond to the needs of customers. The company's software develops web-based services that increase efficiency and helps to reduce costs through real-time adjudication of claims, electronic funds transfers, on-line reconciliation and data mining and informatics, enabling individuals to have ease in their hospital and physician billing services and payment reconciliations.

Revenue
$10M
Customers
-
Year founded
2002
Funding
$12.8M
Team size
136
Growth
26.5%
4
bemyfriends

Seoul, South Korea

A SaaS solution for you to own and build a direct relationship with fans and customers and create sustainable values at any scale

Revenue
$9.9M
Customers
-
Year founded
2021
Funding
$25.8M
Team size
75
Growth
75.39%
5
Encircle

Kitchener, Ontario, Canada

By making it easy to collect, manage, and use field data, Encircle speeds up restoration jobs, gives visibility into a job's progress, and simplifies the creation and sharing of detailed reports. These reports meet and exceed the insurance industry's strict documentation requirements, improving customer satisfaction. Discover how Encircle makes managing claims easy at getencircle.com.

Revenue
$9.9M
Customers
-
Year founded
2012
Funding
-
Team size
90
Growth
-
6
Dealership Performance CRM

Wilsonville, Oregon, United States

Firm offering a highly integrated CRM that brings process, procedure and accountability to dealerships worldwide

Revenue
$9.9M
Customers
-
Year founded
2014
Funding
-
Team size
68
Growth
-
7
Access4

Richmond, Victoria, Australia

Access4 is a technology company that delivers unified communication solutions through a trusted partner network. As a channel only provider, our partners experience seamless provisioning, automated invoicing and a flexible product suite, all backed by carrier grade services and industry leading integrations. We believe Managed Services Providers are best positioned to sell enterprise cloud voice and collaboration tools to businesses in ANZ. That's why we've developed an unrivaled partner program to accelerate every department in your business. From service delivery and management to business tools, sales enablement and learning pathways, we invest to make sure you're successful. With a strong commercial focus and automated management platform, we deliver fast and simple access into the market to over 100 partners across Australia and New Zealand.

Revenue
$9.8M
Customers
-
Year founded
2015
Funding
-
Team size
89
Growth
-
8
Toku Pte. Ltd

Singapore, Central Region, Singapore

Developer of advanced communication platform designed to integrate with management tools. The company's platform provides a wide range of services from a core telco offering to next-generation communication features such as origination, routing and termination services for voice and SMS traffic, enabling clients to increase mobile productivity and customer engagement with readily available enterprise solutions as well as manages virtual numbers to access direct provisioning for both voice and text.

Revenue
$9.7M
Customers
-
Year founded
2018
Funding
$150K
Team size
133
Growth
100.18%
9
Nagish

New York, New York, United States

Nagish makes communication more accessible using artificial intelligence (AI) to convert text-to-speech and speech-to-text in real time, designed for people who are deaf or hard of hearing.

Revenue
$9.6M
Customers
-
Year founded
2021
Funding
-
Team size
33
Growth
-
10
WATI - WhatsApp Team Inbox

Hong Kong, Hong Kong

Wati.io is a French technology company that provides a messaging platform for businesses to engage with their customers through popular messaging apps such as WhatsApp, Facebook Messenger, and Telegram. Wati.io's platform enables businesses to manage and automate their messaging communication, including customer support, marketing campaigns, and transactional messages.

Revenue
$9.6M
Customers
-
Year founded
2020
Funding
$8.3M
Team size
156
Growth
154.1%

Inclusion Criteria

- Must provide tools for creating and managing personalized customer communications - Must support multiple channels including email, SMS, and print - Should offer automation features for streamlined communication workflows - Must include reporting and analytics capabilities to measure engagement - Not just focused on transactional communications; must also support marketing and customer engagement strategies - Should enable compliance with regulatory and governance standards in communications - Must integrate with existing CRM and customer data platforms

Customer Communications Management Software SaaS Companies | GetLatka