How Gainsight hit $100M revenue and 1K customers in 2020.
Gainsight is a customer success platform that helps businesses optimize their customer engagement and retention. The platform provides a range of tools and features to help businesses understand and analyze customer behavior, track customer health, and automate processes for customer engagement and success. Gainsight's platform includes features such as customer health scoring, customer journey mapping, automated alerts and notifications, and customer feedback management. The platform is designed to help businesses increase customer satisfaction and loyalty, reduce churn, and drive growth through better customer engagement and success. Gainsight was founded in 2009 and is headquartered in San Francisco, California, with offices and operations around the world.
2009
Founded
$100M
2020 Revenue
48.81%
YOY
$170.9M
Funding
Gainsight Revenue
In 2020, Gainsight revenue run rate hit $100M in revenue.
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2020
Gainsight hit $100M in revenue in 2020
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2019
Gainsight hit $67.2M in revenue in 2019
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2013
Gainsight hit $100K in revenue in 2013
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2009
Gainsight launched in 2009 with $0 revenue
Gainsight Funding History
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2020 Acquired
Gainsight raised a Acquired of in December, 2020
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2017 Series E
Gainsight raised a Series E of in May, 2017
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2015 Series D
Gainsight raised a Series D of in November, 2015
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2014 Series C
Gainsight raised a Series C of in October, 2014
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2013 Series B
Gainsight raised a Series B of in November, 2013
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2013 Venture Round
Gainsight raised a Venture Round of in April, 2013
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2012 Seed Round
Gainsight raised a Seed Round of in April, 2012
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2011 Seed Round
Gainsight raised a Seed Round of in December, 2011
| FUNDING DATE | ROUND | AMOUNT | VALUATION |
|---|---|---|---|
| December, 01 2020 | Acquired | ||
| May, 03 2017 | Series E | ||
| November, 02 2015 | Series D | ||
| October, 06 2014 | Series C | ||
| November, 01 2013 | Series B | ||
| April, 01 2013 | Venture Round | ||
| April, 20 2012 | Seed Round | ||
| December, 11 2011 | Seed Round |
Team
Gainsight has 900 total employees and 61 sales reps that carry a quota. They have 1,000 customers an engineering team of 298 and a marketing team of 19.
| DISTRIBUTION | QTY |
|---|---|
| Total team size | 900 |
| Engineer | 298 (33%) |
| Sales | 61 (7%) |
| Marketing | 19 (2%) |
Founder / CEO
Nick Mehta
Nick Mehta (he/him), is the CEO of Gainsight, The Customer Success Company—a five time Forbes Cloud 100 recipient. He works with a team of nearly 700 people who together have created the customer success category that's currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row, one of the Top CEOs of 2018 by Comparably, and was named an Entrepreneur Of The Year 2020 Northern California Award winner. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant). He is a member of the Board of Directors at F5 and has also co-authored two books on the customer success field, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, and The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift. He is passionate about family, football, philosophy, physics, fashion, feminism, and SaaS customer success. People told him it’s impossible to combine all of those interests, but Nick has made it his life’s mission to try.
Q&A
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What's your age?
45
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Favorite online tool?
slack
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Favorite book?
Golde Escher Bach
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Favorite CEO?
rachel carlson ceo gild education
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Advice for 20 year old self
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Customers
Churn
Gainsight Executives
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Nick Mehta | CEO | [email protected] | - |
Gainsight Employees
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Nick Mehta | CEO | [email protected] | - |
Gainsight Board of Directors
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Byron Deeter | Board Member | [email protected] | - |
| Patrick Eichen | Board Member | - | - |
| Brian Feinstein | Board Member | [email protected] | - |
| Nakul Mandan | Board Member | [email protected] | - |
| Krista Anderson | Board Member | [email protected] | - |
| Chandar Pattabhiram | Board Member | - | - |
| Jamison Hill | Board Member | [email protected] | - |
| Anil Chalasani | Board Member | [email protected] | - |
Frequently Asked Questions about Gainsight
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When was Gainsight founded?
Gainsight was founded in 2009.
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How much revenue does Gainsight generate?
Gainsight generates $100M in revenue.
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Who is the CEO of Gainsight
The CEO of Gainsight is Nick Mehta.
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How much funding does Gainsight have?
Gainsight raised $170.9M.
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How many employees does Gainsight have?
Gainsight has 900 employees.
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Where is Gainsight headquarters?
Gainsight is headquartered at 350 Bay St., San Francisco, California, 94402, United States
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