Top Zendesk Alternatives, Competitors & Similar Software

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Bird is a cloud communications platform that enables businesses to communicate with their customers through various channels such as SMS, voice, chat, and email. The company was founded in 2011 and is headquartered in Amsterdam, Netherlands. It has since expanded globally and currently serves over 15,000 customers in more than 170 countries. MessageBird's platform is designed to help businesses improve customer engagement, enhance customer experience, and increase operational efficiency through automation and integration with other software tools. The company has received several awards and recognition for its innovative solutions and has raised over $800 million in funding to date.

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CGS (Computer Generated Solutions) is a global provider of business applications, enterprise learning, and outsourcing services. The company offers a range of solutions, including ERP software, supply chain management, HR and payroll, and customer service software. CGS serves clients in various industries, such as healthcare, retail, manufacturing, and technology, and has offices and operations across North America, Europe, and Asia

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Talkdesk is a cloud-based contact center software company that provides a platform for businesses to communicate with their customers through various channels such as voice, email, chat, and social media. Their software helps businesses to improve customer experience and streamline their customer support operations. Talkdesk also offers various features such as real-time reporting, call routing, automatic call distribution, and customer data integration. The company was founded in 2011 and is headquartered in San Francisco, California.

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Act! CRM is the trusted customer relationship software for small and mid-sized businesses looking to build lasting relationships, manage leads and grow their business

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Act! CRM is the trusted customer relationship software for small and mid-sized businesses looking to build lasting relationships, manage leads and grow their business

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Gupshup enables better customer engagement through conversational messaging. Gupshup is the leading conversational messaging platform, powering over 5 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales and support. Gupshup’s carrier-grade platform provides a single messaging API for 30+ channels, a rich conversational experience-building tool kit for any use case and a network of emerging market partnerships across messaging channels, device manufacturers, ISVs and operators. With Gupshup, businesses have made conversations an integral part of their customer engagement success.

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Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. The Banking OS sits above systems of record and coordinates execution across customers, employees, and AI agents. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Founded in 2003 by Jouk Pleiter and headquartered in Amsterdam.

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Thryv Holdings, Inc. (NASDAQ:THRY), provider of Thryv software, supports more than 50,000 local businesses across the U.S., Canada and Australia. Thryv's do-it-all small business software helps small businesses reach more customers, stay organized and get paid faster.

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We are the market leaders in delivering mobility solutions to entrepreneurs and enterprises.

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Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

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Aisera is a privately held company founded in Palo Alto, California, in the heart of Silicon Valley. With over 300 team members, it has a global presence across the USA, Canada, the UK, France, Greece, and India. Aisera empowers enterprises with agentic AI that enhances productivity and delivers exceptional customer and employee experiences. The company is committed to transforming everyday experiences through advanced self-service capabilities, automation of both routine and complex tasks, and rapid resolution for users in need of assistance. Aisera's investors include Goldman Sachs, Zoom Video Communications, True Ventures, Menlo Ventures, Norwest Venture Partners, Khosla Ventures, and First Round Capital.

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Provides support coverage for IT companies, along with software, hardware, SaaS and fintech businesses. Support includes 15 languages via phone, email, live chat and social media

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Moonshot AI is an artificial intelligence company that specializes in creating AI chatbots and utilizes large language models for various applications.

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The company that owns podium.com is Podium Corporation, a software as a service (SaaS) company based in Lehi, Utah, United States. Podium provides a platform for local businesses to manage customer interactions through messaging, reviews, and customer feedback management. The company was founded in 2014 and has since grown to serve over 90,000 businesses across the United States and Canada. Podium has received numerous awards for its innovative technology and has been recognized as one of the fastest-growing companies in the United States.

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A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

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Nextiva is a privately held company based in Scottsdale, Arizona, and is not owned by any other company. Nextiva is a cloud-based communication and collaboration software company that provides businesses with a suite of tools for voice, video, messaging, and other unified communications solutions. Their platform includes features such as online faxing, virtual meetings, and team collaboration tools, as well as analytics and reporting capabilities. Nextiva was founded in 2008 and has since grown to become one of the leading cloud-based communication and collaboration software providers in the world, serving clients across various industries, including healthcare, finance, and technology.

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EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.

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Developer of SaaS based service management software intended to improve customer communication, manage workflows and keep track of assets. The company's service management software streamlines IT support and manages all facilities services with clear overviews, personal to do lists and planners, enabling businesses to manage and raise their service levels and reduce workload.

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Provider of configurable billing, customer management, payments, analytics, provisioning and automation software to communications service providers

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Call Center Studio's cloud-based contact center software revolutionizes customer interaction through seamless omnichannel communication management, facilitating a unified approach to customer service across multiple platforms—be it phone, email, chat, or social media. Designed for remote operations, this software empowers businesses with real-time reporting and performance tracking features, enabling instant visibility into contact center dynamics. By harnessing the power of Call Center Studio, businesses can significantly boost agent productivity and enhance the customer experience (CX). The platform's advanced tools and analytics help in identifying areas for improvement, optimizing workflows, and ensuring that every customer interaction is efficient and effective. With Call Center Studio, companies of all sizes can achieve superior service delivery, fostering stronger customer relationships and driving business growth. All these valuable aspects fuel us into becoming one of the best tech companies and creating a 100% scalable, cost-efficient, and user-friendly cloud-based software that helps other businesses create their own best experiences for both their customers and agents. And for that, Call Center Studio is favored by 700+ (and counting) global BPOs and businesses of all scales.