Smith.ai
virtual receptionist service
Customer Service Software
Customer Service Software is a category of tools designed to help organizations manage and enhance their interactions with customers. These solutions streamline customer inquiries, support requests, and feedback through various channels such as email, chat, phone, and social media. Primary use cases include ticket management, customer communication, and issue resolution, enabling teams to provide timely and effective service. Typical features of customer service software include ticketing systems, knowledge bases, live chat support, and automated response systems, including AI-powered chatbots. These tools are often used by customer support teams, sales departments, and operations managers who seek to improve customer satisfaction and operational efficiency. By centralizing customer interactions, these solutions aim to foster loyalty and resolve issues quickly, which is essential for businesses of all sizes.
Popular Customer Service Software
Appointment Reminder Software
Popular Appointment Reminder Software products used by Customer Service Software
Zappy
Zappy is an all-in-one software for local service business. Zappy maximizes revenue by providing tools to build, grow and manage businesses. It offers a powerful appointment scheduling system and allows professionals to build long-term relationships with final clients. Zappy is market leader in Portugal and privileges partnerships with key players. We serve clients around the world.
vcita
vcita helps business owners and entrepreneurs around the world manage the fundamentals of their business: money, time, clients, and marketing. Our all-in-one business management platform streamlines and automates SMB's day-to-day operations, keeping them fully connected to their business, and allowing them to remain competitive in an ever-changing digital-first economy. vcita’s easy-to-use app enables solopreneurs and small teams to run their entire business online, turning time-consuming tasks like scheduling, payment collection, and marketing into simple, one-click operations. We build strategic partnerships with global enterprises to create long-lasting customer engagement and new growth opportunities, whilst empowering their SME customer base with value-added services. For more information, visit intandem.vcita.com
Petvisor
Petvisor is a veterinary and pet services business management and client engagement software company that provides a suite of mobile-enabled technologies for the pet care industry.
CBA Informatique
platform enabling medical professional to track and maintain their daily activities
4Clinics
a smart solution for automation of medical offices
Call Center Infrastructure (CCI) Software
Popular Call Center Infrastructure (CCI) Software products used by Customer Service Software
NFON
NFON AG is a pan-European cloud private branch exchange provider in Germany. It solutions offered by the company include Nconnect Voice, Ncontactcenter, Nhospitality, Neorecording and Nvoice for Skype for Business.
TCN
As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Our cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. We believe that every call center should have the ability to scale, affordability. Stop paying for features you don't need. Learn more @ tcn.com
Convoso
cloud contact center software provider
ReadyMode
Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.
Pulse Telesystems
Pulse is recognized as a leading provider of call center solutions that effectively utilize Web Real-Time communication to enhance the efficiency of call center operations.
55PBX Cloud Contact Center
55pbx is a virtual PBX with AI, Dialer, Secured IVR and more
Call & Contact Center Software
Popular Call & Contact Center Software products used by Customer Service Software
unifonic
Provider of solutions intended for cloud communications industry
Uniphore
Uniphore is the Business AI Company for the agentic enterprise. The Uniphore Business AI Cloud spans agents, models, knowledge, and data, combining the simplicity of consumer AI with the rigor, security, and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately, while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data. Built for the Enterprise, backed by AI Leaders Backed by NVIDIA, AMD, Snowflake, and Databricks, Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ, Infoworks, Orby AI, and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
SupportYourApp
Provides support coverage for IT companies, along with software, hardware, SaaS and fintech businesses. Support includes 15 languages via phone, email, live chat and social media
Plivo
Customer engagement platform
enfinitec
enfinitec is a provider of integrated service solutions, catering to various business needs, from customer care services to high-end repair.
