Narkar did not name direct competitors by name in this interview. He referenced Zendesk indirectly when explaining partner motivation, noting that partners already selling Zendesk need a financial incentive before they will prioritize Konnect Insights. He also referenced Salesforce's Agent Force product as a comparable to Konnect's Agent Empower feature, stating that Konnect offers more channels and therefore more context. These references were made by Narkar as competitive framing, not as confirmed figures about those companies.
Narkar cited Freshdesk (a Freshworks product) as a customer integration partner rather than a competitor, noting that Konnect Insights is integrated with Freshdesk. Freshworks was mentioned in the context of a hypothetical acquisition offer from that company, which Narkar declined to confirm or deny as a real offer.