Narkar referenced Zendesk as a competitor or adjacent platform that some of Konnect Insights' partners currently sell, noting that partners will not prioritize Konnect Insights until they see revenue from it, just as they currently earn from Zendesk. This was Narkar's characterization of the competitive dynamic and is not a Zendesk-confirmed figure or statement.
Narkar also referenced Salesforce's Agent Force product as a comparable to Konnect Insights' Agent Empowered feature, stating that Konnect Insights offers more channels and therefore more context than Agent Force. This comparison was made by Narkar and is not a Salesforce-confirmed characterization. Freshdesk, a product of Freshworks, was cited as an integration partner rather than a direct competitor. No other specific competitors were named in the interview.