Top 287 Experience Management Software SaaS Companies in May 2026

Los Angeles, California, United States

market research software company

Dresden, Saxony, Germany

Everybody likes great service. We help to provide it. Headquartered in Dresden, Germany, Spectos operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 20 years, we have been helping service-oriented companies continuously improve their performance and customer experience through our innovative service quality management solutions. Our mission is to make data and information accessible to all organizations, bridge the gap between analysis and action, and drive growth and improvement every day. With the Spectos Service Quality Cloud, we support our customers worldwide with tailored solutions for customer service, quality management, employee management, and operations. Our teams of experts equip companies with targeted, high-quality data in real-time, readily accessible through intuitive online cockpits and apps. This data-driven approach allows for daily improvements in service processes, facilitated by our lean, flexible, and agile collaboration. Leveraging state-of-the-art technologies, we seamlessly integrate the voice of the customer with operational data from ERP and CRM systems, along with real-time tracking, RFID systems, and WiFi tracking. At the core of our offering is the Spectos Real-Time Performance Management™ platform, which continuously combines, analyzes, and visualizes data from various sources. The customized cockpits and dashboards present easy-to-understand graphics and reports, empowering immediate action to enhance service quality. Integrated ticketing and alerting functions ensure proactive and lasting improvements. Our TÜV-certified solutions have found success across various industries, including postal & logistics, healthcare, mobility, smart city, and public administration. Partner with Spectos today to revolutionize your service quality and embark on a journey of continuous improvement and excellence.

London, England, United Kingdom

Provider of a point-of-payment rating fintech platform intended to offer businesses a real-time, validated view of customer satisfaction and overall company performance. The company's platform provides consumers with a simple and anonymous way to provide feedback on their shopping or dining experience by rating with a single key-press of 0-9 on payment terminal keypads in retailers across the world, enabling businesses to improve key metrics such as service, value and product selection as well as receive insight needed to make changes and improvements.

Amsterdam, North Holland, Netherlands

Wonderflow is a leader in Generative AI for Voice of the Customer (VoC) analysis, helping enterprise businesses unlock the full potential of customer feedback—all with one tool. Millions of reviews are written daily. It is not always easy for companies to extract the full value from them due to a lack of time, resources, or expertise in this area. Our AI-powered sentiment analysis platform leverages Natural Language Processing (NLP), Generative AI, and Predictive AI to transform unstructured feedback into actionable insights. In turn, consumer insights, product development, marketing, customer care, and e-commerce teams can access unified insights within a few clicks. Since 2015, our mission has been simple: to make sure at least one product or service in your life has been improved by Wonderflow's insights. We're recognized by top industry analysts like Forrester, 451 Research, Omdia, and Aragon.

Franklin, Tennessee, United States

Thnks enables sales and customer success teams to build stronger business relationships through gratitude. We provide a digital gratitude platform that enables users to send thoughtful gestures of appreciation that foster better connections, save hours of time, and lead to faster business growth. - A week of coffee to a prospect that doesn't have time to meet - An Uber ride to a client on a rainy morning to help with their commute - A bottle of bourbon to wish a key client happy birthday Thnks is the only relationship building platform that provides full transparency, record-keeping and reporting, digitizing the entire process to ensure full financial and compliance control. Thnks - Growing Business with Gratitude www.Thnks.com

United States

Tivian - the Experience Intelligence Platform. Through advanced analytics and cutting-edge AI technology, Tivian helps great organizations capture and harness experience data to drive business listening, deeper insights, and better decision-making. Tivian’s intelligent experience management platform increases corporate effectiveness and enables a smarter business world, empowered by insight. Built on 20 years of experience in enterprise feedback management, Tivian provides over 400 customers in 35 countries with the ability to take action and achieve their objectives.

Curitiba, Paraná, Brazil

A Intelia nasceu com o propósito de elevar a experiência de comunicação das empresas ao longo da jornada de atendimento ao cliente. Desde 2015, estamos na vanguarda das transformações e do dinamismo do mercado de tecnologia, desenvolvendo soluções eficazes e de alto valor para organizações que buscam se destacar em um cenário competitivo em constante evolução. O nosso propósito é ajudar as empresas na otimização da jornada do cliente, fornecendo métricas valiosas e insights que ajudam a melhorar a qualidade de atendimento, eficiência e produtividade. A inteligência conversacional pode ser utilizada por qualquer empresa que busque melhorar o atendimento e conhecer melhor o seu cliente, sempre com o objetivo de construir a melhor experiência para o consumidor. Transformamos as interações de diversos canais de atendimento em dados estruturados, fornecendo métricas valiosas para entendimento do comportamento do consumidor, performance de vendas e qualidade do atendimento.

San Diego, California, United States

Complete Local Brand Management Platform, Reputation and Local SEO Analytics for Multi-Location Chains and Agencies. Client Retention Rate over 90%

Sweden

Occtoo is a SaaS service that help companies to create a relevant customer experience everywhere

New York, New York, United States

PlaybookUX is an end-to-end user testing software. Watch videos of people interacting with your website, prototype, designs and more. Conduct both moderated and unmoderated research. PlaybookUX handles the manual work such as recruiting, incentivizing, scheduling, transcribing, and analyzing video sessions. Understanding customer preferences leads to higher customer retention, improved conversion rates and effective decision making.