As of May 2026, there are 100 SaaS companies in Conversation Intelligence Software. They have combined revenues of $1.3B and employ 7.2K people. They have raised $1.7B and serve 152.2K customers combined.
Conversation Intelligence Software refers to tools that enable organizations to capture, transcribe, and analyze conversations with customers and prospects. These software solutions leverage advanced technologies, such as artificial intelligence and machine learning, to convert unstructured audio data into structured insights that drive business decisions. Primary use cases include enhancing sales strategies, improving customer experience, and facilitating training and coaching for employees. These tools typically offer features such as real-time transcription, sentiment analysis, and conversation scoring. By automating the summarization of discussions and identifying key themes or behaviors, companies can optimize their communication strategies. Common buyers of conversation intelligence software include sales teams, customer support departments, and training and development personnel, all aiming to harness insights from conversational data to improve performance and customer interactions.
Sorting: Highest -> Lowest
Showing 10 of 36 companies ranked by annual revenue.
渋谷, 東京, Japan
amptalkはオンライン商談を自動で書き起こし、解析するセールスイネーブルメントツールです | amptalk is a sales enablement tool that automatically captures recorded sales calls on Zoom, transcribes the conversation, and analyzes the content.
India
Superfone is India's 1st Business Phone Number built to help small businesses manage their customer interactions better and grow their business. Millions of customers reach out to local businesses every day on their phone numbers via voice or messaging. Apart from enabling these communication pipes, the current phone numbers do little to enable business growth of small and medium businesses. We at Superfone are here to change this! About us: We are a passionate team with deep experience in retail, consumer internet, payments across companies such as Flipkart, Phonepe, Ola and others. We're backed by top notch investors and industry angels and are putting together a great team. If you'd like to talk, please drop us a note at [email protected] You'll build: - a world-class product that’s still in its early stages and can impact millions of small businesses worldwide. - Work closely with the founders and leads to collaboratively create an innovative product.
United States
Communicating over online media such as E-mail, Chat, Facebook and SMS has put new demands on Contact Center's. To maintain efficiency and quality, new tools and processes need to be implemented. Cention Contact Center gives you everything you need. With a powerful Workflow system all your queries, no matter what channel, will be routed to the right operator or group and responded to according to the SLA level. Our comprehensive Reports and follow up component will show you your performance in real time. Automate parts of your Workflow to provide answers for operators to just verify and send with a single keyboard stroke. As companions to Workflow, there are tools for self-service like the QuickAsk search engine, which helps your clients to find answers online. Follow up the Workflow with Outbound campaigns. Use our Segmentation feature to extract a set of clients that have corresponded on certain criteria, make personalised send-outs to them using Outbound.
Paris, Île-de-France, France
Alcmeon is the frontline AI-powered solution of Fortune 500 companies for enhancing customer engagement through conversational experiences. Great service starts with frontline employees. We help you reduce the cost of customer care (-20%) and increase the performance of your frontline employees (+25%) whilst improving your customer satisfaction (>85 CSAT) and brand loyalty (up to 33% recurring customers). Created in 2011, Alcmeon has established itself as the leader in Social CRM working with international brands such as SNCF Connect, LVMH, Carrefour, Fnac Darty, and many more! Are you in search of an innovative and proven platform for a world-class omnichannel experience? Let's talk! Need more info? Go to our website, https://www.alcmeon.ai and download our latest case studies or simply ask for a demo, we would love to give you a tour! [email protected] X: @alcmeon_answers www.facebook.com/alcmeon.answers
South Burlington, Vermont, United States
Provider of advertising response tools designed to help businesses increase their advertising response rates, stand out from the competition and improve return on investment. The company's advertising response tools includes call routing platform, real-time call tracking platform and services such as call monitoring, missed call monitoring, speech analytics and others, enabling agencies and companies to generate more business, retain customers, work more effectively and gather critical business intelligence.
Farmington, Utah, United States
The Calldrip engagement solution sets the standard for connecting with prospects and customers. We create meaningful connections at the peak moment of interest to launch the sales process with momentum. No other platform offers an integrated engagement tool like Calldrip. Your entire sales process is enhanced, allowing you to optimize every inbound and outbound lead opportunity. Our comprehensive engagement solution generates an instant response to your prospects / customers. Tracks the effectiveness of your marketing efforts with Call Tracking and Dynamic Number Insertion. Monitors the effectiveness of your team with call recording, scoring, transcribing, and artificial intelligence search capabilities. Increases your online presence with a convenient feedback process providing insights into your customers’ experience. Calldrip’s powerful engagement solution combines all of our tools into one affordable all-inclusive package that is customizable to meet your unique business needs.
Middletown, Delaware, United States
Enthu.AI helps B2C brands increase their sales by improving their sales agents/reps' performance. Enthu.AI listens to 100% of your sales agents/rep's calls, find improvement opportunities, provides coaching suggestions, and creates a cadence for timely coaching and interventions. Enthu.AI makes each of your agent/rep hit their quota
United States
Air AI is an advanced conversational artificial intelligence system designed to conduct lengthy, human-like phone calls for sales and customer service. It can autonomously handle 10-40 minute conversations, access over 5,000 applications, and operate 24/7 without training or management. Air AI offers perfect recall, personalized interactions, and seamless integration into existing business processes, making it a powerful tool for enhancing customer experiences and streamlining operations
Hyderabad, Telangana, India
At SmatBot, we stand at the forefront of the conversational AI-powered chatbot industry, serving a vast community of over 2000+ users. Our commitment to excellence is reflected in a versatile, coding-free chatbot platform that excels in various functionalities such as lead capture, appointment scheduling, FAQ support, and many more. We specialize in crafting custom chatbot solutions tailored to diverse industries, enhancing both customer support and operational efficiency. Fluent in 50+ languages, our global reach is unmatched. With omnichannel capability, SmatBot effortlessly integrates with Websites, WhatsApp, Instagram, Facebook, and Mobile Apps, ensuring a unified experience. Explore the future of intelligent interactions with SmatBot. To learn more about our innovative solutions, visit our website: https://smatbot.com. Join us on the journey of transforming conversations with cutting-edge AI technology.
Liverpool, England, United Kingdom
Developer of a visitor and call tracking tool designed to close the loop between leads and revenue. The company's tool offers a website analytics software which helps to track the website visitors, telephone calls, bookings or purchasing behavior of each customers, enabling businesses to measure their marketing activities.
- Must provide capabilities for recording, transcribing, and analyzing conversations. - Should offer insights related to customer interactions, such as sentiment analysis and key topic identification. - Needs to support integration with existing CRM systems or other business tools for seamless data usage. - Must cater primarily to enterprise-level users in sales, customer service, or training roles. - Not just focused on basic call recording; must also analyze conversations for actionable insights.
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