As of August 2026, Latka tracks 61 other customer service software companies with $10M–$100M in annual revenue. They have combined revenues of $1.7B and employ 11.9K people. They have raised $1.6B and serve 101M customers combined.
Every company below sells other customer service software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
The Other Customer Service Software category encompasses a variety of tools designed to streamline customer support operations across different channels. These solutions typically include functionalities such as ticket management, customer interaction tracking, and self-service capabilities. Organizations use this software to enhance customer satisfaction by ensuring timely and effective resolutions to customer inquiries and issues. This category serves diverse use cases, enabling businesses to manage interactions through email, chat, social media, and other platforms. Common features include automation to reduce manual effort, analytics to measure performance, and integration capabilities with other business systems. Buyer personas often include customer support managers, operations personnel, and IT teams seeking to improve service efficiency and enhance the overall customer experience. Additionally, these software solutions are versatile, catering to industries such as retail, healthcare, and technology, where customer engagement is crucial. Effective customer service software fosters better communication between businesses and their customers, ultimately leading to improved loyalty and retention rates.
Sorting: Highest -> Lowest
Showing 10 of 61 companies ranked by annual revenue.
Long Beach, California, United States
B-Corp-certified outsourcing company providing seamless customer experiences for values-aligned clients, while empowering local team members to develop and grow
Austin, Texas, United States
Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.
Santo Domingo, Distrito Nacional, Dominican Republic
Advensus serves companies that operate in multiple industries, such as retail, e-commerce, fintech, healthcare, logistics, cable/streaming services, and travel. It offers inbound, interpretation, and social CRM services.
s-Hertogenbosch, North Brabant, Netherlands
enfinitec is a provider of integrated service solutions, catering to various business needs, from customer care services to high-end repair.
Denver, Colorado, United States
Maxwell empowers mortgage lenders to be more successful by intelligently automating their workflow with homebuyers and real estate agents.
Brussels, Brussels, Belgium
Trusted by over 13,500 customers and empowering more than 330,000 users, efficy is Europe’s leading provider of flexible, scalable, and powerful CRM solutions. Our Mission We are the CRM partner that connects people, technology and intelligence to elevate customers’ experience, cultivating seamless collaboration with agile solutions. Our Vision We bring together human intuition and smart technology, to create clarity, trust and insights, leading to stronger and more sustainable connections. Our Values We connect, deliver, innovate, cultivate trust and embrace diversity!
New York, New York, United States
Provider of a cloud-based communication platform intended to provide cost-effective services for all the business-communication requirements. The company's platform is fully configurable and customizable via APIS and app UI, enabling small business and entrepreneurs to become more efficient, mobile and productive.
Brighton, England, United Kingdom
15below is a software development company specializing in passenger communications for the travel industry, providing technology solutions for airlines, rail, and travel companies to improve passenger experiences.
Latka tracks 61 other customer service software companies with $10M–$100M in annual revenue. Together they generate $1.7B in annual revenue and employ 11.9K people.
Boldr is the largest, with $94.3M in annual revenue, founded in 2017.
The average other customer service software company in this list makes $27.2M a year, across 61 companies with reported revenue. They serve 101M customers combined.
Ranked by annual revenue, the leaders are Boldr, Upland Software, Advensus, Agiloft and enfinitec.
The 61 other customer service software companies with $10M–$100M in annual revenue tracked here have raised $1.6B in disclosed funding between them.
- Must provide robust ticket management capabilities. - Should enable communication across multiple channels (e.g., email, chat, and social media). - Must include analytics features for tracking support performance and customer satisfaction. - Should offer automation tools to streamline routine tasks and reduce manual workload. - Not just focused on sales or CRM functionalities; must specifically enhance customer support workflows. - Should integrate with other business systems and tools commonly used in customer service operations.
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