AnywhereNow
What if you could 𝗿𝗲𝗱𝘂𝗰𝗲 𝗮 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁 𝗽𝗲𝗿𝗰𝗲𝗻𝘁𝗮𝗴𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝘂𝗻𝗻𝗲𝗰𝗲𝘀𝘀𝗮𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗱𝗶𝗮𝗹𝗼𝗴𝘂𝗲𝘀 and 𝗴𝗮𝗶𝗻 𝟲𝟱% 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿? With AnywhereNow you can leverage your existing Microsoft investments to 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 and 𝗿𝗲𝗱𝘂𝗰𝗲 𝗜𝗧 𝗰𝗼𝘀𝘁 through 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻, 𝗔𝗜 𝗱𝗿𝗶𝘃𝗲𝗻 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀, and a 𝗳𝘂𝗹𝗹 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲. AnywhereNow has become the leading Dialogue Management solution, native to Microsoft Teams. Our Dialogue Cloud is: - The preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL - The world’s first Microsoft certified Contact Center for Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a 𝗳𝗮𝘀𝘁𝗲𝗿 𝗰𝗮𝗹𝗹 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴, 𝘀𝗮𝘃𝗶𝗻𝗴 𝗰𝗼𝘀𝘁𝗹𝘆 𝘁𝗶𝗺𝗲 and 𝗼𝘃𝗲𝗿-𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻. AnywhereNow is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. 𝗥𝗲𝗾𝘂𝗲𝘀𝘁 𝘆𝗼𝘂𝗿 𝗱𝗲𝗺𝗼 𝘁𝗼𝗱𝗮𝘆: https://anywhere365.webflow.io/book-a-demo
Co-Browsing Software
Popular Co-Browsing Software products used by Customer Service Software
Glia
digital customer engagement solutions
Tetherfi
Tetherfi delivers rich-media, Vision AI driven, in-app customer engagement for Sales and Service to enterprises. Tetherfi's Multi-eXperience (MX) platform powered by Tetherfi SDK / API, enables enterprises to chat, video, audio, screen share & co-browse with their customers and prospects through secure mobile apps, popular messaging platforms and websites from anywhere on any device. Tetherfi's Secure Work From Home offer provides a seamless and secure work from home experience for agents, supervisors, and other users, just like working from the office. Our modular architecture simplifies and enriches the digital customer journey in agile & cost-effective manner. Our platform delivers a consistent user experience and interface across on-premise, hosted, hybrid and pure-cloud deployments. At Tetherfi we work with some of the world’s leading banking, telecommunication and hospitality brands to accelerate their digital transformation journey. Tetherfi is one of Singapore’s fastest-growing technology and is the recipient of Frost & Sullivan’s 2019 Best Practices Award. Our customers are spread across more than 12 countries using 22Million API driven interactions every year and using 10,000+ Secure Agents.
Vee24
Developer of a web-based customer engagement platform designed to increase e-commerce sales and improve customer service. The company's web-based customer engagement platform provides a live video chat interface for brands to connect with their customers over the internet, on mobile devices and in stores using voice, video chat, text chat and co-browsing, enabling clients to get customer feedback directly from their customers which helps them to increase their service.
SightCall
Developer of real-time video conferencing technology designed to provide insights on customer experience. The company's video conferencing technology has developed a cloud based programming interface WebRTC for live visual communications and adheres to both business applications as well as APIs and SDKs, enabling enterprises to configure their preferred customer visual support experience.
Oct8ne
The live chat evolution is our coviewing technology: You can show products of your catalog in real-time while talking to your customers and personalize their shopping experience. Thanks to the coviewer, a visual support integrated with our chat, the client and the agent share a virtual space where they can share product images and videos, whether they are in your catalog or not. Attending through visual customer service is the best way to increase your e-commerce sales: agents can apply up-selling and cross-selling techniques because they know the needs of each client. In this way, imitating the communication of a real experience, communication is fast and easy and the visual barriers between the client and the brand are broken. Try our 14-day free trial: we do not ask for your credit card details.
