Brightback
San Francisco, California, United States
Team · 2020
19
Founded
2018
Brightback Team Size (2022)
The first automated software for retention
Last updated
Founder / CEO
Guy Marion
CEO
The SaaS subscription economy is booming – but companies are losing billions from the cancel button. Guy Marion is CEO/founder of Brightback, the first automated software for retention. The company recently launched with significant Series A funding. He's a great interview (including the top reasons customers cancel) on revealing gold in the cancel button, and how focusing on retention (not acquisition) is the new growth strategy.
Q&A
| Question | Answer |
|---|---|
| What's your age? | 39 |
Brightback Employees & Team Size
Brightback employs approximately 19 people as of 2026, including 3 sales reps that carry a quota.
| Year | Milestone | Source |
|---|---|---|
| 2020 | Reached 19 employees (December 2020) | Not recorded |
| 2020 | Reached 22 employees (June 2020) | Not recorded |
| 2019 | Reached 19 employees (December 2019) | Not recorded |
Frequently Asked Questions about Brightback
Who owns Brightback?
Brightback is owned by Chargebee, which acquired it.
Who founded Brightback?
Brightback was founded by Guy Marion.
When was Brightback founded?
Brightback was founded in 2018.
How many employees does Brightback have?
As of 2020, Brightback had 19 employees.
Where is Brightback headquartered?
Brightback is headquartered in San Francisco, California, United States.
Compare Brightback to the industry
Brightback operates across multiple industries. Browse revenue, funding, and growth data for Brightback in each sector below.
Data and Sources
All figures on this page are taken directly from interviews or are estimates from public sources and proprietary models. Not financial advice. Read full disclaimer.
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