Bio
Shai Berger is Co-Founder and CEO of Fonolo, which offers cloud-based solutions for enhancing the call center experience. Shai's experience in the customer service and contact center industries have positioned him as a thought leader and innovator in the space. He speaks regularly at events like IT Expo, OpenTalk, Call Center Summit, Tech Toronto and TADSummit. His writing has appeared in CustomerThink, CIO Magazine and other industry publications. He earned a Masters of Applied Science from the University of Toronto and studied engineering physics at Queens University.