Finly
Sinds 2023 is Finly onderdeel van Blinqx. Blinqx is een aanbieder van softwareoplossingen die dienstverlenende professionals versterkt in hun groei en succes. Het intelligente platform Finly verhoogt het resultaat van elk verkoop- en adviesgesprek. Ons motto: Iedere dag een procentje erbij en een minuutje eraf. Finly bestaat uit zes onderdelen: 1. Engage: Ontvang signalen en verstuur (geautomatiseerd) uitnodigingen aan prospects en klanten en geef hen toegang tot de agenda van jouw verkopers en adviseurs. 2. Plan: Geef elke prospect en klant de mogelijkheid om online een afspraak te plannen in de agenda van jouw adviseurs en verkopers. 3. Prepare: Laat klanten bestanden uploaden, downloaden en ondertekenen en formulieren invullen op de beveiligde voorbereidingspagina. 4. Meet: Co-browsen en schermdelen, videochat en veilig documenten uitwisselen: alle tools om te scoren in online verkoop- en adviesgesprekken. 5. Close: Laat medewerkers excelleren met een gestructureerd verkoop- of adviesproces en genereer gepersonaliseerde adviesrapporten en voorstellen die tot deals leiden. 6. Flow: Flow is het extra brein. Met een workflow zorg je ervoor dat geen enkele klant of prospect van de band valt en dat je volledig grip hebt op je portefeuille.
Complaint Management Software
Popular Complaint Management Software products used by Customer Service Software
Route.com
Route is the leader in the post-purchase experience. From delivery to re-discovery, Route protects brands and their customers with licensed shipping insurance, fast issue resolution, package tracking, carbon-neutral shipping, and remarketing. Route helps brands control for the unexpected and transform even negative experiences into opportunities to drive loyalty. Since launching in 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen to protect nearly 150 million orders. Route seamlessly integrates with leading ecommerce platforms, including Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, and WooCommerce, and also provides custom API integrations for enterprise merchants. See for yourself: route.com/demo
Elixir-Technologies
Send compliant customer communications to members, from creation to delivery to multiple delivery channels, with a subscription based 100% Cloud Solution-Tango+
Redo Tech
Redo Tech is a technology company focused on supporting e-commerce brands, providing a platform for managing orders, returns, marketing campaigns, customer support, and more. They develop a free return automation application for brand owners, turning refunds into exchanges or store credit.
Zero Friction
Zero Friction helps heat suppliers, building managers and service providers do customer care and billing. We developed an easy to implement software platform that supports you to interact more transparently with your customers and gives you advanced insights.
Lexop
Removing friction from collections by offering the most customer-centric software-as-a-service to world-class companies.
Issuetrak
For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use. As a result, our customer satisfaction score averages between 96-98%. Issuetrak is completely U.S.-based in Norfolk, Virginia while serving clients around the world and in nearly every industry. Whether your issues are referred to as tickets, requests, complaints, or bugs, Issuetrak’s configurable, integrated software ensures that you won’t miss anything. When you choose Issuetrak, we’ll be with you every step of the way to fully customize a site that addresses your needs and no one else’s. Speak with an expert today. https://www.issuetrak.com/speak-with-an-expert/
Contact Center Knowledge Base Software
Popular Contact Center Knowledge Base Software products used by Customer Service Software
ServiceAide
Provider of an IT service management platform intended to help businesses to enrich every customer's experience. The company's platform offers to configure and automate the IT management processes and helps in empowering self-service resolutions, enabling clients to build a comprehensive knowledge base.
Dolmen
Dolmen is an all-in-one platform to answer your many customer knowledge issues.
Threado Inc
The AI Assistant that replaces knowledge search. Threado AI revolutionizes how your customer-facing teams access and get work done using company's internal knowledge. Setup in minutes on Slack, Microsoft Teams, or as a Chrome app.
Helpjuice
Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without having to call or email support.
