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Top Customer Service Software SaaS Companies in 2023

List of Customer Service Software SaaS Companies in 2023

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As of Sep 2023, these 388 SaaS companies are the largest in the Customer Service Software space.

The Top Customer Service Software SaaS Companies

This list tracks the largest private B2B Customer Service Software SaaS companies by revenue. In total, this list features 388 companies with combined revenues of $17.2B.

These companies have raised a total of $8.4B. Together, these Customer Service Software saas companies serve 68M customers and employ over 113K on their teams.

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Highlights

02
IC
InterCall

Customer Service Software

$3B
1M
1991
-
169
United States
03
Q
Quadient

Customer Service Software

$1B
-
1984
$290M
3K
France
04
ET
Exela Technologies

Customer Service Software

$1B
4K
2011
-
1K
United States
05
F
Five9

Customer Service Software

$550M
2K
2001
$72M
2K
United States
06
AS
Aspect-Software

Customer Service Software

$445M
2K
1973
$50M
1K
United States
07
ST
ServiceTitan

Customer Service Software

$250M
8K
2012
$1B
1K
United States
08
NICEC
NICE-inContact

Customer Service Software

$222M
560K
1986
$35M
9K
United States
09
K
Kayako

Customer Service Software

$162M
1K
2001
-
64
United States
10
I
Intercom

Customer Service Software

$150M
30K
2011
$292M
1K
United States
11
SM
ServiceMax

Customer Service Software

$150M
400
2009
$284M
552
United States
12
K
Klaviyo

Customer Service Software

$140M
70K
2012
$779M
862
United States
13
P
Podium

Customer Service Software

$130M
7K
2014
$491M
947
United States
14
FN
Field-Nation

Customer Service Software

$117M
200
2008
$30M
1K
United States
15
G
Gainsight

Customer Service Software

$100M
1K
2009
$171M
900
United States
16
9
99minutos

Customer Service Software

$70M
1K
2020
$7M
710
Mexico
17
J
Jobber

Customer Service Software

$59M
100K
2011
$184M
671
Canada
18
S
Simplify360

Customer Service Software

$54M
100K
2009
-
84
India
19
S
Spiceworks

Customer Service Software

$50M
6M
2006
$111M
182
United States
20
LC
LiveChat

Customer Service Software

$46M
33K
2002
-
285
Poland
1 - 20 of 388

What are the fastest growing companies doing?


83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.

Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.

If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.

Which CEO’s are the most efficient capital allocators?


We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?

Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).

Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).

The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.