Eric Boduch identified WalkMe as Pendo's primary and most consistent competitor during his tenure. He described a period when Pendo's win rate against WalkMe had fallen to 50/50, which he characterized as unacceptable for a competitive sales organization. Pendo responded by investing in product marketing centered on the argument that in-app guides are only effective when paired with behavioral analytics, a capability Boduch said WalkMe lacked in a meaningful way at the time.
Boduch stated that WalkMe had more advanced guide functionality, including branching logic, which it was using effectively in sales conversations. Pendo's counter-positioning focused on the analytics layer, arguing that guides deployed without behavioral targeting are misapplied. Boduch attributed the subsequent improvement in win rate to that messaging and sales training investment. All characterizations of WalkMe's product capabilities and market position are Boduch's stated opinions from the time he was at Pendo and are not confirmed figures from WalkMe.