Walt Weisner

BIO

Experienced leader with track record of success in building and scaling high performance teams in a myriad of technology sectors distribution channels and service delivery models. Extensive SaaS and Cloud experience. Development and execution excellence in customer care professional services customer success installed base revenue generation customer retentionchurn management service adoption customer education certification and Voice of the Customer NPSLoyalty programs. Delivering a Competitively Differentiated Customer Experience has been a critical component of RingCentrals leadership position in Gartner UCaaS Magic Quadrant. Users generally report good customer service and support for at least three consecutive years These results are directly related to the leadership of and execution by the Global Customer Care organization. Specialties Development and delivery of innovative competitively differentiated world class post-sale customer experience. Building and scaling high performance teams building long term company value through customer loyalty development and implementation of customer success programs and improved service adoption and reduced churn.