As of May 2026, there are 287 SaaS companies in Experience Management Software. They have combined revenues of $2.7B and employ 15.9K people. They have raised $1.4B and serve 529.7M customers combined.
Experience Management Software is designed to systematically understand and improve the numerous interactions customers have with a brand, product, or service. By leveraging data from various channels, these solutions help organizations measure sentiment, satisfaction, and engagement across touchpoints, enabling businesses to deliver enhanced experiences. Typical features include feedback collection tools, analytics dashboards, and customer journey mapping capabilities, which streamline the process of transforming insights into actionable strategies. This category of software appeals primarily to roles focused on customer experience, marketing, and operations, often including customer experience managers, product managers, and marketing teams. Experience Management Software empowers these professionals to monitor and optimize the holistic customer experience, ensuring that every interaction contributes positively to brand perception and loyalty. The workflows typically involve gathering data from surveys, social media, and direct customer feedback, allowing organizations to respond proactively to insights gained.
Sorting: Highest -> Lowest
Showing 10 of 103 companies ranked by annual revenue.
Amsterdam, , Netherlands
With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey.
Kochi, Kerala, India
We believe transforming auto retail starts with creating better experiences. At Oorjit, we’re dedicated to creating seamless, intuitive, and personalized experiences that empower customers to make informed decisions and engage with businesses effortlessly. Through the Oorjit Experience Suite, we are redefining how dealerships and manufacturers engage and interact with their customers both offline and online. Let’s shape the future of auto retail together, one meaningful experience at a time.
Miami, Florida, United States
Follow our page to get deep insights into customer engagement, behavior, loyalty, and of course – perks programs. A Paylode perks program increases conversion, retention, engagement, satisfaction, and ultimately, long-term customer happiness. Plus, unlock a brand-new revenue stream for your business. Bring immense value and delight to your customers at the moment they need it most. Paylode is the customer perks platform for growing companies. Easily build, launch, and promote a perks program in a fraction of the time and cost it takes to do it yourself. Paylode is like having an entire partnership team in your corner. We vet hundreds of offers and provide the no-code tools to save you hundreds of hours and thousands in partnership management overhead.
Melbourne, Victoria, Australia
At Eclipse AI, we’re changing how businesses listen to their customers. By unifying the voice of customer data from surveys, calls, and reviews into one powerful platform, we turn fragmented feedback into actionable insights. Our mission? To empower companies to deliver exceptional customer experiences by uncovering what matters most to their customers—quickly and effectively. 🔍 What We Do - Consolidate feedback from multiple channels into a single source of truth. - Leverage AI to analyze and extract insights that drive better decisions. ✨ Why Choose Eclipse AI? We understand that managing siloed data can feel overwhelming. That’s why we make it simple, intuitive, and impactful. By connecting the dots, we help you identify trends, tackle pain points, and unlock opportunities to wow your customers at every step of their journey. 🌟 Who We Serve We work with businesses that have large volumes of customer data across various channels but lack the tools to unify and analyze it quickly. Let’s create experiences your customers will never forget. Reach out to [email protected] to learn how we can help you elevate your customer experience.
United Kingdom
We help the public sector improve citizen experience, increase efficiency, and reduce costs with an industry-leading booking automation platform.
New Haven, Connecticut, United States
Developer of an online digital platform designed to capture patient perspectives. The company's SaaS based platform focuses on what matters to patients as people giving patients the chance to contribute ideas on how health organizations can improve, enabling organizations to use this data, as well as the personal information shared by patients to guide health care systems toward delivering a better patient experience, better population health management and better care.
London, England, United Kingdom
Developer of a real estate software intended to offer perks for renters and insights for agents. The company's software provides access to exclusive money-saving offers and in exchange provide valuable feedback that helps improve service levels, increase retention and give providers a competitive edge, enabling users to choose their rentals smartly.
China
Provide innovative services to the hotel for guest experience and employee performance solutions
United States
LaunchNotes delivers exceptional customer experiences by keeping your teams and your users ahead of upcoming product changes.
Vancouver, British Columbia, Canada
Developer of a customer experience management platform designed to provide better insights according to the needs of customers and employees. The company's customer experience management platform creates marketing campaigns, builds customer lists and sends real-time responses to customer feedback that include special offers, enabling hospitality and retail business owners to build loyalty, improve retention and grow sales with the help of this platform.
- The software must enable the collection and analysis of customer feedback and sentiment. - It should provide tools for mapping and optimizing customer journeys across multiple channels. - The solution must facilitate real-time analytics and reporting for informed decision-making. - It must support user-friendly interfaces for non-technical users to engage with the insights. - Not just a data collection tool; it must also offer actionable insights and recommendations based on analytics. - The software should integrate with other CRM and marketing systems to provide a comprehensive view of customer interactions.
Each Tuesday, we reverse-engineer a real SaaS company's revenue, profit, CAC, funnels, and its top growth tactic.
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