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Guy Marion
CEO at Brightback
BIO
The SaaS subscription economy is booming – but companies are losing billions from the cancel button. Guy Marion is CEO/founder of Brightback, the first automated software for retention. The company recently launched with significant Series A funding. He's a great interview (including the top reasons customers cancel) on revealing gold in the cancel button, and how focusing on retention (not acquisition) is the new growth strategy.
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