The Top Customer Service Software SaaS Companies

As of Jan 2020, these 106 SaaS companies are the largest in the Customer Service Software space. (Click to apply)

This list tracks the largest private B2B Customer Service Software SaaS companies by revenue. In total, this list features 106 companies with combined revenues of $2.6B.

These companies have raised a total of $193.5M. Together, these Customer Service Software saas companies serve 300K customers and employ over 16K on their teams.

$0 - $1M ARR
  1. Helprace $1.0M
  2. Cogito $1.0M
  3. Narvar $1.0M
  4. PhaseWare $1.0M
$1M - $5M ARR
  1. ipSCAPE $4.6M
  2. twixor $4.3M
  3. Samanage $3.9M
$5M - $10M ARR
  1. Youmail $9.4M
  2. EMnify $9.2M
  3. Phobio $8.0M
$10M+ ARR
  1. Zendesk $1.0B
  2. Five9 $200.0M
  3. Kayako $162.0M
  1. 01
    Zendesk

    Zendesk

    Customer Service Software

    customer service and engagement products

    $1B

    $86M

    161K

    4K

    2007

    Customer Service Software

  2. 02
    NICE-inContact

    NICE-inContact

    Customer Service Software

    Call Center Software - Move your business forward with NICE inContact cloud contact center software. Our customer service solutions reduce costs, increase revenue and help strengthen your brand.

    $200M

    1K

    1997

    Customer Service Software

  3. 03
    Aspect-Software

    Aspect-Software

    Customer Service Software

    Aspect Software, Inc. is an American multinational call center technology and customer experience company headquartered in Phoenix, Arizona.

    $200M

    $50M

    1K

    1973

    Customer Service Software

  4. 04
    Five9

    Five9

    Customer Service Software

    Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences. Five9 - Contact Center as a Service - CCaaS.

    $200M

    $72M

    1K

    2001

    Customer Service Software

  5. 05
    Kayako

    Kayako

    Customer Service Software

    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 other customer support heroes!

    $162M

    64

    2001

    Customer Service Software

  6. 06
    Intercom

    Intercom

    Customer Service Software

    Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer jour

    $150M

    $291M

    30K

    600

    2011

    Customer Service Software

  7. 07
    99minutos

    99minutos

    Customer Service Software

    The fastest shipping for online shopping

    $70M

    710

    2020

    Customer Service Software

  8. 08
    Gainsight

    Gainsight

    Customer Service Software

    Strive to make companies more customer-centric

    $67M

    $191M

    700

    720

    2012

    Customer Service Software

  9. 09
    Simplify360

    Simplify360

    Customer Service Software

    The Best Social Customer Service Platform for your Business.

    $54M

    84

    2009

    Customer Service Software

  10. 10
    Spiceworks

    Spiceworks

    Customer Service Software

    Spiceworks is a professional network for the information technology industry that is headquartered in Austin, Texas.

    $50M

    $111M

    361

    2006

    Customer Service Software

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What are the fastest growing companies doing?

83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.

Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.

If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.

Which CEO’s are the most efficient capital allocators?

We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?

Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).

Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).

The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.