Knowmax
Knowmax, Knowledge Management Solution, is a self-service, centralized information repository for incorporating and organizing information of enterprises, making it accessible and convenient for employees across departments, Customer Support Teams and users alike. Powered by Decision Trees, Picture Guides and a robust Content Management System, information and data can be created, checked and redistributed to deliver quick resolutions, seamless customer experiences and business efficiency.
Askhr
knowledge management and support automation
Contact Center Quality Assurance Software
Popular Contact Center Quality Assurance Software products used by Customer Service Software
SquadStack
SquadStack is India’s most trusted telecalling outsourcing partner, revolutionizing traditional telecalling with a technology and data-driven approach. By integrating ‘People’, ‘Systems’, and ‘Knowledge’, we enable leading businesses to scale with enhanced flexibility, improved conversions, reduced customer acquisition costs (CAC), and actionable insights. Our solutions seamlessly integrate AI and human expertise, effectively overcoming the limitations of traditional contact centers. This results in up to 90% lead connectivity, 40% more conversions, superior quality audits, and increased agent productivity. SquadStack’s telecallers connect with lakhs of leads daily for top businesses like Tata Digital, AngelOne, Eureka Forbes, Delhivery, Kotak Securities, Redbus, BharatPe, and Amity University. Choosing SquadStack means more than just outsourcing telecalling. It means partnering with a company dedicated to transforming your customer engagement. Our commitment to excellence and driving business outcomes ensures your business stays ahead in an increasingly competitive market.
Cogito
AI-powered call center software
Observe.AI
AI-powered voice analytics for call centers
CallMiner
CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
Convin
Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges. Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.
ISI Analytics
ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure. The Ultimate Queue Performance Tool Call Center Insights powered by ISI Queue Analytics Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center. ISI’s Queue Analytics platform coupled with existing call queuing capabilities from Cisco, Webex and Microsoft enables customers to significantly reduce Contact Center operational costs. With advanced reporting capabilities, call recording and real-time performance metrics, ISI provides a solution suite enhancing each of your call center queues. If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Our SaaS software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.
Contact Center Software
Popular Contact Center Software products used by Customer Service Software
Infobip
Infobip is a global leader in omnichannel engagement, offering a wide array of messaging channels and tools for advanced customer engagement, authentication, and security. We simplify complex consumer communications to help clients grow their business and enhance customer experiences quickly, securely, and reliably. As a quality-driven engineering powerhouse, we’ve grown over 15 years to include 70+ offices across six continents with over 3,700 experts. We’re committed to innovation, developing all our solutions in-house, and are proud of our talented team. Our approach is rooted in learning by doing, driven by a passion for technology.
247 ai
customer engagement solutions powered by artificial intelligence.
Bird (Formerly MessageBird)
a cloud communications platform to communicate with customers through various channels such as SMS, voice, chat, and email.
Talkdesk
Talkdesk is a cloud-based contact center software company
Dialpad
a cloud-based communication platform that includes voice, video and contact center solutions
Hugo
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent. African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this. Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients. As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people
Contact Center Workforce Software
Popular Contact Center Workforce Software products used by Customer Service Software
Playvox
B2B SAAS platform for customer service and support operations
Cresta
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
Systems Integration, Inc.
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center solutions and IT services. For 30 years, SII has developed a unique and broad expertise in system design, implementation, operations, and maintenance of such services to help the US Government and enterprise clients significantly improve the performance and responsiveness of their organizations to their customers.
EvaluAgent
cloud-based business-management software intended to make contact centers home to a great customer experience
VCC Live
VCC Live is a cloud contact center solution that fits the way you work. With over 400 clients in 50+ countries worldwide, we work with you to level up your unique capabilities and unlock the potential of your agents through our fully customizable platform. Our longstanding experience in the contact center market provides us with a great awareness of the industry’s key challenges – across both outbound and inbound communication. We use our inherent knowledge and capabilities to help various teams meet and exceed their KPIs. Whether your business needs to reduce cost, increase productivity, or develop customer relations – we proactively work with you to maximize your chances of success.
