- Revenue
- $750M
- Customers
- 5K
- Year founded
- 2006
- Funding
- $271M
- Team size
- 423
- Growth
- -
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As of July 2026, there are 456 SaaS companies in Customer Communications Management Software. They have combined revenues of $6.5B and employ 39.5K people. They have raised $4.1B and serve 72.6M customers combined.
Customer Communications Management (CCM) software is designed to facilitate and streamline customer interactions across various communication channels. It allows organizations to create, deliver, and manage personalized communications while ensuring compliance with regulatory standards. Typical use cases for CCM software include customer engagement, marketing communications, and automated responses to inquiries, helping businesses to maintain consistent and timely contact with their customers. The software often features centralized communication platforms that integrate data from multiple sources, enabling personalized customer experiences. Common functionalities include template management, automated workflows, analytics for tracking engagement metrics, and omnichannel delivery options. Buyers of CCM software typically include marketing teams, customer service departments, and IT professionals who seek to enhance customer interactions and improve operational efficiency.
Sorting: Highest -> Lowest
Showing 10 of 456 companies ranked by annual revenue.
- Must provide tools for creating and managing personalized customer communications - Must support multiple channels including email, SMS, and print - Should offer automation features for streamlined communication workflows - Must include reporting and analytics capabilities to measure engagement - Not just focused on transactional communications; must also support marketing and customer engagement strategies - Should enable compliance with regulatory and governance standards in communications - Must integrate with existing CRM and customer data platforms
Dallas, Texas, United States
Thryv Holdings, Inc. (NASDAQ:THRY), provider of Thryv software, supports more than 50,000 local businesses across the U.S., Canada and Australia. Thryv's do-it-all small business software helps small businesses reach more customers, stay organized and get paid faster.
San Ramon, California, United States
a cloud-based communication platform that includes voice, video and contact center solutions
Amsterdam, Netherlands
a banking software designed to empower financial institutions to accelerate their digital transformation
Scottsdale, Arizona, United States
a cloud-based communication and collaboration software company
Stockholm, Sweden
Hypertype's AI detects the most relevant information from you or your company's emails, document and Notion and then auto-generates custom replies to each incoming email with just the click of a button.
Paris, France
Aircall.io is a cloud-based phone system and call center software that enables companies to create and manage their phone support in the cloud. Founded in 2014 and headquartered in New York, Aircall.io provides a scalable, reliable, and easy-to-use platform that allows businesses to streamline their phone support operations and improve customer experience. With integrations to popular CRMs and business tools, Aircall.io enables teams to have all the context they need to personalize interactions with customers and resolve issues quickly.
Grand Rapids, Michigan, United States
Building on more than three decades of experience, Applied Innovation is here to help your organization grow. Our passion for service shines in our technology, imaging, and automation solutions. Our locations in Michigan, Indiana, Ohio, and Florida are home to over 500+ team members, our world-class technology partnerships, and unique Customer Loyalty Center. With our ever-ready team of experts and proven, best-in-class technologies, Applied Innovation is your partner in the office, in the cloud, or wherever your business gets done.
