Top 127 Customer Journey Mapping Software SaaS Companies in May 2026

Seoul, South Korea

A SaaS solution for you to own and build a direct relationship with fans and customers and create sustainable values at any scale

Huis ter Heide, Utrecht, Netherlands

Deployteq is an award-winning marketing automation platform, making it easy for marketers to automate omnichannel, personalised customer journeys that enhance engagement, revenue and business growth. Through highly intelligent use of data along with insights based on behaviours and interactions, Deployteq empowers marketing teams to connect more deeply with their customers, create immersive experiences and build brand loyalty. Brands using Deployteq to deliver tech-enabled, agile content through their customer communications include Wickes, Vodafone Ziggo, Virgin Media, Marstons, Tui, Pendragon and many more.

Boston, Massachusetts, United States

Enabling Lasting, Trusted Connections Between Brands And Consumers. jrni is the first in-person interaction platform focused on customer acquisition and retention. Our solutions are designed to promote brands, grow businesses, drive customer journey personalization, and engage targeted audiences. We believe that the greatest differentiator in the age of AI is human connection. Our enterprise-grade appointment scheduling, queuing, analytics, and event management platform optimizes the customer journey through powerful personalized experiences both in-person and virtually.

Middlesbrough, Teesside, United Kingdom

Salesfire provides retailers with data-led, intelligent customer journey optimisation solutions that guide online shoppers through the buying funnel and retain them within the ecosystem. Leveraging customer insights, Salesfire empowers businesses to boost on-site engagement, personalise user experiences, and drive revenue growth. From first-party data collection to advanced analytics, Salesfire harnesses the power of AI to identify more shoppers, enhance retargeting and transform visitor data into sales. For more information, please visit www.salesfire.co.uk or reach out to one of our team at [email protected].

Sweden

Occtoo is a SaaS service that help companies to create a relevant customer experience everywhere

Boston, Massachusetts, United States

Developer of a SaaS technology platform designed to help banking customers activate financial services products for their new clients. The company's platform allows creating email and SMS reminders instantly that drive to personalized, digital journeys which educate and motivate customers and members to take action, enabling banks and credit unions to turn account holders into engaged and profitable relationships by making it easy to adopt account-related services.

New York, New York, United States

Customer Journey and Behavioral Analytics for Product and Marketing Teams

Bristol, United Kingdom

Today, the relationship customers build with an organisation is far from linear. They research and connect with your business many times, across different devices and touchpoints

Florianópolis, Santa Catarina, Brazil

Pipz is a company that provides customer experience and marketing automation software. They offer customer journey automation, information technology and services, mechanical or industrial engineering, and customer success management. Pipz aims to help businesses improve their customer experience and streamline their marketing and sales processes.

Pasadena, California, United States

QLess delivers the world's best customer experience to our customers'​ customers first experience at any of their locations with a mobile wait management, analytics, mobile CRM and marketing platform. It's the world's first mobile queuing platform, trusted by leading brands and establishments in six continents and well over 100 million users. QLess serves retail, healthcare, education, government, industry, marine port terminals, and everywhere people prefer an extraordinary customer experience to wait. Clients range from Fortune 500 to small businesses and include Kaiser Permanente, Vodafone, Tourneau, Johnstone Supply, AAA, Dow, NYU, the University of California, the cities of Philadelphia, Houston, and Austin, the US Capitol and DP World, to name a few. QLess replaces physical lines and waiting rooms with virtual, mobile lines. * Your customers can enter the line from their cell phones, touch screen kiosks, or the Web. Or, your employees can add them to the line from QLess Queue Manager. * Your customers can roam freely while they wait. * QLess sends them an SMS or calls shortly before their turn arrives. QLess FlexAppointments replace the obsolete paradigm of static appointments that force people to wait with dynamic FlexAppointments that update bidirectionally in real time. Seamlessly integrated with our wait management platform. QLess Dashboard provides real-time workforce analytics to improve throughput, yield and productivity. The QLess app is rated 4.9 out of 5 in the app store. QLess'​ location retention rate is about 100%. QLess been recognized as the Best Small Computer Services Company in America at the last six consecutive editions of the American Business Awards, as the Best Small Computer Services Company in the world at three of the last four editions of the International Business Awards (incl. 2018) and as one of LA's Best Places to Work by the Los Angeles Business Journal. All you need is a Web browser. It's that simple.