The closest alternatives to Helpscout are Groove Networks (Software), Intercom and Zoho. Helpscout generates $24M in revenue with 224 employees. Every one of the 20 alternatives below is compared with Helpscout on revenue, funding, customers, team size and founding year.
Helpscout is pinned as the first column so every figure is read against it. Blank cells are figures we have not verified, never zeros.
| Company |  HelpscoutThis company |  Groove Networks (Software) |  Intercom |  Zoho |  DRUID AI |  Replicant |  Astute Technology Management |  KloudGin |  Sprig |  IntelliBPO |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $24M | $5.4M | $400M | $1.5B | $24M | $24.2M | $24.3M | $23.6M | $24.4M | $24.4M |
| Funding raised | $13M | Not disclosed | $241.9M | $7.3M | Not disclosed | $34M | Not disclosed | Not disclosed | $58M | Not disclosed |
| Customers | 9K | 10K | 30K | 250K | Not disclosed | 20 | Not disclosed | Not disclosed | 500 | Not disclosed |
| Team size | 224 | 24 | 1.5K | 24K | 170 | 209 | 21 | 186 | 91 | 177 |
| Founded | 2015 | 2011 | 2011 | 1996 | 2018 | 2017 | 1998 | 2014 | 2018 | 2017 |
| HQ | Boston, United States | United States | United States | India | United States | United States | United States | United States | United States | South Africa |
United States · Customer Service Automation Software
Provider of a help desk software for businesses. The company provides a ticketing system for teams and also tracks customer support metrics to help set goals for team and keep improving customer service.
Groove Networks (Software) revenue & fundingHelpscout vs Groove Networks (Software)
United States · Customer Service Automation Software
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
India · Customer Service Automation Software
Zoho Corporation is a software company that provides cloud-based business management and productivity solutions. Zoho's product suite includes applications for CRM, email and collaboration, project management, finance…
United States · Customer Service Automation Software
We are DRUID AI, providing the best end-to-end platform for AI-driven Conversational Business Applications. DRUID AI's platform enables fast, personalized, and hyper-automated interactions designed to deliver next-level…
United States · Customer Service Automation Software
IT management provider of help desk support increasing employee productivity for small- and mid-sized businesses in Columbus and Cincinnati
Astute Technology Management revenue & fundingHelpscout vs Astute Technology Management
United States · Customer Service Automation Software
KloudGin is the only combined one-cloud industry-focused field service and asset management solution that automates work management processes, enables customer self-service, increases worker productivity, unlocking new…
South Africa · Customer Service Automation Software
IntelliBPO is a premier Business Process Outsourcing (BPO) provider focused on offering leading global companies flexible and cost-effective strategies to deliver exceptional customer experiences.
United States · Customer Service Automation Software
Dixa is customer service software that empowers brands to create great experiences for customers and support teams in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in…
Singapore · Customer Service Automation Software
Tetherfi delivers rich-media, Vision AI driven, in-app customer engagement for Sales and Service to enterprises. Tetherfi's Multi-eXperience (MX) platform powered by Tetherfi SDK / API, enables enterprises to chat…
United States · Customer Service Automation Software
ConnectAndSell is a cloud-based sales acceleration platform that helps businesses connect with more prospects and have more conversations. This platform uses a combination of technology and human expertise to automate…
United States · Customer Service Automation Software
SafeSoft Solutions offers cloud based call center software making sales and service interactions with clients and employees.
SafeSoft Solutions revenue & fundingHelpscout vs SafeSoft Solutions
United States · Customer Service Automation Software
AI-Powered HIPAA-Compliant Help Desk, Customer Service & ITSM Applications. Founded in 1999, our median customer retention is 12.8 years. Beauty in Simplicity, Power in Functionality. Swift Deployment, Lasting…
United States · Customer Service Automation Software
Helping the world’s most innovative subscription companies solve their most pressing initiatives by igniting best-in-class subscription performance with Salesforce. Neocol & Salesforce, together, create a world-class…
United States · Customer Service Automation Software
Skit.ai is a conversational artificial intelligence (AI) company that provides voice and chatbot solutions to businesses. Skit.ai's platform enables businesses to build and deploy custom voice and chatbot applications…
United States · Customer Service Automation Software
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers.
United States · Customer Service Automation Software
Avaamo is an advanced multimodal generative AI platform empowering global enterprises to automate and deliver outstanding self-service experiences. Avaamo supports self-service interactions across HR, IT service desks…
United States · Customer Service Automation Software
Vertical Solutions develops, implements, and supports best-in-class CXM (Customer Experience Management) Contact Center and Service
Vertical Solutions, Inc revenue & fundingHelpscout vs Vertical Solutions, Inc
United States · Customer Service Automation Software
From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is transforming the way school districts provide and manage services.
Helpscout ranks #98 of 1,739 Customer Service Automation Software companies by annual revenue, putting it in the top 6% of the market.
| Date | Round | Amount | Valuation |
|---|---|---|---|
| Feb 2017 | Funding round | $6.2M | Not disclosed |
| Mar 2015 | Funding round | $6M | Not disclosed |
| Jul 2012 | Funding round | $365K | Not disclosed |
| Oct 2011 | Funding round | $435K | Not disclosed |
The closest alternatives to Helpscout are Groove Networks (Software), Intercom and Zoho. This page compares each of them with Helpscout on revenue, funding, customers and team size.
Groove Networks (Software) is the closest alternative to Helpscout, generating $5.4M in revenue. Which alternative fits best depends on budget and company size, so compare all 20 alternatives above before choosing.
Helpscout generates $24M in revenue.
Helpscout has raised $13M in funding.
Helpscout has 9K customers.
Yes. Helpscout generates $24M in revenue versus $5.4M at Groove Networks (Software).
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