- Revenue
- $750M
- Customers
- 5K
- Year founded
- 2006
- Funding
- $146M
- Team size
- 423
Top 16 Customer Communications Management Software Companies $100M+ Revenue (October 2026)
As of October 2026, Latka tracks 16 customer communications management software companies with $100M+ in annual revenue. They have combined revenues of $3.8B and employ 18.3K people. They have raised $1.7B and serve 1.2M customers combined.
Every company below sells customer communications management software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Customer Communications Management Software Companies do
Customer Communications Management (CCM) software is designed to facilitate and streamline customer interactions across various communication channels. It allows organizations to create, deliver, and manage personalized communications while ensuring compliance with regulatory standards. Typical use cases for CCM software include customer engagement, marketing communications, and automated responses to inquiries, helping businesses to maintain consistent and timely contact with their customers. The software often features centralized communication platforms that integrate data from multiple sources, enabling personalized customer experiences. Common functionalities include template management, automated workflows, analytics for tracking engagement metrics, and omnichannel delivery options. Buyers of CCM software typically include marketing teams, customer service departments, and IT professionals who seek to enhance customer interactions and improve operational efficiency.
- Companies
- 16
- Revenue
- $3.8B
- Funding
- $1.7B
- Employees
- 18.3K
Filters
Sorting: Highest -> Lowest
Top Customer Communications Management Software Companies $100M+ Revenue
Showing 10 of 16 companies ranked by annual revenue.
- Revenue
- $360.5M
- Customers
- 100K
- Year founded
- 2004
- Funding
- $144.1M
- Team size
- 1.1K
3
Backbase
Amsterdam, Netherlands
a banking software designed to empower financial institutions to accelerate their digital transformation
- Revenue
- $345.5M
- Customers
- 150
- Year founded
- 2003
- Funding
- $128M
- Team size
- 2.1K
4
Dialpad
San Ramon, California, United States
a cloud-based communication platform that includes voice, video and contact center solutions
- Revenue
- $300M
- Customers
- 70K
- Year founded
- 2011
- Funding
- $400M
- Team size
- 1.4K
5
Upland Software
Austin, Texas, United States
Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.
- Revenue
- $274.8M
- Customers
- 450K
- Year founded
- 2010
- Funding
- $31.4M
- Team size
- 848
6
Thryv
Dallas, Texas, United States
Thryv Holdings, Inc. (NASDAQ:THRY), provider of Thryv software, supports more than 50,000 local businesses across the U.S., Canada and Australia. Thryv's do-it-all small business software helps small businesses reach more customers, stay organized and get paid faster.
- Revenue
- $260M
- Team size
- 5.2K
7
Aircall
Paris, France
Aircall.io is a cloud-based phone system and call center software that enables companies to create and manage their phone support in the cloud. Founded in 2014 and headquartered in New York, Aircall.io provides a scalable, reliable, and easy-to-use platform that allows businesses to streamline their phone support operations and improve customer experience. With integrations to popular CRMs and business tools, Aircall.io enables teams to have all the context they need to personalize interactions with customers and resolve issues quickly.
- Revenue
- $204M
- Customers
- 23K
- Year founded
- 2014
- Funding
- $225.6M
- Team size
- 800
8
Nextiva
Scottsdale, Arizona, United States
a cloud-based communication and collaboration software company
- Revenue
- $200M
- Customers
- 10K
- Year founded
- 2008
- Funding
- $200M
- Team size
- 1.7K
9
Hypertype AB
Stockholm, Sweden
Hypertype's AI detects the most relevant information from you or your company's emails, document and Notion and then auto-generates custom replies to each incoming email with just the click of a button.
- Revenue
- $188M
- Team size
- 10
10
Applied Innovation
Grand Rapids, Michigan, United States
Building on more than three decades of experience, Applied Innovation is here to help your organization grow. Our passion for service shines in our technology, imaging, and automation solutions. Our locations in Michigan, Indiana, Ohio, and Florida are home to over 500+ team members, our world-class technology partnerships, and unique Customer Loyalty Center. With our ever-ready team of experts and proven, best-in-class technologies, Applied Innovation is your partner in the office, in the cloud, or wherever your business gets done.
- Revenue
- $175M
- Year founded
- 1987
- Team size
- 487
Frequently asked questions about Customer Communications Management Software Companies $100M+ Revenue
How many customer communications management software companies with $100M+ in annual revenue are there?
Latka tracks 16 customer communications management software companies with $100M+ in annual revenue. Together they generate $3.8B in annual revenue and employ 18.3K people.
Which customer communications management software company with $100M+ in annual revenue is the largest?
unifonic is the largest, with $750M in annual revenue, founded in 2006.
How much revenue does a typical customer communications management software company with $100M+ in annual revenue make?
The average customer communications management software company in this list makes $237.3M a year, across 16 companies with reported revenue. They serve 1.2M customers combined.
Who are the leading Customer Communications Management software vendors with $100M+ in annual revenue?
Ranked by annual revenue, the leaders are unifonic, GupShup, Backbase, Dialpad and Upland Software.
How much funding have customer communications management software companies with $100M+ in annual revenue raised?
The 16 customer communications management software companies with $100M+ in annual revenue tracked here have raised $1.7B in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- Must provide tools for creating and managing personalized customer communications - Must support multiple channels including email, SMS, and print - Should offer automation features for streamlined communication workflows - Must include reporting and analytics capabilities to measure engagement - Not just focused on transactional communications; must also support marketing and customer engagement strategies - Should enable compliance with regulatory and governance standards in communications - Must integrate with existing CRM and customer data platforms