As of May 2026, there are 127 SaaS companies in Customer Journey Mapping Software. They have combined revenues of $807.1M and employ 5.1K people. They have raised $551.6M and serve 202.1M customers combined.
Customer Journey Mapping Software is designed to help organizations visualize and analyze the various touchpoints customers encounter throughout their interaction with a brand. This software typically enables users to create detailed journey maps, outlining customer experiences from initial contact through post-purchase support, thus facilitating a better understanding of customer behavior and expectations. These tools often include features such as persona creation, touchpoint analysis, and visual mapping tools that allow companies to identify pain points and opportunities for improvement in the customer journey. Common users of this software include marketing teams, customer experience professionals, and product managers who are looking to enhance customer satisfaction and engagement by refining the customer experience. By leveraging customer journey mapping software, businesses can ensure that their strategies align with customer needs and preferences, resulting in increased loyalty and better overall experiences. The software supports workflows that encompass collaboration among cross-functional teams, making it easier to maintain consistency in customer interactions across various channels.
Sorting: Highest -> Lowest
Showing 10 of 43 companies ranked by annual revenue.
Atlanta, Georgia, United States
Userlist is a customer messaging tool that helps you onboard and engage your SaaS users after they sign up for your product. It's much more efficient than building an in-house solution, and way less complex than Intercom and other enterprise tools.
Sydney, NSW, Australia
Bonjoro connects to your CRM to let you send quick videos at the perfect moment to convert more leads, onboard customers, and build customer love and loyalty all the way through your customer's journey. Join over 50,000 other businesses winning customers superfans with video.
Woodside, California, United States
✔Increase customer lifetime value ✔ ⏭ [email protected] +1.650.275.3706 ⏭ ⏭ https://www.marketfastforward.com ⏭ ✔Helping SAAS Founders and Product Managers Grow Customer Lifetime Value by Serving Customers Instead Of Feeling Like You Are Selling ►►► Done-For-You and Done-With-You B2B Launch, Activation, Retention and Expansion Programs ►►► Implement Product Management Blue Prints And Best Practices For Your SAAS, Software or Membership Business
Burlington, Ontario, Canada
Xcare is the all-in-one patient engagement platform designed for practice growth and help scaling clinics turn users into brand ambassadors. We also have a Mobile app that patients and providers love. Moreover, we are a complete patient communications & engagement platform with scheduling, automated messaging, marketing & recall reminders, payments, and more-like email, SMS messages, app notifications and a patient self-serve portal-so you can build great patient relationships, every step of the way.
Amsterdam, North Holland, Netherlands
We are a digital lifecycle agency: we have the complete digital mix to grow your business in a sustainable way and make your customers Loyal.
Kochi, Kerala, India
We believe transforming auto retail starts with creating better experiences. At Oorjit, we’re dedicated to creating seamless, intuitive, and personalized experiences that empower customers to make informed decisions and engage with businesses effortlessly. Through the Oorjit Experience Suite, we are redefining how dealerships and manufacturers engage and interact with their customers both offline and online. Let’s shape the future of auto retail together, one meaningful experience at a time.
New York, New York, United States
Formsort empowers product and marketing teams to build and optimize their most important flows: sign-up / eligibility, check-ins, quizzes, and more. Convert more customers with flows that feel native to your product - without the dev time.
Middletown, Delaware, United States
TrackShip is post-purchase engagement platform that auto-tracks fulfilled orders and adds a branded tracking experiece to eCommerce stores. TrackShip helps to engage customers after shipping and provide exceptional post-purchase experience, across multiple sales channels and fulfillment provides and to built a long-lasting relationships with their customers.
New York, NY, United States
Linkwell Health is a consumer engagement company that leverages powerful technology, high-performing content, and deep healthcare expertise to deliver omnichannel digital health experiences that build trust, maximize engagement, and activate consumers in the programs, benefits, and care they need. Linkwell Health’s engagement solutions drive acquisition, onboarding, quality metrics, benefits activation, and retention for some of the biggest brands in healthcare.
Redmond, Washington, United States
Rengage makes it easy to create a unified journey, bringing all your customer touch points together in one place. Take control of your customer journeys with Rengage. With our powerful features and intuitive user-interface, you’ll be able to set up experiments quickly and start optimizing your customer experiences for maximum impact. Stop guessing and start optimizing!
- The software must provide tools for mapping customer journeys across multiple touchpoints. - It should allow users to create and manage user personas relevant to customer segments. - The product must enable the analysis of customer experience data to pinpoint pain points. - It should support collaboration among different teams, such as marketing and product development. - The software must include visualization tools to create clear and informative journey maps. - Not just a graphical tool; it must also offer analytical capabilities to derive insights from data.
Each Tuesday, we reverse-engineer a real SaaS company's revenue, profit, CAC, funnels, and its top growth tactic.
Sign up to access all features
Sign up with GoogleSign up with LinkedInAlready have an account? Log in
GetLatka is trusted by 200k+ founders, researchers, and marketers.
No contracts, cancel at any time