As of May 2026, there are 100 SaaS companies in Conversation Intelligence Software. They have combined revenues of $1.3B and employ 7.2K people. They have raised $1.7B and serve 152.2K customers combined.
Conversation Intelligence Software refers to tools that enable organizations to capture, transcribe, and analyze conversations with customers and prospects. These software solutions leverage advanced technologies, such as artificial intelligence and machine learning, to convert unstructured audio data into structured insights that drive business decisions. Primary use cases include enhancing sales strategies, improving customer experience, and facilitating training and coaching for employees. These tools typically offer features such as real-time transcription, sentiment analysis, and conversation scoring. By automating the summarization of discussions and identifying key themes or behaviors, companies can optimize their communication strategies. Common buyers of conversation intelligence software include sales teams, customer support departments, and training and development personnel, all aiming to harness insights from conversational data to improve performance and customer interactions.
Sorting: Highest -> Lowest
Showing 10 of 17 companies ranked by annual revenue.
San Francisco, California, United States
Sierra is the conversational AI platform for businesses. We help companies elevate their customer experience with AI.
Palo Alto, California, United States
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
San Francisco, California, United States
Qualified.com is a B2B marketer that allows buyers and sales reps to connect through real-time website conversations.
Wilmington, Delaware, United States
Why pay for multiple-point solutions to hit your revenue goals? Switch them out for Outplay - the all-in-one sales stack for new-age teams. With Outplay, you get built-in Sales Prospecting, Multi-Channel Sales Engagement, Inbound Conversion and Scheduling, and Conversational Intelligence Tools. Get powerful and personalized multichannel outreach and outbound sales automations that level up efficiency. Access an accurate, verified database of millions with the sales prospecting tool. Capture inbound website leads with an embedded calendar for one-click scheduling with the inbound conversion and scheduling tool. Leverage AI-powered conversational intelligence to capture prospect emotion and intent to prioritize the right leads and coach reps. With a wide library of native bi-directional integrations, industry-leading customer support, and game-changing features like power dialing and AI email writing, Outplay transforms sales engagement without the hefty price tag.
Kraków, Poland
Provider of a sales lead platform intended to empower clients with speed and innovation. The company's platform offers to call website visitors before they leave and helps to convert them into customers, enabling businesses to analyze calls and get data and website behavior insights to grow in terms of revenue.
Westlake Village, California, United States
CallSource, the originator of call tracking systems and services, ignited the industry with its founding in 1991. Focusing on three industries: Home Services, Automotive, and Healthcare, we’re the only company that has analyzed over one billion customer calls. Our capabilities extend far beyond call tracking to include unrivaled marketing insights, such as cost-per-lead analysis and sales conversion percentages. CallSource also provides comprehensive employee training and coaching services to help businesses improve their sales performance. Our automotive virtual Business Development Center (BDC) is served by We Got Your Calls, which focuses on inbound and outbound calls exclusively for automotive dealers, improving connectivity rates to an average of 95.6%. With a focus on customer experience, we provide dedicated support teams and industry benchmarks for comparison. Join thousands of businesses in the US and Canada who trust us to deliver actionable analytics and real solutions for their business. To learn more, visit www.callsource.com or call 877-CallSource.
New York, New York, United States
Salesken gives you incredible insights into the last mile of customer-salesperson interactions. See how your sales team communicates with customers on calls, presentations, and webinars and get insights into what they are doing right, and where they need help. Salesken also lets you help your sales team improve with customized learning content to help them up their game and win!
Gurgaon, Haryana, India
At Acefone, we make interactions simple, powerful, and customer focused. Our cloud-based omnichannel platform offers powerful products like the Interactions Hub, Contact Center Studio, API Connect, and Campaigns—designed to help you deliver exceptional experiences at every touchpoint of the customer journey. Trusted by 5000+ global businesses, we bring you seamless communication with industry-leading integrations. Our ISO 27001 and CERT-IN certifications vouch for our top-notch security and a 99.95% uptime guarantee. Acefone's user-friendly, insight-driven business phone system offers multiple rich features. For calling, you get VoIP functionality, multi-level IVR, smart auto-dialers, Call Line Identification (CLI) routes across providers, and more. Our platform also supports HD video conferencing for seamless face to face interaction. For text-based conversations, you can leverage WhatsApp and SMS, with pre-built text templates—all from a single, intuitive platform.
- Must provide capabilities for recording, transcribing, and analyzing conversations. - Should offer insights related to customer interactions, such as sentiment analysis and key topic identification. - Needs to support integration with existing CRM systems or other business tools for seamless data usage. - Must cater primarily to enterprise-level users in sales, customer service, or training roles. - Not just focused on basic call recording; must also analyze conversations for actionable insights.
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