Supportninja logo
Founded 2015

Supportninja

2020 Revenue

$14.8M

YOY

65.38%

Funding

$500.0K

Overview

About Supportninja

Outsourced Support for Startups

Monthly Revenue

$1.2M

+ $485.9K (65.38%)
Total Expenses

$1.2M

=
Net Income

$0.0

Ebidta Margin

0.00%

+
YOY Growth

65.38%

=
Rule of 40

65


Headquarters

503 Neches Street AustinTexasUnited States

Supportninja Revenue vs Funding

$Funding$Revenue

Revenue

In 2020, Supportninja revenue run rate hit $14.8M in revenue.

745.00%▲65.00%▲$1.1M$8.9M$14.8M

Funding History

Supportninja has raised a total of $500.0K.

Why are so many SaaS founders taking money from Founderpath.com instead of VC's?
Funding DateRoundTotalValuation
04/20/2015$500.0K

Customers

Supportninja has 10 customers.

Lifetime Months

×
Monthly ARPU

$8.8K

=
Lifetime Dollars


Acquisition Cost

Average Annual Price

$105.6K

$0$105.6K024681012

Churn

Supportninja has an annual churn rate of 0.00%

Churn vs Expansion

-100-500%50100
Gross Annual Dollar Churn

-0.00%

Annual Dollar Expansion

0.00%

Net Revenue Retention

100.00%

Team

Employees

Supportninja has 360 employees. They have 10 sales reps that carry a quota, an engineering team of 2 and a marketing team of 2.

2016201820192020170.00%▲9.00%▲11.00%▲
DistributionQty

Total Team Size

360

Engineers

2 (1%)

Sales

10 (3%)

Marketing

2 (1%)

CEO/Founder

Cody McLain

Serial Entrepreneur since the age of 14, grew his first business in relative poverty, had a few successes and failures. Currently is founder of SupportNinja, recently ranked #86 on the Inc. 5,000 list, employs over 500 employees. Cody also recently authored the book, From Foster Care to Millionaire and hopes to inspire our youth to raise their ambitions and self-esteem.


CEO Q&A

What's your age?

26

Favorite online tool?

Droplr.com

Favorite book?

The Entrepreneurial Roller Coaster

Favorite CEO?

Ben Kasanocha (my startup life book)

Advice for 20 year old self

Celebrate the small victories, not allabout the money. 1999 $3.5m in sales,


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Frequently Asked Questions about Supportninja

When was Supportninja founded?

Supportninja was founded in 2015.


Who is the CEO of Supportninja?

The CEO of Supportninja is Cody McLain


How many employees does Supportninja have?

Supportninja has 360 employees.

How much revenue does Supportninja generate?

Supportninja generates $14.8M in revenue.


How much funding does Supportninja have?

Supportninja has raised $500.0K.


Where is Supportninja headquarters?

Supportninja is headquartered at 503 Neches Street AustinTexasUnited States

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