Conversation Intelligence Software
Customers.ai is a B2C sales and data platform founded in 2018 by Larry Kim, who also serves as CEO. The company helps website owners identify anonymous visitors by matching device and browser signals against a proprietary consumer dataset, then automates outreach to those identified contacts. Kim told Nathan Latka in August 2023 that the business crossed $2 million in ARR in 2022 and was targeting mid-to-high single-digit millions by the end of 2023. The company grew out of MobileMonkey, a Facebook Messenger chatbot tool that Kim launched in 2018 and rebranded as Customers.ai in spring 2023 after pivoting toward email-based sales outreach automation. The MobileMonkey install base, which spans hundreds of thousands of website pages, provided the foundation for a proprietary consumer dataset covering hundreds of thousands of individual U.S. consumers, including attributes such as marital status, age, income, and number of children. Kim previously founded WordStream, an AdWords and Facebook ad management platform that managed over $1 billion in advertiser spend before being acquired for $200 million in 2018. Customers.ai has since raised a Series A and carries a burn multiple below 1, with over two years of runway remaining as of the interview date.
- Revenue
- $3.9M
- Customers
- 400
- Year founded
- 2018
- Funding
- $5.4M
- Team size
- 29
- Location
- United States