Top NICE-inContact Alternatives, Competitors & Similar Software

Contact Center Software

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent. African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this. Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients. As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people

Contact Center Software

Aircall.io is a cloud-based phone system and call center software that enables companies to create and manage their phone support in the cloud. Founded in 2014 and headquartered in New York, Aircall.io provides a scalable, reliable, and easy-to-use platform that allows businesses to streamline their phone support operations and improve customer experience. With integrations to popular CRMs and business tools, Aircall.io enables teams to have all the context they need to personalize interactions with customers and resolve issues quickly.

Contact Center Software

Provider of configurable billing, customer management, payments, analytics, provisioning and automation software to communications service providers

Contact Center Software

Building on more than three decades of experience, Applied Innovation is here to help your organization grow. Our passion for service shines in our technology, imaging, and automation solutions. Our locations in Michigan, Indiana, Ohio, and Florida are home to over 500+ team members, our world-class technology partnerships, and unique Customer Loyalty Center. With our ever-ready team of experts and proven, best-in-class technologies, Applied Innovation is your partner in the office, in the cloud, or wherever your business gets done.

Contact Center Software

Call Center Studio's cloud-based contact center software revolutionizes customer interaction through seamless omnichannel communication management, facilitating a unified approach to customer service across multiple platforms—be it phone, email, chat, or social media. Designed for remote operations, this software empowers businesses with real-time reporting and performance tracking features, enabling instant visibility into contact center dynamics. By harnessing the power of Call Center Studio, businesses can significantly boost agent productivity and enhance the customer experience (CX). The platform's advanced tools and analytics help in identifying areas for improvement, optimizing workflows, and ensuring that every customer interaction is efficient and effective. With Call Center Studio, companies of all sizes can achieve superior service delivery, fostering stronger customer relationships and driving business growth. All these valuable aspects fuel us into becoming one of the best tech companies and creating a 100% scalable, cost-efficient, and user-friendly cloud-based software that helps other businesses create their own best experiences for both their customers and agents. And for that, Call Center Studio is favored by 700+ (and counting) global BPOs and businesses of all scales.

Contact Center Software

NFON AG is a pan-European cloud private branch exchange provider in Germany. It solutions offered by the company include Nconnect Voice, Ncontactcenter, Nhospitality, Neorecording and Nvoice for Skype for Business.

Contact Center Software

Dialpad is a cloud-based communication platform that includes voice, video, messaging, and contact center solutions for businesses. On Dialpad's platform the clients could use a suite of products and services that enable businesses to communicate and collaborate seamlessly across multiple devices and locations, as well as to manage their customer interactions through an AI-powered contact center.

Contact Center Software

Intermedia is the cloud communications company that helps over 145,000 businesses connect better, from wherever, though our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and certified by J.D. Power for excellence in technical support seven times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • PCMag Editor’s Choice – Intermedia Unite • US News & World Report - Best Business Phone System - Intermedia Unite • CRN - 5-Star Partner Program - 2024, 2023, 2022 • CRN’s Cloud Computing Product of 2024, 2023, 2022, 2021 – Intermedia Unite

Contact Center Software

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Contact Center Software

EliseAI empowers housing and healthcare organizations with powerful automation and conversational AI, streamlining conversations, enhancing customer engagement, and delivering unparalleled efficiency across housing and property management operations.

Contact Center Software

BUSINESSNEXT is a universe of composable enterprise solutions with a focus on banks and financial services globally. Recognized as a Leader by leading industry analysts, it leverages technology, innovation, and experience to relentlessly deliver incredible, unique, and human experiences, acing the volatile and complex business environment. BUSINESSNEXT platforms namely CRMNEXT, CUSTOMERNEXT, DATANEXT & WORKNEXT are AI and ML-driven cloud-agnostic platforms dedicated to enabling digital transformations. It comprises an enriched portfolio of hyper SaaS modular solutions that are responsive, can readily plug & play, and have superlative integration capabilities with the eco-system. BUSINESSNEXT today powers 1 million+ users across 65,000 branches and call centers, managing 1 billion end customers worldwide. BUSINESSNEXT has its USA headquarter in Raleigh, North Carolina, and its international headquarters in Noida, India. It has a footprint across 5 continents and direct offices in 14 countries across the U.S.A, MEA, and APAC.

Contact Center Software

A leading cloud communication solutions provider enabling businesses to have all communication services on one affordable system

Contact Center Software

Provider of communication software which enhances companies to interact with their customers via phone, internet, email, chat and social media. The company optimizes customer interaction for its client. It also offers solutions across eight segments of the CIM industry (technology consulting, contact center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and customer behavior analytic.

Contact Center Software

Plivo is a cloud communications platform that provides a range of communication APIs and tools for businesses and developers to build and deploy voice and messaging applications. The company's platform allows businesses to easily add voice and messaging capabilities to their applications, websites, and systems, enabling them to engage with customers and users in real-time. Plivo was founded in 2011 and is headquartered in San Francisco, California, with additional offices in Bengaluru, India, and Kyiv, Ukraine. The company serves customers worldwide, ranging from startups to large enterprises, across various industries, including finance, healthcare, and e-commerce, among others.

Contact Center Software

An outsourcer of customer care that connects world-class remote workers with the nation's leading brands

Contact Center Software

Yellow.ai is a conversational AI platform that allows businesses to automate their customer engagement through chatbots, voice assistants, and other conversational interfaces. The platform uses natural language processing (NLP) and machine learning algorithms to provide personalized and contextual interactions with customers across various channels, including messaging apps, websites, and voice assistants.

Contact Center Software

Playvox equips modern businesses & BPOs with a CS agent optimization suite for QA, performance management, coaching, learning, & motivation. Learn more!

Contact Center Software

Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences through their Contact Centers. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more. If you are interested in working with us, please send an email to [email protected]. If you're interested in learning about our job opportunities, please reach out at [email protected].

Contact Center Software

Odigo is global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between a brand and its customers. A pioneer in the customer experience (CX) market in France and now a European leader, for almost 40 years Odigo has supported more than 250 major companies in over 100 countries. Driven by a deep sense of professionalism, pragmatism and imagination, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the best voice quality MOS (Mean Opinion Score) on the market. Our experts help private and public organisations choose and deploy the CX solutions and AI to ensure maximum performance and customer satisfaction.

Contact Center Software

SquadStack is India’s most trusted telecalling outsourcing partner, revolutionizing traditional telecalling with a technology and data-driven approach. By integrating ‘People’, ‘Systems’, and ‘Knowledge’, we enable leading businesses to scale with enhanced flexibility, improved conversions, reduced customer acquisition costs (CAC), and actionable insights. Our solutions seamlessly integrate AI and human expertise, effectively overcoming the limitations of traditional contact centers. This results in up to 90% lead connectivity, 40% more conversions, superior quality audits, and increased agent productivity. SquadStack’s telecallers connect with lakhs of leads daily for top businesses like Tata Digital, AngelOne, Eureka Forbes, Delhivery, Kotak Securities, Redbus, BharatPe, and Amity University. Choosing SquadStack means more than just outsourcing telecalling. It means partnering with a company dedicated to transforming your customer engagement. Our commitment to excellence and driving business outcomes ensures your business stays ahead in an increasingly competitive market.