Cor Prins

BIO

Cor started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche. Cor specializes in translating ITIL theory into practical process flows and supporting tool specifications. His work had a major impact on the ITSM industry when in 1999 he developed the first comprehensive set of integrated ITIL-based service management processes, called the Alignability Process Model. This set of process definitions and implementation practices was later acquired by BMC Software. Giving managers the ability to track the financial aspects of their services has always been his main interest.