Call Tools
Provider of cloud based contact center services. The company provides cloud based services with real-time analytics including call tracking, hosted PBX, predictive dialer and bulk SMS.
Conversational Support Software
Popular Conversational Support Software products used by Customer Service Software
247 ai
customer engagement solutions powered by artificial intelligence.
Uniphore
Uniphore is the Business AI Company for the agentic enterprise. The Uniphore Business AI Cloud spans agents, models, knowledge, and data, combining the simplicity of consumer AI with the rigor, security, and scalability the enterprise demands. Business users can harness AI effortlessly and deliver outcomes immediately, while CIOs gain the foundation to build powerful AI applications embedded into workflows and trained on enterprise data. Built for the Enterprise, backed by AI Leaders Backed by NVIDIA, AMD, Snowflake, and Databricks, Uniphore brings a unique combination of capital and strategic alignment — validating its position as the definitive Business AI leader. Recent acquisitions of ActionIQ, Infoworks, Orby AI, and Autonom8 further cement Uniphore's AI talent depth and accelerate outcomes for clients. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
Aisera
AI-powered service management platform for enterprise customers.
Hypertype AB
Hypertype's AI detects the most relevant information from you or your company's emails, document and Notion and then auto-generates custom replies to each incoming email with just the click of a button.
Vosyn
Vosyn offers real-time localization and authentic communication, leveraging AI-driven solutions to break language barriers.
Gorgias
customer support helpdesk platform
Customer Communications Management Software
Popular Customer Communications Management Software products used by Customer Service Software
unifonic
Provider of solutions intended for cloud communications industry
GupShup
the leading conversational messaging platform
Thryv
Thryv Holdings, Inc. (NASDAQ:THRY), provider of Thryv software, supports more than 50,000 local businesses across the U.S., Canada and Australia. Thryv's do-it-all small business software helps small businesses reach more customers, stay organized and get paid faster.
Dialpad
a cloud-based communication platform that includes voice, video and contact center solutions
Nextiva
a cloud-based communication and collaboration software company
Backbase
a banking software designed to empower financial institutions to accelerate their digital transformation
Customer Education Software
Popular Customer Education Software products used by Customer Service Software
Computer Generated Solutions Inc.
global provider of business applications, enterprise learning, and outsourcing services
Playvox
B2B SAAS platform for customer service and support operations
ServiceRocket
Headquartered in Palo Alto, ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta. As a tech-enabled services company, our people and technology reduce complexity and accelerate growth. Customer success is at the heart of what we do. We delight our customers every day. Our diverse team of Rocketeers collaborate across Asia, Australia, Europe, North and South America. Their commitment, to the success of our partners, customers and each other, fuels The Rocket. We’ve got your back.
Turbo AI
Turn audio, video, and text into notes, podcasts, and quizzes - www.turbo.ai
Intradiem
Developer of a web based new hire and continued training simulation software for call centers and sales driven organizations. The company develops software that enables trainees and job applicants to take simulated calls, enter data and interact with virtual customers while it records both voice and keystrokes for review by trainers and hiring staff.
hospitable.com
Hospitable, an Inc 5000 company, gifts short-term rental hosts their valuable time back. Founded in 2016, Hospitable makes short-term hosting trivial for property owners and managers. Hospitable’s tools allow hosts to automate the most time-consuming elements of hosting, and their content and community educate investors on how to grow their short-term rental returns. Hosts use Hospitable to answer 90% of guest messages with AI-powered automated messaging, to automate their team notifications so they never miss a clean, and to avoid double bookings with a synchronized calendar across booking channels. Hospitable allows hosts to build their own direct booking website with many of the safeguards you would find in a 3rd party OTA and to integrate with popular 3rd party online travel agencies (Airbnb, Vrbo, and Booking.com).