Brian Kaminski

BIO

I believe that the most successful SaaS companies achieve a healthy balance of driving outcomes for their customers creating awesome experiences for team members and delivering growth for their stakeholders. I am convinced that retaining and growing customers and developing strong customer advocates is the best revenue growth machine for any successful organization. I am obsessed with establishing a culture with puts people and customers and the center. I believe that the best CS organizations Fire Up the broader company to focus on current and future customer problems and to live in your customers shoes. CS also enables customer advocates who help you to improve and also help to amplify your story. The best CS professionals understand their customer business challenges drive value and outcomes and inspire advocacy. I am passionate about developing great CSMs to act as the quarterbacks and CEOs of their customer portfolio. Surrounding these individuals with the playbooks systems and internal support network enables scale consistency and efficiency. This system creates an amazing feedback loop to continue to optimize and improve the experiences for customers and team members. I am interested in learning from others in the CS community and sharing my experiences especially all I have learned mostly through mistakes. I also enjoy advising companies and CS leaders along their journeys. Specialties Customer Success Operational Efficiency Customer Retention Expansion Customer Success Operations Team Development and Customer Success Management Platforms