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As of Jan 2020, these 249 SaaS companies are the largest in the Customer Service Software space.

The Top Customer Service Software SaaS Companies

This list tracks the largest private B2B Customer Service Software SaaS companies by revenue. In total, this list features 249 companies with combined revenues of $8.7B.

These companies have raised a total of $3B. Together, these Customer Service Software saas companies serve 59M customers and employ over 25K on their teams.

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Highlights

01
$3B
-
1M
169
1991
United States
02
ET
Exela Technologies

Customer Service Software

SourceHOV is a provider of transaction processing services (TPS) and enterprise information management (EIM) services. The company offers offers workflow management system and business process outsourcing (BPO) services. It specializes in transactions for international industries including financial services, health care, public sector organizations, insurance, and legal organizations. SourceHOV was founded in 2011 and is headquartered in Irving, Texas. The company seeks to expand its business portfolio through mergers and acquisitions. It was merged with Novitex Enterprise Solutions and Quinpario Partners to form Exela Technologies on July 12, 2017.

$1B
-
4K
1K
2011
United States
03
Q
Quadient

Customer Service Software

Quadient helps companies deliver meaningful interactions with current and future customers.

$1B
-
-
3K
2017
Germany
04
Z
Zendesk

Customer Service Software

customer service and engagement products.customer service and engagement products .Zendesk is a customer service platform that develops a software to empower organization and customer relationships

$816M
$86M
161K
2
2007
United States
05
F
Five9

Customer Service Software

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences. Five9 - Contact Center as a Service - CCaaS.

$550M
$72M
2K
2K
2001
United States
06
AS
Aspect-Software

Customer Service Software

Aspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona.

$445M
$50M
2K
1K
1973
United States
07
NICEC
NICE-inContact

Customer Service Software

Call Center Software - Move your business forward with NICE inContact cloud contact center software. Our customer service solutions reduce costs, increase revenue and help strengthen your brand.

$222M
$35M
560K
1K
1997
United States
08
K
Kayako

Customer Service Software

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 other customer support heroes!

$162M
-
1K
64
2001
United States
09
I
Intercom

Customer Service Software

Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support. Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal. Intercom was valued at $1.275 billion in 2018 and has secured $241 million in funding from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital.

$150M
$292M
30K
600
2011
United States
10
P
Podium

Customer Service Software

Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.

$130M
$422M
7K
947
2014
United States
1 - 10 of 238Next

What are the fastest growing companies doing?


83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.

Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.

If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.

Which CEO’s are the most efficient capital allocators?


We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?

Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).

Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).

The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.