As of May 2026, there are 408 SaaS companies in Contact Center Software. They have combined revenues of $10.5B and employ 55.6K people. They have raised $5.1B and serve 16.1M customers combined.
Contact center software encompasses a range of applications designed to manage customer interactions across various channels such as voice, email, chat, and social media. It primarily serves contact centers that handle customer service inquiries, technical support, and sales calls. By integrating various communication channels, these solutions facilitate seamless interactions and improve customer experiences. Typical features of contact center software include automatic call distribution, interactive voice response, customer relationship management integration, and performance analytics. Users of this software include customer service managers, sales operations teams, and IT professionals, all of whom are focused on enhancing customer engagement and streamlining processes. The ultimate goal is to create a more efficient workflow that supports enhanced communication, agent productivity, and customer satisfaction.
Sorting: Highest -> Lowest
Showing 10 of 110 companies ranked by annual revenue.
United States
EliseAI empowers housing and healthcare organizations with powerful automation and conversational AI, streamlining conversations, enhancing customer engagement, and delivering unparalleled efficiency across housing and property management operations.
Noida, Uttar Pradesh, India
BUSINESSNEXT is a universe of composable enterprise solutions with a focus on banks and financial services globally. Recognized as a Leader by leading industry analysts, it leverages technology, innovation, and experience to relentlessly deliver incredible, unique, and human experiences, acing the volatile and complex business environment. BUSINESSNEXT platforms namely CRMNEXT, CUSTOMERNEXT, DATANEXT & WORKNEXT are AI and ML-driven cloud-agnostic platforms dedicated to enabling digital transformations. It comprises an enriched portfolio of hyper SaaS modular solutions that are responsive, can readily plug & play, and have superlative integration capabilities with the eco-system. BUSINESSNEXT today powers 1 million+ users across 65,000 branches and call centers, managing 1 billion end customers worldwide. BUSINESSNEXT has its USA headquarter in Raleigh, North Carolina, and its international headquarters in Noida, India. It has a footprint across 5 continents and direct offices in 14 countries across the U.S.A, MEA, and APAC.
Herndon, Virginia, United States
A leading cloud communication solutions provider enabling businesses to have all communication services on one affordable system
Princeton, New Jersey, United States
Provider of communication software which enhances companies to interact with their customers via phone, internet, email, chat and social media. The company optimizes customer interaction for its client. It also offers solutions across eight segments of the CIM industry (technology consulting, contact center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and customer behavior analytic.
Denver, Colorado, United States
An outsourcer of customer care that connects world-class remote workers with the nation's leading brands
San Mateo, California, United States
Yellow.ai is a conversational AI platform that allows businesses to automate their customer engagement through chatbots, voice assistants, and other conversational interfaces. The platform uses natural language processing (NLP) and machine learning algorithms to provide personalized and contextual interactions with customers across various channels, including messaging apps, websites, and voice assistants.
New York, NY, United States
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences through their Contact Centers. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more. If you are interested in working with us, please send an email to [email protected]. If you're interested in learning about our job opportunities, please reach out at [email protected].
Boulogne-Billancourt, Île-de-France, France
Odigo is global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between a brand and its customers. A pioneer in the customer experience (CX) market in France and now a European leader, for almost 40 years Odigo has supported more than 250 major companies in over 100 countries. Driven by a deep sense of professionalism, pragmatism and imagination, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the best voice quality MOS (Mean Opinion Score) on the market. Our experts help private and public organisations choose and deploy the CX solutions and AI to ensure maximum performance and customer satisfaction.
Noida, Uttar Pradesh, India
SquadStack is India’s most trusted telecalling outsourcing partner, revolutionizing traditional telecalling with a technology and data-driven approach. By integrating ‘People’, ‘Systems’, and ‘Knowledge’, we enable leading businesses to scale with enhanced flexibility, improved conversions, reduced customer acquisition costs (CAC), and actionable insights. Our solutions seamlessly integrate AI and human expertise, effectively overcoming the limitations of traditional contact centers. This results in up to 90% lead connectivity, 40% more conversions, superior quality audits, and increased agent productivity. SquadStack’s telecallers connect with lakhs of leads daily for top businesses like Tata Digital, AngelOne, Eureka Forbes, Delhivery, Kotak Securities, Redbus, BharatPe, and Amity University. Choosing SquadStack means more than just outsourcing telecalling. It means partnering with a company dedicated to transforming your customer engagement. Our commitment to excellence and driving business outcomes ensures your business stays ahead in an increasingly competitive market.
- Must provide multi-channel communication capabilities including voice, chat, and email. - Must include features for performance monitoring and reporting, enabling analytics on customer interactions. - Should support integration with customer relationship management (CRM) systems. - Must offer tools for managing both inbound and outbound customer interactions. - Not just for managing voice calls; must also facilitate digital communication channels. - Should include features for automated routing and queuing of customer inquiries.
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