United States
FlipCX is a verticalized AI voice assistant platform that automates inbound customer service calls for companies in the transportation, retail, and healthcare industries. Founded in 2018 by Brian Schiff and Sam (co-founders who met as Cornell freshmen in 2015), the company pivoted from a ride-sharing app to voice AI and has since automated more than 300 million phone calls across its customer base. As of early 2026, FlipCX reported annual recurring revenue well above $12.5 million, growing at roughly 300% year over year, with 250 customers, a 75% gross margin, and a biggest single customer paying $1 million per year. The company closed a $20 million Series A in January 2026 at a valuation of approximately $100 million, bringing total funding to $28.5 million. FlipCX operates on a usage-based, monthly invoicing model with no upfront setup fees, charging customers per resolved contact. Average contract values range from $50,000 to $500,000 per year. Named customers include A2B Transportation, Under Armour, Tory Burch, Authentic Brands Group, and Brooklinen. The company serves a couple thousand urgent care clinics in the healthcare vertical and declined an all-cash acquisition offer of $150 million in connection with its Series A process.
- Revenue
- $10M
- Customers
- 250
- Year founded
- 2018
- Funding
- $28.5M
- Team size
- 50
