As of August 2026, Latka tracks 230 other customer service software companies with $1M–$5M in annual revenue. They have combined revenues of $523.2M and employ 4.8K people. They have raised $1.8B and serve 6.1M customers combined.
Every company below sells other customer service software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
The Other Customer Service Software category encompasses a variety of tools designed to streamline customer support operations across different channels. These solutions typically include functionalities such as ticket management, customer interaction tracking, and self-service capabilities. Organizations use this software to enhance customer satisfaction by ensuring timely and effective resolutions to customer inquiries and issues. This category serves diverse use cases, enabling businesses to manage interactions through email, chat, social media, and other platforms. Common features include automation to reduce manual effort, analytics to measure performance, and integration capabilities with other business systems. Buyer personas often include customer support managers, operations personnel, and IT teams seeking to improve service efficiency and enhance the overall customer experience. Additionally, these software solutions are versatile, catering to industries such as retail, healthcare, and technology, where customer engagement is crucial. Effective customer service software fosters better communication between businesses and their customers, ultimately leading to improved loyalty and retention rates.
Sorting: Highest -> Lowest
Showing 10 of 230 companies ranked by annual revenue.
Vantaa, Uusimaa, Finland
CRM-service is committed to serving its customers in the best possible way, developing solutions according to their needs and expanding into new markets. We want to provide our customers with a functional, versatile solution where all the core functions of the organisation can be managed with an easy-to-use, centralised solution.
Tokai, Western Cape, South Africa
Since 2001, we’ve been helping some of the biggest brands overcome their communication challenges. In the fragmented, fast-paced world of digital communication, we’ve consistently built better ways to help over 400 businesses and brands connect with their clients. How? We’re not a vendor or provider; we’re a partner, and everything we do is centred on your company, your comms, and your customers. We do the heavy lifting, so you don’t need to. This way, we free up your developer resources and help you get your comms strategy to market faster. We turn chaos and complexity into clarity and simplicity, with uniquely crafted communication solutions. We meet you where you’re at, enabling you to evolve your ideas and strategies into decisive digital solutions – so you’re free to focus fully on growing your business. We thread your distinct business and customer experience goals into the design of your digital connections, leveraging our enterprise-grade Communications Platform to drive better results for your business. Our Communications Platform is integrative and interactive, allowing you to organise core functions into practical groupings so that users and applications are provided with clear entry points to get the work done. Through our messaging infrastructure, APIs, data engine, workflows, and templates, we’ll deliver a bespoke blueprint to bring your campaigns to life, on multiple channels, through time, and across the entire customer life cycle. For all of us at Grapevine, it’s about the solution, not the product, with communication always front and centre.
Tallinn, Harju, Estonia
Textmagic is a business messaging platform trusted by over 30,000 companies worldwide. For more than 20 years, we’ve helped small and mid-sized businesses communicate with customers, clients, and staff through SMS and email, whether it’s sending reminders, alerts, confirmations, or marketing campaigns. Each month, Textmagic delivers more than 22 million messages, with a 98.4% average delivery rate and a 4.6-star rating across major review platforms. Used by businesses in the US, UK, Canada, Australia, and beyond, Textmagic is built for reliable communication, at scale and with confidence.
Overland Park, Kansas, United States
Response software for utilities, public works, and other service organizations. Reduce work load while collecting accurate data and insight into response operations. Coordinate and document response efforts to watermain breaks, power outages, gas leaks, sewer stoppages, street obstructions, and other service outages. We work with organizations of all sizes – from small utility districts to large municipalities. Our tools take the pain out of response processes, provide the operational insight needed, and easily integrate with existing customer service and work order management systems.
Santa Clara, California, United States
Specialized CRM and Sales & Operations Planning solutions for Manufacturers, Reps and Distributors in High Tech Manufacturing (Electronics, Semiconductors, Passives). Solutions cover all Sales, Marketing and Support processes including Opportunities and Forecasting, Sample Tracking, Parts, Pricing and Quotes, Debits, POS, Orders, Accounts, Contacts and Leads, Design Registration, Escalations, FAQ, RMA, Training and others. Manage all aspects of your Direct, Rep and Distributors channels. Track and manage POS, Debits (DPA), Split Commissions and a lot more. Custom applications can be setup through a point and click interface. FREE Trial includes migrating data from competitive systems at no charge. Follow us to stay on the latest best practices as they relate to your business.
Newark, New Jersey, United States
We take care of the AI , so you can take care of your customers!
Nicosia, Cy, Cyprus
3CX is a software development company that owns and operates the website 3cx.com. The company offers a software-based phone system that provides communication solutions for businesses of all sizes. Founded in 2005, 3CX is headquartered in Cyprus and has offices in the USA, UK, Germany, Russia, Japan, South Africa, Australia, and Hong Kong. The company's phone system software allows users to make and receive calls via VoIP, as well as providing video conferencing, live chat, and other collaboration features. 3CX has over 50,000 customers worldwide and is known for its ease of use, scalability, and affordable pricing.
Minneapolis, Minnesota, United States
A modern technology firm focused on making Salesforce work harder for the enterprise, ensuring clients get to working solutions faster
Hopkinton, Massachusetts, United States
Veruna empowers insurance agencies and brokers to sell more and maintain customer relationships better. Veruna does that by leveraging the world’s #1 customer relationship management platform – Salesforce.com – to help agencies and brokers find opportunities, win business and engage with customers more regularly and relevantly. Veruna is the #1 Salesforce.com-native agency management system delivering Acord-form, direct download capability; extensibility through Salesforce Exchange and Force.com web services, and custom configurability. Veruna gives you unprecedented control of not only your agency management system but your businesses’ growth. Create automated tasks and reminders for managing customer relationships, remarkets, lost business, or expanding coverages to meet your insureds’ needs. Automate back-office tasks to get you back out in front of your customers. For more information, please visit www.veruna.com.
Beirut, Dora, Lebanon
Developer of a Saas-based hospitality management software to manage the business cycle of any hospitality or food-service industry. The company's hospitality management software, front-end point of service, customer service tools, back-office operation management systems designed to scale up business operations, enabling restaurants, akeries and retail stores to run efficiently and seamlessly, increase sales and satisfy customers.
Latka tracks 230 other customer service software companies with $1M–$5M in annual revenue. Together they generate $523.2M in annual revenue and employ 4.8K people.
CRM-service Oy is the largest, with $5M in annual revenue, founded in 2007.
The average other customer service software company in this list makes $2.3M a year, across 230 companies with reported revenue. They serve 6.1M customers combined.
Ranked by annual revenue, the leaders are CRM-service Oy, Grapevine Group, TextMagic, Daupler and NEHANET Corporation.
The 230 other customer service software companies with $1M–$5M in annual revenue tracked here have raised $1.8B in disclosed funding between them.
- Must provide robust ticket management capabilities. - Should enable communication across multiple channels (e.g., email, chat, and social media). - Must include analytics features for tracking support performance and customer satisfaction. - Should offer automation tools to streamline routine tasks and reduce manual workload. - Not just focused on sales or CRM functionalities; must specifically enhance customer support workflows. - Should integrate with other business systems and tools commonly used in customer service operations.
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