GetLatka interview
How Talkdesk Reached About 1,200 Customers and 50,000 Seats with a Net Negative Churn Business (Interview with COO Gadi Shamia)
Gadi Shamia (Chief Operating Officer of Talkdesk) spoke to Nathan Latka.
Talkdesk figures from the interview
- Customers (2017)
- 1,200
- Seats (2017)
- About 50,000
- Total Funding Raised
- $24.5M
- Team Size (2017)
- 250
- Pricing Per Seat (2017)
- From $65 per user per month
“Talkdesk is a cloud based, actually born in a cloud call center solution. So it's fully integrated with voice, SMS, and agent management call center solution. So companies can literally log in and within minutes or days have a fully operational call center that can power companies with five, ten employees or ... hundreds and hundreds of of agents serving customers twenty four hours a day.”
“The the per user cost per month is between $65 to $125 depending on the subscription. Then typical customer will spend another 30 to $40 on telephony a month.”
“The the call center space is $22,000,000,000 market. It's still dominated by old players like Avaya and Cisco and Genesys that sell the same system for for twenty, thirty years. So one side of it was here's a market which is huge and ready for disruption.”
Bio
Gadi Shamia is the co-founder and CEO of Replicant. Prior to Replicant, he was the COO of Talkdesk, where he helped the company grow from a seed stage to a unicorn in under four years. Gadi is a serial entrepreneur, having previously founded three business technology companies.