PS

Patrick Smelt

Lead Customer Engagement Strategist at Thunderhead Ltd

BIO

Energetic committed retail generalist with deep understanding of strategic commercial merchandising and operational processes. Thinks from the customer perspective focuses on consistent customer experiences in an omnichannel world. People oriented thrives in a social environment. Highly motivated by working with people in teams and stimulated by jointly achieving goals. 20 years of cross retail industry experience ranging from fashion fast moving and high value consumer goods to online retailing. Used to manage and work in virtual and hierarchical teams builds relationships on all levels across organizations and cultures. Coaching attitude pragmatic self-starting analytical and creative thinker. Realistic view of opportunities focuses on details with big picture in mind.