Gcalls Revenue, Valuation & Funding (2024)

Founded in 2015, Gcalls was born with the mission of revolutionizing contact centers for enterprises regardless of language, territory or man power. The main product is an application allowing companies-users to self-create their own contact center in some minutes effortlessly without complicated and costly infrastructure, which would be the case with a traditional contact center. With the Gcalls application, they can also recruit and manage native-speaking staff from other countries at a reasonable cost for business expansion without setting up a regional representative office for local people. Nowadays, with the narrowing difference in the quality and the packaging of products from different enterprises, the competitiveness of product features is no longer the leading concern of business owners. Companies have started to concentrate on the quality of customer service, because many customers do not only want to buy good and cheap products, but also want to enjoy timely and professional after-sale service. Therefore, many enterprises choose to individualize their customer service. Especially, when a company wants to expand its business into foreign countries, it will have to setup a regional representative office to offer customer service for each country. This is a big challenge for any business expansion without local people as customer care staff.