Top 205 Feedback Analytics Software SaaS Companies in May 2026

London, England, United Kingdom

Provider of a point-of-payment rating fintech platform intended to offer businesses a real-time, validated view of customer satisfaction and overall company performance. The company's platform provides consumers with a simple and anonymous way to provide feedback on their shopping or dining experience by rating with a single key-press of 0-9 on payment terminal keypads in retailers across the world, enabling businesses to improve key metrics such as service, value and product selection as well as receive insight needed to make changes and improvements.

Amsterdam, North Holland, Netherlands

Wonderflow is a leader in Generative AI for Voice of the Customer (VoC) analysis, helping enterprise businesses unlock the full potential of customer feedback—all with one tool. Millions of reviews are written daily. It is not always easy for companies to extract the full value from them due to a lack of time, resources, or expertise in this area. Our AI-powered sentiment analysis platform leverages Natural Language Processing (NLP), Generative AI, and Predictive AI to transform unstructured feedback into actionable insights. In turn, consumer insights, product development, marketing, customer care, and e-commerce teams can access unified insights within a few clicks. Since 2015, our mission has been simple: to make sure at least one product or service in your life has been improved by Wonderflow's insights. We're recognized by top industry analysts like Forrester, 451 Research, Omdia, and Aragon.

Tampere, Pirkanmaa, Finland

Giving and understanding feedback shouldn’t be hard. Our mission is to help companies engage with their customers through the simple press of a Smiley button, and turn feedback into profitable actions. With more than 4,000 clients in 135 countries, we are proud to help capture the voice of customers in organizations all over the world. Founded in 2009, we are the pioneers of instant customer feedback and have collected over 2 billion feedbacks to date. Our simple feedback insights solution helps customers improve service excellence and business performance, instantly and over time: GET LOADS OF FEEDBACK Our Smileys capture your customers’ emotions at the exact moment and experience point. SHARE INSIGHTS Learn together with your staff what works and what doesn’t with HappyOrNot Analytics. TAKE ACTION Our Success Services give you the tools and best practices to transform your organization. Copyright © 2025 HappyOrNot Ltd. All rights reserved. All trademarks, service marks and company names belong to their respective owners. Registered designs No. 004124253-0003, 004115137-0001, US D853,378, US D836,098.

Jakarta Selatan, DKI Jakarta, Indonesia

SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real time.

United States

Tivian - the Experience Intelligence Platform. Through advanced analytics and cutting-edge AI technology, Tivian helps great organizations capture and harness experience data to drive business listening, deeper insights, and better decision-making. Tivian’s intelligent experience management platform increases corporate effectiveness and enables a smarter business world, empowered by insight. Built on 20 years of experience in enterprise feedback management, Tivian provides over 400 customers in 35 countries with the ability to take action and achieve their objectives.

Raleigh, North Carolina, United States

Provider of a feedback management software designed to analyze customer feedback. The company's feedback management software prioritizes data-driven insights from customer feedback, enabling businesses to gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions.

New York, New York, United States

PlaybookUX is an end-to-end user testing software. Watch videos of people interacting with your website, prototype, designs and more. Conduct both moderated and unmoderated research. PlaybookUX handles the manual work such as recruiting, incentivizing, scheduling, transcribing, and analyzing video sessions. Understanding customer preferences leads to higher customer retention, improved conversion rates and effective decision making.

Berlin, Berlin, Germany

ProvenExpert helps you harness the power of online customer reviews for your business - and increase visibility, create trust with potential customers and boost sales. Collecting reviews has never been easier: You choose a template that suits your individual needs and invite satisfied customers (e.g. via link, email, QR code or social media) to give feedback on your products and services. Present your reviews on your ProvenExpert profile and rating seal where you can also import ratings from other review platforms such as Facebook and Google. Finally, you can place your rating seal directly on your own website to show people they are in good hands with you. To learn more, visit us at www.provenexpert.com

New York, New York, United States

Developer of a SaaS based platform intended understand customer feedback data across all channels. The company's platform uses advanced A.I. technology to process and interpret customer feedback across online and offline channels, provides metrics and interactive visualizations to explain what client's customers are saying, enabling businsses to improve customer service and feedback analysis.

Salt Lake City, Utah, United States

Swell is a customer experience management platform that helps businesses to collect, analyze, and act on customer feedback. The company was founded in 2016 and is headquartered in Salt Lake City, Utah. Swell's platform enables businesses to gather feedback through various channels such as email, SMS, and social media, and then provides insights and analytics to help them improve their customer experience. Swell's customers include small and medium-sized businesses across a range of industries, including healthcare, retail, and hospitality.