The Top Customer Service Software SaaS Companies

As of Jan 2020, these 207 SaaS companies are the largest in the Customer Service Software space. (Click to apply)

This list tracks the largest private B2B Customer Service Software SaaS companies by revenue. In total, this list features 207 companies with combined revenues of $7.9B.

These companies have raised a total of $197.5M. Together, these Customer Service Software saas companies serve 45M customers and employ over 23K on their teams.

$0 - $1M ARR
  1. LogCheck $997.7K
  2. Exit41 $990.0K
  3. Waitry $987.1K
  4. BrewLogix $976.2K
$1M - $5M ARR
  1. ipSCAPE $4.6M
  2. Plaid $4.4M
  3. twixor $4.3M
$5M - $10M ARR
  1. Youmail $9.4M
  2. EMnify $9.2M
  3. VIPdesk $8.9M
$10M+ ARR
  1. InterCall $2.7B
  2. Zendesk $1.0B
  3. Five9 $550.0M
  1. 01
    InterCall

    InterCall

    Customer Service Software

    Provider of cloud-based unified communications service. The company provides conference and collaborations tool, audio conferencing, webcasting and unified communication services. It also offers telephony, messaging, conferencing and collaboration tools to

    $3B

    1M

    169

    1991

    Customer Service Software

  2. 02
    Exela Technologies

    Exela Technologies

    Customer Service Software

    SourceHOV is a provider of transaction processing services (TPS) and enterprise information management (EIM) services. The company offers offers workflow management system and business process outsourcing (BPO) services. It specializes in transactions for

    $2B

    4K

    1K

    2011

    Customer Service Software

  3. 03
    Zendesk

    Zendesk

    Customer Service Software

    customer service and engagement products|customer service and engagement products |Zendesk is a customer service platform that develops a software to empower organization and customer relationships

    $1B

    $86M

    161K

    4K

    2007

    Customer Service Software

  4. 04
    Five9

    Five9

    Customer Service Software

    Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences. Five9 - Contact Center as a Service - CCaaS.

    $550M

    $72M

    2K

    2K

    2001

    Customer Service Software

  5. 05
    Aspect-Software

    Aspect-Software

    Customer Service Software

    Aspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona.

    $445M

    $50M

    2K

    1K

    1973

    Customer Service Software

  6. 06
    NICE-inContact

    NICE-inContact

    Customer Service Software

    Call Center Software - Move your business forward with NICE inContact cloud contact center software. Our customer service solutions reduce costs, increase revenue and help strengthen your brand.

    $222M

    560K

    1K

    1997

    Customer Service Software

  7. 07
    Kayako

    Kayako

    Customer Service Software

    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 other customer support heroes!

    $162M

    1K

    64

    2001

    Customer Service Software

  8. 08
    Intercom

    Intercom

    Customer Service Software

    Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer jour

    $150M

    $291M

    30K

    600

    2011

    Customer Service Software

  9. 09
    Gainsight

    Gainsight

    Customer Service Software

    Strive to make companies more customer-centric|Customer Success Software

    $100M

    $191M

    1K

    900

    2012

    Customer Service Software

  10. 10
    Podium

    Podium

    Customer Service Software

    Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.

    $100M

    $240M

    7K

    947

    2014

    Customer Service Software

1-10 of 207

Next

What are the fastest growing companies doing?

83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.

Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.

If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.

Which CEO’s are the most efficient capital allocators?

We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?

Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).

Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).

The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.