As of August 2026, Latka tracks 205 feedback analytics software companies. They have combined revenues of $1.2B and employ 7.3K people. They have raised $704.9M and serve 514.5M customers combined.
Every company below sells feedback analytics software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Feedback analytics software is designed to help organizations gather, analyze, and act upon customer feedback to enhance products and services. These tools offer features such as customizable surveys, sentiment analysis, and trend tracking, enabling businesses to make data-driven decisions based on user insights. Primary use cases include improving customer satisfaction, refining product development, and enhancing marketing strategies. Typically utilized by customer experience (CX) teams, product managers, and marketing professionals, feedback analytics software supports various feedback collection methods, including surveys, reviews, and direct user interactions. The platforms often present insights through real-time dashboards, allowing for continuous monitoring and adjustment based on customer sentiment and feedback trends.
Sorting: Highest -> Lowest
Showing 10 of 205 companies ranked by annual revenue.
Copenhagen, Denmark
Developer of a SaaS independent online review platform designed to make the Internet economy more transparent. The company's online review platform connects businesses with customers by collecting reviews, automate a review collection process, gather and monitor customer feedback to resolve issues for unhappy customers, enabling consumers and businesses to build greater two-way trust online.
Bangalore, Karnataka, India
Affiniv is a customer experience platform that helps businesses collect NPS, CSAT, and Customer Feedback in general, analyze them using AI, and uncover actionable insights for business growth. Using our product, you can create surveys, send them over multiple channels (Email, WhatsApp, Web-Embed, etc.), and then analyze the responses on our AI-powered dashboard. Brands use this feedback to improve their existing products and processes, get ideas on new launches, and convert their detractors into promoters. Affiniv is affordable, easy to use, and comes with 1:1 onboarding support. We are a bootstrapped SAAS business building a high-quality product for our global customer base with customer experience at the heart of it.
Ontario, Canada
Alida is a software company that provides a customer experience management (CXM) platform. Their platform enables businesses to collect, analyze, and act on customer feedback and insights, helping them to improve customer satisfaction, loyalty, and retention. Alida's CXM platform includes features such as survey creation, data analytics, and customer segmentation, which allow businesses to gather actionable insights from their customers and use that data to improve their products, services, and overall customer experience.
Foster City, California, United States
Conviva empowers the world’s leading brands to deliver flawless digital experiences and drive growth with real-time performance analytics and precise AI-powered insights and automation. By leveraging and computing client-side data from all users while they are in session, the Conviva platform unifies customer experience, engagement, and technical performance with business outcomes. This approach reveals issues and opportunities that other solutions miss, helping you boost conversions and revenue, optimize engagement, and proactively resolve issues before they impact your customers. To learn more about how Conviva can help improve the performance of your digital services, visit www.conviva.com. Curious to learn how you can identify and resolve hidden conversion issues and discover five times more opportunities for growth? Sign up for a demo today.
Palo Alto, California, United States
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience. Our key features include: - Super easy-to-use platform. - Chat-like Surveys enabling highly engaging conversational surveys. - Classic Surveys asking one question at a time. - Offline surveys that let you collect feedback even from the remotest of places, internet-free. - NPS surveys to measure customer sentiments and workflow with a single question. - Wide range of question templates to choose from. - Click-free dashboard and highly advanced report filters for generating insightful reports. - Efficient user management to optimize your workflow. - Optional open-ended follow-up question for NPS surveys to close the feedback loop. - Survey Automation with recurring mode to gauge customer or employee pulse at regular intervals. - Survey Sharing across multiple channels to quickly get responses. - 1500+ integrations to avoid the hassle of using multiple tools. - Custom CSS to add your own personal touch to every survey. - White labeling to customize every element of your survey. - Sub accounts to manage surveys independently under just one parent account. - Single Sign On (SSO) which enables users to log in to SurveySparrow products and Community with just one set of login credentials.
Louisville, Colorado, United States
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. Expect more from feedback.
San Francisco, California, United States
Developer of a crowd-sourcing platform designed to provide developers with feedback for their applications. The company's crowd-sourcing platform helps mobile developers to communicate with their users, collaborate with their teams and build applications, enabling regular mobile users or beta testers to submit their feedback or report bugs about any mobile application in the most intuitive way, that is, by just shaking their device.
Latka tracks 205 feedback analytics software companies with reported revenue. Together they generate $1.2B in annual revenue and employ 7.3K people.
Trustpilot is the largest, with $225.8M in annual revenue, founded in 2007.
The average feedback analytics software company in this list makes $5.8M a year, across 205 companies with reported revenue. They serve 514.5M customers combined.
Ranked by annual revenue, the leaders are Trustpilot, Affiniv Survey & Feedback, Alida, QuestBack and Conviva.
The 205 feedback analytics software companies tracked here have raised $704.9M in disclosed funding between them.
- Must provide tools for collecting feedback from multiple channels, including surveys and direct user interactions. - Should include data analysis features that reveal sentiment, trends, and key satisfaction drivers. - Must enable real-time tracking and updates as new feedback comes in. - Should support customizable reporting tools to visualize data effectively. - Not limited to basic feedback collection; must also analyze and deliver actionable insights.
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