- Revenue
- $100M
- Customers
- 80K
- Year founded
- 2012
- Funding
- $93M
- Team size
- 1K
- Growth
- -
Top 166 Customer Journey Analytics Software SaaS Companies in July 2026
As of July 2026, there are 166 SaaS companies in Customer Journey Analytics Software. They have combined revenues of $2.3B and employ 12.8K people. They have raised $3.3B and serve 111.7M customers combined.
Customer Journey Analytics Software is designed to help organizations understand and optimize the entirety of a customer's experience with their brand. By analyzing data from various touchpoints across different channels, these tools provide insights into customer behavior, preferences, and pain points during their journey. Organizations use this software to track the effectiveness of marketing strategies, improve customer retention, and enhance overall engagement. Typical features of customer journey analytics software include multi-channel tracking, real-time data analysis, visual reporting, and predictive modeling. These features allow users—such as marketing teams, customer experience professionals, and data analysts—to visualize customer interactions, identify drop-off points, and tailor their strategies accordingly. The primary users of these solutions tend to revolve around marketing and customer experience roles, who aim to derive actionable insights from customer data for improved decision-making.
Filters
Sorting: Highest -> Lowest
Top Customer Journey Analytics Software Companies
Showing 10 of 32 companies ranked by annual revenue.
2
Reputation
San Ramon, Illinois, United States
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience. The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform's advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue. Based in California's Silicon Valley with offices in Arizona, Europe and Asia, Reputation.com is funded by the same venture capital firms that backed Skype, Intuit and Symantec. We've assembled a team of top-tier engineers and data scientists, and an award-winning support organization to ensure client success.
- Revenue
- $100M
- Customers
- -
- Year founded
- 2006
- Funding
- $325.3M
- Team size
- 500
- Growth
- -
- Revenue
- $98.5M
- Customers
- 2M
- Year founded
- 2004
- Funding
- $119.6M
- Team size
- 579
- Growth
- -
4
Altudo
New York, New York, United States
A global digital marketing and technology consulting company focused on creating personalized, seamless experiences across channels and optimizing customer experience
- Revenue
- $73.5M
- Customers
- -
- Year founded
- 2001
- Funding
- -
- Team size
- 447
- Growth
- -
5
Alida
Ontario, Canada
Alida is a software company that provides a customer experience management (CXM) platform. Their platform enables businesses to collect, analyze, and act on customer feedback and insights, helping them to improve customer satisfaction, loyalty, and retention. Alida's CXM platform includes features such as survey creation, data analytics, and customer segmentation, which allow businesses to gather actionable insights from their customers and use that data to improve their products, services, and overall customer experience.
- Revenue
- $69.4M
- Customers
- -
- Year founded
- 2000
- Funding
- $82.4M
- Team size
- 324
- Growth
- -
6
Plaid
Tokyo, Japan
Provider of a customer experience (CX) platform for digital marketers. The company's CX platform provides a prompt analysis and a real time visualization of web site visitors' behavioral data on a per-person level, to allow marketers to make appropriate communications with each and one of their customers, enabling them to understand their customer deeply and create a better customer experience.
- Revenue
- $66.8M
- Customers
- -
- Year founded
- 2011
- Funding
- $33.5M
- Team size
- 258
- Growth
- -
- Revenue
- $65.7M
- Customers
- -
- Year founded
- 2016
- Funding
- $8.8M
- Team size
- 23
- Growth
- -
- Revenue
- $53.5M
- Customers
- 500
- Year founded
- 2010
- Funding
- $15.9M
- Team size
- 140
- Growth
- -
- Revenue
- $48M
- Customers
- 1.5K
- Year founded
- 2010
- Funding
- $102.2M
- Team size
- 246
- Growth
- -
10
Sojern
San Francisco, California, United States
Sojern is a Travel Marketing Platform that helps you find, attract, convert, and engage your customers throughout the travel buying journey. We deliver your marketing messages directly to travelers and provide you with the insights, expertise, and technology needed to drive growth and maximize revenue for your travel business. We deliver unrivaled traveler insight, intelligent audiences, multichannel activation and optimization, and a connected guest experience for hotels – all in one place.
- Revenue
- $46.6M
- Customers
- -
- Year founded
- 2007
- Funding
- -
- Team size
- 424
- Growth
- -
Inclusion Criteria
- The software must provide multi-channel tracking capabilities to analyze customer interactions across various platforms. - It should offer analytics features that allow users to identify patterns in customer behavior during their journey. - Must include real-time reporting to help businesses make timely and informed decisions based on current customer data. - It should enable visualization of customer journeys and provide insights that inform marketing and sales strategies. - Not limited to tracking engagement; must also help users improve customer experiences based on data analysis.