GRANDSLA Revenue (2021)

GRANDSLA Inc. is a new tech venture, focusing on the development of ispirante, an analytics and insight platform for Zendesk. ispirante makes it fast and easy to monitor and analyze the performance of your service and support help desk. We are the only Zendesk analytics partner that leverages both the standard and audit APIs for ticket data. With minimal configuration, you can gather insights on how to increase the productivity of your service organization and improve customer satisfaction. Trender provides advanced statistical analysis of your Zendesk usage so you can immediately assess the health of your help desk and identify when there are trends and exceptions that require further review. Using Data Miner, you can access detailed ticket information for outliers, exceptions, and problem tickets. With Performance Indicator, it's a snap to create KPIs and measure and analyze performance by virtually any angle. Compliance is our module for creating and managing compliance.