1
ULTATEL
Herndon, Virginia, United States
A leading cloud communication solutions provider enabling businesses to have all communication services on one affordable system
- Revenue
- $94M
- Year founded
- 2016
- Team size
- 287
Top 50 Customer Communications Management Software Companies With $10M–$100M Revenue (August 2026)
As of August 2026, Latka tracks 81 customer communications management software companies with $10M–$100M in annual revenue. They have combined revenues of $2.2B and employ 14K people. They have raised $1.8B and serve 61.2M customers combined.
Every company below sells customer communications management software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Customer Communications Management Software Companies do
Customer Communications Management (CCM) software is designed to facilitate and streamline customer interactions across various communication channels. It allows organizations to create, deliver, and manage personalized communications while ensuring compliance with regulatory standards. Typical use cases for CCM software include customer engagement, marketing communications, and automated responses to inquiries, helping businesses to maintain consistent and timely contact with their customers. The software often features centralized communication platforms that integrate data from multiple sources, enabling personalized customer experiences. Common functionalities include template management, automated workflows, analytics for tracking engagement metrics, and omnichannel delivery options. Buyers of CCM software typically include marketing teams, customer service departments, and IT professionals who seek to enhance customer interactions and improve operational efficiency.
- Companies
- 81
- Revenue
- $2.2B
- Funding
- $1.8B
- Employees
- 14K
Filters
Sorting: Highest -> Lowest
Top Customer Communications Management Software Companies With $10M–$100M Revenue
Showing 10 of 81 companies ranked by annual revenue.
2
Upland Software
Austin, Texas, United States
Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.
- Revenue
- $93.3M
- Customers
- 450K
- Year founded
- 2010
- Funding
- $31.4M
- Team size
- 848
3
Exotel
Bangalore, Karnataka, India
Exotel is an Indian cloud telephony company that offers communication solutions for businesses. Their platform provides a range of services such as virtual phone numbers, IVR systems, call recording, SMS and voice broadcasting, and analytics. With Exotel, businesses can easily manage their communication channels, automate their customer interactions, and streamline their operations. The company serves a diverse set of industries, including e-commerce, logistics, healthcare, and education, among others. Exotel's goal is to help businesses provide a better customer experience and improve their overall efficiency through smarter communication tools.
- Revenue
- $86.6M
- Year founded
- 2011
- Funding
- $87.2M
- Team size
- 609
- Revenue
- $82.1M
- Customers
- 20K
- Year founded
- 2000
- Team size
- 341
5
Smartek21
Kirkland, WA, United States
SmarTek21 stands at the forefront of innovation, leveraging Generative AI to power advanced data ecosystems and industry-leading conversational interfaces that transform customer interactions. Established in 2006, we seamlessly blend human acumen with cutting-edge artificial intelligence to tackle the most complex challenges in digital integration and data governance.
- Revenue
- $75.7M
- Year founded
- 2006
- Team size
- 340
6
ChapsVision
Suresnes, Ile-de-France, France
Created in 2019, ChapsVision enables sectors with a strong Data footprint such as Retail, Finance, Public Services, to succeed in their digital transformation thanks to a highly complementary portfolio of fully integrated business solutions around a Unified Customer and Product repository and a modern platform for analysis and investigation. ChapsVision now brings together the activities of Coheris, the historical leader in customer service, Octipas the unified commerce platform, NP6 the specialist in Customer Data Platform and Marketing Automation and Bertin IT, the specialist in Market and Speech Intelligence software solutions and digital investigation. Through very significant R&D investments supplemented by a sustained strategy of acquisitions and international development, ChapsVision wishes to quickly form a coherent, important group, capable of becoming the privileged strategic partner of its Customers, by relying on its 15 years of expertise.
- Revenue
- $70.5M
- Year founded
- 2019
- Funding
- $175M
- Team size
- 641
7
Vodia-Networks
Burlington, Massachusetts, United States
Do you want to take your business' communications system to the next level? Discover how Vodia's VoIP products and services can help save you time, money, and headaches. Learn about the Vodia IO, IOP, Hosted Cloud-Based or CPE options.
- Revenue
- $65.8M
- Customers
- 500K
- Year founded
- 2012
- Team size
- 61
- Growth
- 35.61%
- Revenue
- $65.7M
- Year founded
- 2016
- Funding
- $8.8M
- Team size
- 23
- Revenue
- $59.7M
- Year founded
- 2005
- Funding
- $12.2M
- Team size
- 118
10
Maxwell Financial Labs
Denver, Colorado, United States
Maxwell empowers mortgage lenders to be more successful by intelligently automating their workflow with homebuyers and real estate agents.
- Revenue
- $55.2M
- Year founded
- 2015
- Funding
- $79.5M
- Team size
- 450
Frequently asked questions about Customer Communications Management Software Companies With $10M–$100M Revenue
How many customer communications management software companies with $10M–$100M in annual revenue are there?
Latka tracks 81 customer communications management software companies with $10M–$100M in annual revenue. Together they generate $2.2B in annual revenue and employ 14K people.
Which customer communications management software company with $10M–$100M in annual revenue is the largest?
ULTATEL is the largest, with $94M in annual revenue, founded in 2016.
How much revenue does a typical customer communications management software company with $10M–$100M in annual revenue make?
The average customer communications management software company in this list makes $27.3M a year, across 81 companies with reported revenue. They serve 61.2M customers combined.
Who are the leading Customer Communications Management software vendors with $10M–$100M in annual revenue?
Ranked by annual revenue, the leaders are ULTATEL, Upland Software, Exotel, Solutionreach Inc. and Smartek21.
How much funding have customer communications management software companies with $10M–$100M in annual revenue raised?
The 81 customer communications management software companies with $10M–$100M in annual revenue tracked here have raised $1.8B in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- Must provide tools for creating and managing personalized customer communications - Must support multiple channels including email, SMS, and print - Should offer automation features for streamlined communication workflows - Must include reporting and analytics capabilities to measure engagement - Not just focused on transactional communications; must also support marketing and customer engagement strategies - Should enable compliance with regulatory and governance standards in communications - Must integrate with existing CRM and customer data platforms