1
Computer Generated Solutions Inc.
New York, New York, United States
global provider of business applications, enterprise learning, and outsourcing services
- Revenue
- $1B
- Customers
- 150K
- Year founded
- 1984
- Funding
- -
- Team size
- 5.3K
- Growth
- 90.11%
Top 591 Other Customer Service Software SaaS Companies in May 2026
As of May 2026, there are 591 SaaS companies in Other Customer Service Software. They have combined revenues of $5B and employ 35.7K people. They have raised $4.1B and serve 119.9M customers combined.
The Other Customer Service Software category encompasses a variety of tools designed to streamline customer support operations across different channels. These solutions typically include functionalities such as ticket management, customer interaction tracking, and self-service capabilities. Organizations use this software to enhance customer satisfaction by ensuring timely and effective resolutions to customer inquiries and issues. This category serves diverse use cases, enabling businesses to manage interactions through email, chat, social media, and other platforms. Common features include automation to reduce manual effort, analytics to measure performance, and integration capabilities with other business systems. Buyer personas often include customer support managers, operations personnel, and IT teams seeking to improve service efficiency and enhance the overall customer experience. Additionally, these software solutions are versatile, catering to industries such as retail, healthcare, and technology, where customer engagement is crucial. Effective customer service software fosters better communication between businesses and their customers, ultimately leading to improved loyalty and retention rates.
Filters
Sorting: Highest -> Lowest
Top Other Customer Service Software Companies
Showing 10 of 6 companies ranked by annual revenue.
2
Act
Iowa, Iowa, United States
customer relationship software for small and mid-sized businesses looking to build lasting relationships, manage leads and grow their business
- Revenue
- $371.7M
- Customers
- 85K
- Year founded
- 2001
- Funding
- $82M
- Team size
- 219
- Growth
- -
3
Thryv
Dallas, Texas, United States
Thryv Holdings, Inc. (NASDAQ:THRY), provider of Thryv software, supports more than 50,000 local businesses across the U.S., Canada and Australia. Thryv's do-it-all small business software helps small businesses reach more customers, stay organized and get paid faster.
- Revenue
- $328.9M
- Customers
- -
- Year founded
- -
- Funding
- -
- Team size
- 5.2K
- Growth
- 26.5%
4
Nextiva
Scottsdale, Arizona, United States
a cloud-based communication and collaboration software company
- Revenue
- $200M
- Customers
- 10K
- Year founded
- 2008
- Funding
- $200M
- Team size
- 1.7K
- Growth
- -
- Revenue
- $150M
- Customers
- -
- Year founded
- 2013
- Funding
- -
- Team size
- 391
- Growth
- -
6
Syncron
Stockholm, Stockholm, Sweden
Syncron accelerates leading manufacturers and distributors to capitalize on the world’s new service economy. We enable the optimization of service quality and delivery, yielding increased customer loyalty while helping our customers transition successfully to future service-driven business models. With more than $3 billion in annual value creation across OEMs and distributors in automotive, construction, mining, agriculture and industrial equipment, medical device, consumer durables, high tech, aerospace and other industries, Syncron connects and synchronizes every aspect of aftermarket service. With our industry-leading investments in AI and ML, Syncron offers the first innovative, customer-endorsed, and complete end-to-end intelligent Service Lifecycle Management (SLM) solution portfolio. Syncron’s offer encompasses leadership solutions including: service parts planning, parts and contract price optimization, warranty and supplier recovery management, field/depot service management and service technician enablement. Delivered on the Syncron Connected Service Experience (CSX) platform, our solutions offer our customers competitive differentiation through exceptional aftermarket service experiences, while simultaneously driving significant revenue and profit improvements into a manufacturer or distributor’s business. The world’s top brands trust Syncron, making it the largest privately-owned global leader in intelligent SLM SaaS solutions.
- Revenue
- $144.5M
- Customers
- -
- Year founded
- 1999
- Funding
- -
- Team size
- 821
- Growth
- -
Inclusion Criteria
- Must provide robust ticket management capabilities. - Should enable communication across multiple channels (e.g., email, chat, and social media). - Must include analytics features for tracking support performance and customer satisfaction. - Should offer automation tools to streamline routine tasks and reduce manual workload. - Not just focused on sales or CRM functionalities; must specifically enhance customer support workflows. - Should integrate with other business systems and tools commonly used in customer service operations.