Member Board Of Directors at Benevity
Engaged by JMI Partners to work with CEOs COOs and Chief Customer Officers at portfolio companies to assess and define strategies for Customer Success Professional Services Account Management and Support. At Code42 Karen served as the SVP of Customer Success where she led all post-sale customer-facing functions. In her over 20 years in the software industry Karen has built customer success programs for world-class brands like Adaptive Insights Oracle and Eloqua where she managed Customer Success teams and post-sale customer functions. By focusing teams on adoption and customer satisfaction Karen helped Eloqua an Oracle acquisition more than triple revenues over four years and expand sales to its existing customer base. Prior to her role as SVP of Global Account Services at Eloqua Karen served as global VP of Professional Services for SuccessFactors where she ramped professional services team and revenues through a successful IPO. She enjoys the art of marrying strategy to execution all the while exploring new models for building long-standing relationships customer satisfaction and improving time to value. She is skilled at assessing client needs tailoring programs to meet business requirements negotiating contracts forecasting resource demand and building strong business partnerships.