Lakenya - Kelly

Client Success Manager at Yotpo


Tech savvy Customer Success Manager with 5 years experience leading SMB Mid-Market and Enterprise clients through the full customer success life cycle from onboarding and implementation to product adoption contract negotiations renewals cross sells and upsells. Motivated Digital Content Marketer and Creative Director with 9 years experience in online media brand partnerships and digital publishing. Passionate about relationship management and engaging audiences at every level of the marketing funnel. To date my portfolio as an Account Manager and Customer Success Specialist includes the management of 100 global brand accounts and 15000 Influencers profiles across luxury fashion beauty technology and consumer goods. Production 8 years experience in editorial content production across social media digital internet marketing film and print channels. My production skills include web design wordpress management photo and video production Influencer content marketing and digital content production. Data and Analytics Goal oriented and a highly strategic thinker with an acute focus on ROI brand strategy and overall brand equity. Well versed using analytical tools including Google Analytics Google Webmaster Tools Google Keyword Planner Google Tag Manager Google Doubleclick Facbook Ads Instagram Ads Twitter Ads Semrush. Product Development Proficienct in technology QA testing SaaS product development and technical support. Knowledgable of industry tools including JIRA SalesForce Codepen and JS Fiddle.