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Help Scoutrevenue & funding

Help Desk Software100 City Hall Plaza, 5th Floor, Boston, MassachusettsFounded 2011CEO Toby Gabriner

Help Scout is a customer support platform for growing businesses: a shared inbox that brings email, chat, SMS, social and voice into one place, plus a knowledge base and AI tools that draft replies and answer customers.

helpscout.comLinkedInUpdated Oct 30, 2026
Annual revenue
$24M
Oct 2022EST
Latka List
=238
of 1,356 interviewed companiesEST
Total raised
$13M
4 rounds
Employees
224
Jul 2024
Customers
12K

Help Scout revenue

Help Scout has not published its revenue. GetLatka estimates it at about $24M a year (October 2022). Help Scout is #238 on the Latka List, level with one other. The list ranks the 1,356 companies Nathan Latka has interviewed by revenue.

$0
$10M
$20M
$0
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$24M
20112012–212022
ReportedEstimateFounded 2011 at $0; every reading has its own bar
As ofRevenueSource
Oct 2022$24MESTGetLatka estimate

Help Scout funding rounds & investors

Help Scout has raised $13M across four rounds since 2011. The latest was a $6.2M funding round in January 2017.

DateRoundRaisedSource
Jan 2017Funding round$6.2M–
Mar 2015Series A$6M–
Jul 2012Seed$365K–
Oct 2011Seed$435KTechCrunch
Total raised$13M

Interviews with Nick Francis

Nathan Latka has interviewed Help Scout once, speaking with Nick Francis. Each figure links to the second it was said.

Watch: How Help Scout Reached 9,000 Customers and 60% Year-Over-Year Growth (Interview with Co-Founder and CEO Nick Francis)

July 2018 · Nick Francis, Co-Founder and CEO

How Help Scout Reached 9,000 Customers and 60% Year-Over-Year Growth (Interview with Co-Founder and CEO Nick Francis)

Read the interviewWatch

Help Scout competitors

Help Scout competes most directly with Zoho, Intercom and Groove Networks (Software).

CompanyRevenueFundingEmployeesCustomersFounded
Zoho$1.5B$7.3M24K250K1996
Intercom$400M$240.8M1,50030K2011
Help Scout$24M$13M22412K2011
Groove Networks (Software)$4M–2410K2011

Help Scout CEO, founders & employees

Nick Francis, Jared McDaniel and Denny Swindle founded Help Scout in 2011. Toby Gabriner is CEO. Help Scout had 224 employees (July 2024, Product Hunt).

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200
80
116
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152
216
218
224
2018201920202021202220232024
ReportedOne figure per year; a reported figure wins over an estimate
All 10 headcount readings, with sources
As ofEmployeesSource
Jul 2024224Product Hunt
Sep 2023218–
Jul 2023215–
2023218–
2022216–
Aug 2021152–
Dec 2020120–
Jun 2020119–
Dec 2019116–
201880Nick Francis on cameraWatch at 2:27

Help Scout FAQ

What is Help Scout's revenue?

GetLatka estimates Help Scout's revenue at about $24M a year (October 2022). The company hasn't published its own figure.

How much funding has Help Scout raised?

Help Scout has raised $13M across four funding rounds. The latest was a $6.2M funding round in January 2017.

How many employees does Help Scout have?

Help Scout had 224 employees in July 2024, according to Product Hunt.

Who is the CEO of Help Scout?

Toby Gabriner is the CEO of Help Scout.

Who founded Help Scout?

Nick Francis, Jared McDaniel and Denny Swindle founded Help Scout in 2011.

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How this page is sourced

10 said on camera · 2 from public sources · 1 estimate. Founder figures link to the second they were said; public figures name their source; estimates are marked EST and say whose they are. Not financial advice. The Latka List ranks the private, operating companies Nathan Latka has interviewed by the latest revenue figure on each profile, reported or estimated; equal figures share a rank.

Updated Oct 30, 2026Data disclaimerReport a correctionClaim this profile